RouteNoteReviews 

2,915
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the accuracy and execution of the service, finding it effective for distributing tracks and handling profile updates. Reviewers also highlight the helpfulness and professionalism of the support team, noting that they provide functional solutions and clear explanations. Some people are particularly satisfied with the support staff's kindness and ability to address issues without wasting time. However, some people were dissatisfied with the response time, as the processing time for the free tier has become slower, sometimes taking a month. Many customers report long moderation times for approving releases and extended wait times for support ticket replies, which can lead to missed release timings and frustration. Some reviewers also mentioned issues with the platform's login problems and a lack of clear, specific reasoning for rejections after long waiting periods.

What people talk about most

Response time

Customers had negative experiences with response times, frequently reporting unacceptable delays in music... See more

Service

Clients share ambiguous opinions on service, with many expressing extreme disappointment and frustration... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the support team for... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising the support team for being... See more

Website

Users describe ambiguous interactions with the website, with some praising it as a great distribution site... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more

Company replied

Rated 4 out of 5 stars

"RouteNote is a fantastic and highly reliable platform for independent artists. The best part about their service is their accuracy and execution. Whether it is distributing tracks to major platfo... See more

Company replied

Rated 4 out of 5 stars

The service of the RouteNote's Support-Team is great and always they give us a functional solution. The only "problem" is the response time, but OK. Another issue is the platform's login problems. Νev... See more

Company replied

Rated 5 out of 5 stars

I just love their support, they address your issue on time without wasting time, they are the best very best and i almost went to sound on but those ones don't value nigerians like routenote does.... See more

Company replied


Company details

  1. Music Store
  2. Distribution Service
  3. Music Management and Promotion
  4. Music Publisher

Written by the company

Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(2,915)

542 reviews in the last 12 months

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Rated 5 out of 5 stars

Routenote free subscription is best…

Routenote free subscription is best uploaded song to distribute, uploading song is very easy, customer support is fast, they process song for distribution within 1 hour of upload. Thanks for fast services

PROS
1. Fast Customer Service around 3 hour
2.Fast upload & review within 1 hour
3. Free & Free services donot have to pay anything

Cons
1. They dnt accept Fully AI or AI assist music
2. They charge fees for same free services

10 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Sushil,

Thanks for this review, we really appreciate it.

We do accept some AI-generated content, however there are a few things you must take note of:
* Ensure you check the terms of any websites you are using before uploading your releases
* Be aware that AI content is not allowed on stores that use Content ID systems.
* Be prepared to provide links to the site(s) you use. We may be unable to approve content if we don't know where it's come from.
* Avoid imitating specific real-world artists.
* Use sites that adopt ethical training models, to ensure respect of privacy, security and to avoid misuse.
You can head to this article to read more on this:
https://support.routenote.com/kb-article/can-i-upload-ai-releases/

- Alana

Rated 4 out of 5 stars

Routenote is best for new independent artist

Well, Routenote is good for new artists, especially independent artists who don't have much recognition.

You can release unlimited releases, and they can help you request OAC on YouTube, claim a Spotify Artist Account, distribute to 150+ digital stores with free YouTube Content ID, and the most important part is that they are the only free distributor that provides that. You can edit metadata easily, and the typing process has been simplified, making it faster to type the metadata.

However, due to its free service, the delay on your releases is unavoidable; it usually takes 30 days or more to get your new release to update its status, and it takes a week or more for the support team to reply. Moreover, providing to YouTube Music sometimes failed.

In conclusion, Routenote is still good for new independent artists who don't have money; they have been serving free distribution for 19 years and can still stand firm in 2026. Honestly, don't talk about the delay with the releases. I respect Routenote and their team very much.

9 July 2025
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for this kind and fair review! It's much appreciated, we love your honesty!

- Alana

Rated 1 out of 5 stars

always problems

nothing to say

4 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, we're so sorry to hear you're unhappy with our service. Please email support@routenote.com if you want to discuss anything further.

