Roofing Megastore Reviews 

888
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 197 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and the website helpful for planning projects. A significant number of people appreciated the good quality of the products received, often noting competitive pricing. Several reviewers also experienced timely delivery with good communication and helpful drivers, with items frequently arriving well-packaged and in perfect condition. However, some people were dissatisfied with delivery experiences, reporting delays, lack of communication, or unexpected arrival times. Others encountered issues with product quality, such as inaccurate cuts, damaged items upon arrival, or poor-quality components. Additionally, a few customers faced difficulties with returns, cancellations, or found customer service communication to be slow, and some orders arrived with missing or incorrect items.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick, efficient, and on-time... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting easy and straightforward... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the good quality of... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices competitive and reasonable for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product , great value . Used cut to size service . Only negative was delivery took about 2 weeks . Initial estimate was 4 to 11 days but ended up being 14 , although this was over a bank holiday... See more

Rated 3 out of 5 stars

Ordering, delivery etc all great. The sheets where cut to specific sizes for me but accuracy of cuts varied up to 15mm which made it a little difficult to align. Also the plastic fixing caps / mushroo... See more

Rated 3 out of 5 stars

Had a notification of expected delivery on 09/07/2026. Not been contacted and still witing 12 days later, and they expect me to be here when it arrives or they say they can charge for failed delivery.... See more

Rated 3 out of 5 stars

ordered 3 dome roof windows- obscure, on the installation found that 2 windows were obscure and one was clear. I managed to convince the client for installing it anyway. Sent a message to RM with com... See more


Company details

  1. Home Improvement Store

Written by the company

Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.


Contact info

3.5

Average

TrustScore 3.5 out of 5

888 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(888)

200 reviews in the last 12 months

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Rated 3 out of 5 stars

Service online was ok

I found the megastore online. I had no issues with finding everything I needed and the cut to size service is great however, it says 7-8 days delivery, it took two weeks for my delivery which had a knock on effect on other work I had planned in. Also after ringing several times and only getting through after a 20-30 minute wait each time is ridiculous. Once through the customer service wasn’t the best either. Fair to say I’m don’t think I will be recommending this company again.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service. Ordered 4 panels on the 15th of this month, nothing has arrived. Email after email chasing them. Same answer via Chloe, "I'll chase our production department"
Tomorrow I'll be chasing my money and will then purchase elsewhere.
I'd advise all to keep well clear of this shocking company.

15 April 2026
Unprompted review
Rated 2 out of 5 stars

The products were ok but the service…

The products were ok but the service and communication was very poor and I had to wait from 3rd order date to 21st actual delivery date for my goods. The delivery company you use is disgusting. 6 days late from their promised delivery date and lack of communication

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent.

Good prices, good information on the website and delivered when they said it would be.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered roofing sheets on line

I ordered roofing sheets on line , by simply putting in my measurements, they then produced a kit that I was able to buy. Materials arrived on time with a few spare bits besides .I also spoke with customer service with regards to my delivery,they couldn’t have been more helpful if they had tried.
All in all I would rate the experience as excellent , and good value for money.

16 April 2026
Unprompted review
Rated 4 out of 5 stars

Took my money but item not available. Waiting for refund.

The product, corrugated twin wall corolite sheeting, was shown as being in stock so I placed an order and they took my money. After 1 week there was no response so i called to find out it wasn't in stock and they hadn't done anything. I am waiting hopefully for a refund but have a feeling there may be a problem. I will update if it is resolved satisfactorily but I strongly suggest people are very careful when purchasing from this company.
They returned my money so I've changed my rating. My advice remains check that the do have anything marked as in stock being in stock.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

Just be aware of sizing

Had a couple of issues the main being the triple wall carb sheets were cut wonky from the supplier. The sheets should have been 800 wide but one end was 795 and the bottom end was 805 so 5mm error both ends. My builder had to cut and straighten each panel to fit into the grips. I emailed the company and they said if I contacted them they would have replaced the panels but that doesn’t really help when your builder/joiner is in the middle of the job and can’t wait for panels to be replaced. The company did respond to my email saying it does say panels can be out by 3mm but I’m sure 5mm each end is more than 3mm. It was the fact that each end/side was out but 5mm which to me doesn’t sound slot but to the people working with them does become an issue.
I will say that everything came very well packaged. There was some confusion for me about my delivery as the order was split and more clarification should have been sent. My emails too and from the company were always polite.

23 March 2026
Unprompted review
Rated 4 out of 5 stars

Great product and price , delivery delayed .

Great product , great value . Used cut to size service . Only negative was delivery took about 2 weeks . Initial estimate was 4 to 11 days but ended up being 14 , although this was over a bank holiday weekend period so could be forgiven . Called customer services when it was a day late , got told to expect delivery next day 8-6 , rang back after waiting in until 4pm and was told it was delayed again until next morning .

10 April 2026
Unprompted review

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