ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using ROL for a considerable number of years. All staff members have been polite, efficient, very friendly and knowledgeable. We have had many sea and river cruises and all have been exc... See more
Company replied
We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... See more
Company replied
I am a member of the ROL VIP Concierge service and always find them extremely helpful. This latest contact with them was no exception. Friendly, professional, knowledgeable. Listened to what I need... See more
Company replied
Company details
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finding the right suite
It was just the booking but it was very well handled by Henry, the sales agent.
27 July 2026
Reply from ROL Cruise
Thank you for your feedback. We're pleased to hear your booking was very well handled by Henry. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
As always, efficient and knowledgeable.
As always, ROL switchboard has minimal delays and everyone seems to be on the ball. Too much mail comes through the letter box but the offers are always tempting!
26 July 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that, as always, you found our service efficient and knowledgeable. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Great experience
Great experience. Supplied all the right information for us to make a considered choice. Easy to understand, clear & concise.
26 July 2026
Reply from ROL Cruise
Thank you for your review. We're pleased to hear you had a great experience and were provided with all the right information to make a considered choice. It's also wonderful to know everything was easy to understand, clear and concise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your 5-star review. We're delighted to hear you had such a positive experience with us and appreciate you taking the time to share your feedback. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Emma dealt efficiently with my enquiry…
Emma dealt efficiently with my enquiry and booking.
Also, she quickly contacted Oceania subsequently to secure a discount via their Member Exclusive scheme, and promptly informed me of the pleasing result.
25 July 2026
Reply from ROL Cruise
Thank you for your review. We're pleased to hear Emma dealt efficiently with your enquiry and booking, and that you had a positive experience. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Spoke to your cruise consultant Logan…
Spoke to your cruise consultant Logan about booking a cruise
Extremely helpful personable and explained everything to me a result for me as I booked the cruise there and then and also for Logan who was the deciding factor
26 July 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear Logan was extremely helpful, personable and explained everything clearly. It's wonderful to know he helped you feel confident in booking your cruise. We hope you have a fantastic holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Quick and helpful.
25 July 2026
Reply from ROL Cruise
Thank you for your review. We're pleased to hear you found our service quick and helpful. We hope you have a wonderful holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're pleased to hear you found our team prompt, courteous and helpful. We hope you have a wonderful holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear Jo was patient and helpful throughout your experience. We hope you have a wonderful holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Honest and very helpful !
24 July 2026
Reply from ROL Cruise
Thank you for your review. We're pleased to hear that you found our team honest and helpful. We appreciate your feedback and thank you for choosing ROL Cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Oceania booking
Prompt telephone call in response to my enquiry, helpful information offered
24 July 2026
Reply from ROL Cruise
Thank you for your review. We're pleased that we were able to respond to your enquiry promptly and provide the information you needed. Thank you for choosing ROL Cruise, and we appreciate you taking the time to share your experience. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're pleased to hear that you found our team member friendly and helpful. Thank you for choosing ROL Cruise, and we look forward to assisting you again in the future. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
When booking the original assistant was…
When booking the original assistant was great but when a question about part of the holiday needed confirmation he promised to phone us back within a few minutes. 2 hours later we rang again as no phone call to get an answer. It was a question of space on the guided part of a cruise/touring Italy holiday. We could have lost this holiday due to the delay as very few places left. Not the usual efficiency of ROL
22 July 2026
Reply from ROL Cruise
Thank you for your review. We're delighted that your initial booking experience was a positive one. However, we're sorry that there was a delay in getting back to you with the information you needed. While we're pleased you were ultimately able to secure your holiday, we regret that this part of your experience fell short of the high level of service you have come to expect from ROL Cruise. Thank you for bringing this to our attention. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that you found our agent helpful and that your booking experience was straightforward and easy. Thank you for choosing ROL Cruise, and we hope you have a wonderful holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
I had already chosen the cruise that I…
I had already chosen the cruise that I wanted to go on. Rang ROL to see if they could better the brochure price and they were able to do so.
23 July 2026
Reply from ROL Cruise
Thank you for your review and for choosing ROL Cruise. We're delighted to hear that, after finding your ideal cruise, our team was able to secure you a better price than the brochure fare. Providing great value alongside expert service is something we always strive for, so it's wonderful to know we could help you save on your holiday. We appreciate you taking the time to share your experience and look forward to assisting you with your future cruise plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
They don’t call you to book!
I joined ROL cruises online. Love that escapism which comes with their almost daily brochures through the post. But when I tried to book a cruise I missed their call once. Tried returning the call but it was a long process. Never heard from them again so we booked with Iglu Cruises! All that money on promotion and they don’t bother ringing you.
24 July 2026
Unprompted review
Reply from ROL Cruise
Thank you for your review. We're sorry to hear that your experience fell short of expectations. We understand how disappointing it must have been after missing our call and then not receiving any further contact, particularly when you were looking to make a booking. Thank you for taking the time to share your feedback. We have passed your comments to our Sales Team for review, as we are always looking for ways to improve our service and follow-up processes. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Online Price always seems to increase when going to booking
Received email giving a price for the cruise. Within an hour price had gone up by £200pp. It seems to happen all of the time hence 4 stars not 5.
23 July 2026
Reply from ROL Cruise
Thank you for your review. We're sorry to hear of your frustration regarding the price change. Cruise pricing is fluid and can fluctuate frequently based on availability, demand, and promotional offers from the cruise line. Unfortunately, this can sometimes result in fares increasing or decreasing within a short period of time. We do understand how disappointing it can be when a price changes after you've received a quotation, and we appreciate your feedback. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Very friendly and helpful when booking…
Very friendly and helpful when booking first cruise
22 July 2026
Reply from ROL Cruise
Thank you for your lovely feedback. We are delighted to hear that you found our team friendly and helpful when booking your first cruise. We hope you have a wonderful holiday and look forward to assisting you again in the future. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Service and Value
Logan was very professional and knowledgeable. He went over and above to get us the best deal without being pushy. Great Service
22 July 2026
Reply from ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Logan provided such professional and knowledgeable service. It's great to know that he went above and beyond to secure the best deal for you while ensuring you felt comfortable and never under pressure. We'll be sure to pass on your kind comments to him. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Good price and understanding agent
22 July 2026
Reply from ROL Cruise
Thank you for your kind review. We're pleased to hear that you found a great price and that our agent was understanding and helpful throughout the booking process. We truly appreciate your feedback and are delighted we could assist you in finding the right cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.