- Alana

Rated 1 out of 5 stars

RouteNote is absolute garbage. The worst service in the industry.

The worst company you could possibly encounter. If you want to bury your music and waste your time—this is the place for you. Total incompetence and a complete lack of regard for artists.

My release is stuck in limbo, support is non-existent, and there is zero feedback. Technically, there is a way to contact them, but it seems like the only thing they are capable of doing in their UK office is picking their noses. They simply ignore your work, ruining all your plans and promotion strategies. If you value your work, stay away and find a reliable distributor. I have decided to move my entire catalog to DistroKid, where professionalism actually exists. Absolutely disgusting.
----
May 8: I have officially submitted my User ID (5010103) through your verification form as requested. Stop using these public replies as a marketing tool to look "helpful." My ticket has been ignored for weeks. As a software engineer with 20 years of experience and a SEO specialist, I see right through these stalling tactics. I am not looking for "further assistance" or apologies — I demand the immediate deletion of my account and the release of my UPCs. Every day of your delay is being documented across all major review platforms.

---------------

"My final conclusion is clear: there is absolutely no point in working with RouteNote, especially for newcomers. Your support is a black hole, and you hide behind 'queues' instead of fixing your broken service.

I’ve made my decision — I’m moving my entire catalog to professional distributors that actually respect artists, such as:

DistroKid (distrokid.com)

TuneCore (tunecore.com)

UnitedMasters (unitedmasters.com)

Furthermore, I reserve the right to share my negative experience and post detailed reviews of your incompetence on all major music industry forums, social media platforms (Reddit, Quora), and review sites. People need to know the truth before they waste their time and career with you.

I’m done wasting my time on your excuses. Goodbye."

1 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to provide the further information as requested.

Looking at your correspondence, I can see you do have 6 outstanding emails that we haven't yet gotten around to responding to yet but they were all sent to us in the last 2 days.

You can check out our up-to-date response times at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

Our team will review and respond to all correspondence we receive as soon as we reach it within the chronological queue

All of your other tickets and emails have been replied to and you have no other outstanding contact. The correspondence from our team states our review time on releases, please refer to this.

- Alana

Rated 5 out of 5 stars

Great platform for independent artists

Great platform for independent artists

I’ve released many songs through RouteNote over the years and I’m still continuing to use their service. Overall, my experience has been very positive. The platform makes music distribution simple and accessible for independent artists, especially for getting songs on Spotify, Apple Music, YouTube Music, and other major streaming platforms.

What I appreciate most is that they give independent musicians an opportunity to distribute music globally without huge upfront costs. Their dashboard is easy to use, and uploads are straightforward. I’ve successfully released multiple tracks with them, and the process has been reliable for my music career.

Customer support can sometimes take time depending on workload, but they usually provide solutions and keep improving the service. For independent artists looking for an affordable distribution platform, RouteNote is definitely worth trying.

6 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey Abu,

Thanks for this 5 star review! We really appreciate this and we're so pleased you like using RouteNote despite the delays we can face in responses & reviews.

- Alana

Rated 5 out of 5 stars

5-star review by Natalie

Five stars for RouteNote. Natalie walked me through the requirements for my OAC step by step, including technical details about browser display. Her personal and efficient support really makes a difference in the independent industry.

5 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Pablo,

Thanks for this 5 star review! I've passed this on to Natalie and she's so thrilled!

- Alana

Rated 1 out of 5 stars

Long reviews

Long reviews, never checked properly in the app, in order to see if you have been rejected you have to personally email support. Waste of time and money never use it.

1 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, you can check the status of your release in your discography, you do not need to email support for this!

- Alana

Rated 1 out of 5 stars

Complete shit

Complete shit. Almost 3 months further and still in review.

5 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for taking the time to leave us a review and for providing feedback.

We'd like to learn more about the issue and address this in more detail, so we've reached out for more information. We'll update our reply here as soon as we hear back from you.

- Alana

Rated 5 out of 5 stars

YES, YES, AND ABSOLUTE YES.

