Wrong color! Touchups stand out against intended colour, bike is new so no fading of original colour. Waste of money! Way better buying a white touchup pen.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Contact form doesn't work, chat does not find your previous order nor a human to talk to, sending an email via said chat also does not result in any response from customer service thus far. Had ordere... See more
Ordered paint touchup on Dec17th. As of Jan 7th, the tracking shows the item has not left the Rotterdam post office. Multiple emails to Rotaris requesting additional information have gone unanswered.... See more
Extremely disappointed. I placed my order on September 20, 2025, and as of October 13, 2025, I still haven’t received it. According to the tracking information, it hasn’t moved and is still liste... See more
Company details
Written by the company
Rotaris develops custom touch-up paint kits for a high quality bicycle repairs.
Contact info
Ravenswade 110, 3439 LD, Nieuwegein, Netherlands
- info@rotaris-paint.com
- rotaris-paint.com
3.2
Average
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product & help desk available &…
Great product & help desk available & friendly
13 December 2024
Way tooo expensive, moderate result
Way tooo expensive, 4 layers necessary with moderate result
5 December 2024
I ordered about a month ago and I still…
I ordered about a month ago and I still haven't received it and I don't really know the status of the order. For me, fast delivery is an inseparable part of the quality of service. I don't have an opinion on the product yet because I haven't received it yet.
3 December 2024
I ordered some touch up paint for my…
I ordered some touch up paint for my two tone bike however only one paint pot came in the post. when I contacted them they said they only ship one primary colour (even on two tone bikes)to reduce cost so as a result I had to spend more to get the colour I actually needed. I think it’s quite misleading that this was not stated on the listing of the paint as I was fully expecting to receive two paint pots.
7 November 2024
Water-based paint did do the job.
I ordered paint for my bike. White with a pearl finish. Including primer.
It looked all good when I got it but after applying a first test on a spare tube.
To see how to apply it and see the result. I found out, paint is water-based. So not usable when trying to get the best result with tough-up paint.
This is not the way to repair your bike.
4 November 2024
Unprompted review
Everything as expected.
Everything as expected.
Good color and a handy little brush and paint bottle.
8 October 2024
Unprompted review
I have tried twice to contact you about…
I have tried twice to contact you about my shipping address being incorrect, with no response. You have no phone number listed so I can't call...only email with no response.
8 October 2024
I emailed numerous tomes to see if iwas…
I emailed numerous tomes to see if iwas ordering the roght color and got no response
I have a 24 Stumpjumper Comp smoke/coolgrey but when i put info in website closest i got was the Stumpjumper Evo satin smoke I hope its the right color
8 October 2024
The color does not match the bike
The color does not match the bike. The paint provided is more grey than the Specialized Clay color on the bike.
2 September 2024
Specialized touch up paint
Excellent service very happy with products and delivery thank you so much will be using u in the future and highly recommended thank you guys .
5 September 2024
It was very easy to find my bike in the…
It was very easy to find my bike in the database. Shipping to Germany took 1.5 weeks. The instructions in Germany were extremely helpful and precise.
5 September 2024
Never receive touch up paint.
Never receive touch up paint. Tried to contact company three times but no communications.
20 July 2024
Unprompted review
High quality product & easy to purchase.
21 August 2024
Near perfect
Color match was about 90% Not perfect but still the best product I have seen. Would definitely recommend
13 May 2024
Great experience
Had some questions about which paint to buy, Customer Service was quick to answer my questions. The paint arrived about 2 weeks after I bought it. On the package is a QR code guiding you to the instructions, which were very helpful. The paint repair on my Focus Jam was pretty awesome. Overall a great experience buying from them.
30 July 2024
The product worked as expected.
19 April 2024
High quality product.
22 May 2024
Easy to use
Ordering the product was effortless, the instruction for how to apply the paint was straightforward.
27 June 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.