roomie-design.com Reviews 

208
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, noting that the bed linen feels incredibly luxurious, washes wonderfully, and always looks stunning on the bed. Buyers also mention that the online ordering platform is straightforward, customer support is very helpful, and ordered packages arrive quite promptly. However, some people mentioned that items occasionally looked quite different from the promotional website pictures or faced unexpected shipping delays from overseas. A few consumers also noted receiving incorrect items, dealing with sizing discrepancies, or encountering minor issues with fabric patterns and designs.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the brilliant colors, soft... See more

Quality

Clients share positive opinions on quality, consistently highlighting the amazing Egyptian cotton, soft... See more

Order

Reviewers mention positive feedback about order processes, highlighting a great selection, good prices, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a mix of very fast shipments and... See more

Service

Users describe positive interactions with service, highlighting that nothing is too much trouble to ensure... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'M VERY HAPPY OVERALL WITH THE DUVET 6PC SET. The only disappointment was the pattern on the Duvet cover was not centered since there was a definite center, Thank you, Ruby Brumback. Note: The fabr... See more

Rated 4 out of 5 stars

order was fine, but you didnt put in the right adress, so fedex had a hard time finding it. no on the package is says highway 11, i can send you the picture if you dont believe me, and highway 11 i... See more

Company replied


Company details

  1. Bedding Store

Written by the company

Our collection features an eclectic blend of timeless classics and extraordinary pieces that will brighten any room. We collaborate with talented designers from around the globe to infuse a unique, international flair into our designs. Every item in our collection is crafted with great care and attention to detail, with a focus on handmade artistry. We believe that it’s the skilled hands of artisans that bring each product to life, making every piece truly unique—nothing like mass-produced alternatives. We hope you fall in love with our collection as much as we do!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(208)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, the sizing are a bit odd for English quilts. And only 2 pillowcases with most sets is annoying as they dont have additional cases options. but beautiful quality. I would definately buy again .

9 February 2021
Rated 4 out of 5 stars

I do love my new covers but I don’t…

I do love my new covers but I don’t understand why there was no fitted sheet there was a top sheet but no fitted sheet

8 February 2021
roomie-design.com logo

Reply from roomie-design.com

Hi Lucia, thank you so much for your feedback. The set that you've ordered does not include a fitted sheet. You can read a detailed description of every bedding set in the product description tab on our website. If you have any other questions, please contact us at support@roomie-design.com and we will be happy to help. Thank you!

Rated 1 out of 5 stars
roomie-design.com logo

Reply from roomie-design.com

Hi Kathleen,
Thank you for your review. Our tracking info shows that your order has been delivered within the estimated timeframe for your country. If you have not received your order, please send us a message at support@roomie-design.com and we will be happy to investigate this further.
Thank you!

Rated 5 out of 5 stars

Great quality

Great quality, highly recommended. Ice now purchased 3 sets. Customer service always responds promptly via email

6 February 2021
Rated 1 out of 5 stars

I ordered 6 weeks ago......

I ordered 6 weeks ago. The order is still not in this country - i was promised a delivery by Dec 26th... it is now Jan 16th and still no goods and Roomie will not refund me - so i am now £400 out of pocket and have no idea if this will ever get delivered - too late now for intended purpose anyway... DON'T TRUST THIS COMPANY !!!!!

17 January 2021
Unprompted review
Rated 1 out of 5 stars

I purchased 300 dollar plus bed cover…

I purchased 300 dollar plus bed cover set .
The display picture showed a beautiful textured flat sheet . But I was delivered -a plain flat sheet with borders only . After asking clarification from Roomie Design , there was NO response from their end .
The set was delivered in dirty old torn black box , with no branding .
While purchasing I clarified that it was for gifting purpose - and was promised a good presentation.
Highly disappointed n feel absolutely CHEATED .
The quality looks cheap and not worth 300 dollars plus at all .

17 December 2020
Rated 4 out of 5 stars

Bedding is lovely

Bedding is lovely. It does shrink in a big way which is not great. But I've still bought a second set in a different colour. I'm still waiting for my second set but appreciate that it might take a bit longer because of xmas.

14 December 2020
Rated 5 out of 5 stars

Thank you

Big thank you for sending my order wrapped securely.
I love the quality of the product and how nice it feels and looks.
I will be back for more.

11 December 2020
Show reviews in all languages. (208 reviews)

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