I went back to making music and I still use RouteNote after 3 years have passed, this is one of the best if not THE BEST free music distributor (as I never used other one). People complain about customer service, but at my experience it has been really good and they reply as quick as they can, I hear complains about release waiting time but I don't think that's an issue, especially considering this service IS FREE.

I absolutely recommend it. The best free distributor at my point of view.

5 May 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thank you SO much for this review! We are so pleased you've stuck with us!

Good luck on your music journey!

- Alana

Rated 5 out of 5 stars

This is the Best Distribution company I…

This is the Best Distribution company I have ever used. The wait time is understandable due to their high demand because they distribute Albums, EPs and Singles for FREE. Which is very selfless and nice to do because persons can't afford payment for distribution. Routenote has made my dream of having songs on platforms come true and I am so Grateful for them.

30 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for this! We are so appreciative of your kind and understanding review!

- Alana

Rated 1 out of 5 stars

Waiting a month and a half for a check-up for my song

The website states that releases are approved or rejected within 18 working days. I have now been waiting for 24 working days. Even though I could select to release my song on April 13th. Why is that button there if it can't be delivered? My listeners have seen promotion for absolutely nothing, because nothing is coming of it...

In the meantime, the website has changed to 26 working days. That is a month and a half... And you don't get updates on whether it will be approved at all. So in the worst case, my release will be rejected and I'll be another month and a half down the line...

30 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review.

We've recently received a high volume of submissions, which means that the queue for moderation is slightly longer than usual!

Please refer to our Support Hub article on our current moderation wait times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We really appreciate your patience at this time

- Alana

Rated 5 out of 5 stars

They were very quick to answer

They were very quick to answer, which is rare in this industry :) Best service I've had so far. Thank you!

29 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Augusta,

Thank you so much for this kind review! It's much appreciated!

- Alana

Rated 5 out of 5 stars

Overall Great Experience

I’ve over all had a great experience with Routenote. I see a lot of people complain about response times, it can take a while to get responses from support or get your releases moderated, but Routenote is centered more so around making releasing music more accessible. They have a small team, so you can’t really expect fast response times. If you’re looking for something fast, you should probably go elsewhere. You have to consider the crazy amount of AI slop they’re having to deal with, especially since bots don’t have to risk a moderation fee or anything.

I don’t really have any problems with wait times, especially since Routenote is hands down the best free distributor out there.

I’ve found the support staff to be very helpful, especially the one called Tasha (if that’s a real name). I’ve dealt with awful service a lot, and it’s refreshing to not have to go through bots or support that just don’t have the power to escalate anything. Once you get in contact with support, things tend to move pretty quickly.

28 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks so much for this review! It's great knowing that Tasha and our support team were able to help you out.

- Lucy

Rated 5 out of 5 stars

Excellent and fast support

Excellent and fast support! The RouteNote team, especially Lucy, was very helpful and professional in guiding me through the Official Artist Channel (OAC) process. My channel 'Maestro Falcão' is growing, and having this kind of support is essential for independent artists. Highly recommended!

28 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for taking the time to leave this review! We are glad to hear that you appreciate our services.

- Lucy

Rated 1 out of 5 stars

Absolutely ludicrous waiting times

Releases over a month just in review, not even counting the following distribution time, just genuinely baffling and unheard of, AND THEN THEY REJECT IT FOR ABSOLUTELY ABSURD REASONS, pretty much useless support, and genuinely one of the worst websites I've ever used, can't upload WAV for some reason it must be MP3, and the artwork must be EXACTLY 3000x3000 px for some reason not more nor less, and the earnings are honestly really suspicious

27 April 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for taking the time to leave this review.

This may be due to one or more of the following reasons:

* Content that is likely to fail our partner stores' requirements for appropriate content/subject matter.
* Content where we cannot be certain about a user's rights for commercial distribution.
* Content that our partner stores may consider to be high risk for fraudulent streaming.
* Content that our partner stores may consider to have been uploaded for the purposes of spam/advertising.
* Content that our partner stores may class as generic.

- Lucy

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