We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... See more
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Liam and his concierge team are so professional and knowledgeable. We always get contacted the same day when we have a query. Over 1,500 nights on board booked through ROL, everything has been... See more
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The service we received from ROL has been very good and ROL acknowledges our loyalty and continues to give us discounts when we book cruise. Hopefully the allowed baggage weight can be increased for f... See more
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I am a member of the ROL VIP Concierge service and always find them extremely helpful. This latest contact with them was no exception. Friendly, professional, knowledgeable. Listened to what I need... See more
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Company details
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
9K reviews
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Another cruise booked
Another cruise booked. So easy to book, just one email and a follow up telephone call. All arranged in a few minutes, paper work received promptly.
3 August 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear your booking experience was quick and easy, and that everything was arranged promptly. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Excellent service
The service we received from ROL has been very good and ROL acknowledges our loyalty and continues to give us discounts when we book cruise. Hopefully the allowed baggage weight can be increased for flights
3 August 2026
Reply from ROL Cruise
Thank you for your lovely review and for your continued loyalty to ROL Cruise. We're delighted to hear that you've received very good service and that our exclusive discounts are appreciated. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
All questions answered.
3 August 2026
Reply from ROL Cruise
Thank you for your review. We're pleased to hear all of your questions were answered. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Very good assistance helping with cabin…
Very good assistance helping with cabin location and ROL benefits
31 July 2026
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear that you received very good assistance with choosing your cabin location and that our ROL benefits added value to your booking experience. We truly appreciate your feedback and look forward to helping you plan another wonderful cruise in the future. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Cruise to the Caribbean.
Cruise to the Caribbean.
I have made a number of reservations over the years and always found them excellent. I couldn’t wish for better service.
30 July 2026
Reply from ROL Cruise
Thank you for your wonderful review. We're delighted to hear that you've enjoyed excellent service from us over the years. Your loyalty and kind words mean a great deal to our team. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that you found the booking process easy. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Ollie was very helpful and made the…
Ollie was very helpful and made the booking very easy
31 July 2026
Reply from ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Ollie was so helpful and made the booking process easy for you. We hope you have an amazing cruise and look forward to assisting you with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that Jo was professional and helpful throughout your booking experience. We'll be sure to pass on your kind comments. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
My problem with ROL Cruise
I bought to P&O cruise to Canary Islands back in February 2026 but I got a very strong vertigo at the day of travel and I missed the departure. I knew that I would not get any money back but recently I found a very similar P&O cruise departing on 19 November 2026. P&O said that it gives a 10% discount on this cruise for returning client. I called ROL cruise and asked them if I qualify for the discount and they said "yes". But when I decide to book this trip and call ROL today they (another agent) said that I do not qualify for 10% discount as I did not take the cruise. At the end I paid for the cruise in November 2026 but I am deeply unsatisfied by the conduct of ROL cruise company and would not recommend to anybody to use this company. I hope ROL Cruise will be informed about my bad experience.
31 July 2026
Very helpful adviser
Very helpful adviser, Karen, explained every point about our booking
31 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that Karen was so helpful and took the time to explain every aspect of your booking clearly. We'll be sure to pass on your kind feedback. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Why I book by Phone.
I do not like booking Cruises or Holidays on Computor, and it was just great to talk to a "human" -in this case Karen (I think) who was Clear & Precise, everything explained well - a pleasure to book.
30 July 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that Karen provided such clear and precise service, taking the time to explain everything thoroughly. We'll be sure to pass on your kind feedback, and we're pleased to know she made the booking process such a pleasure. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Can't even count how many times I have…
Can't even count how many times I have booked with ROL!
30 July 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that you've booked with ROL Cruise so many times. Your continued loyalty means a great deal to us, and we're grateful for the trust you place in our team time and time again. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Easy to discuss options with Jasmine
Easy to discuss options with Jasmine, answered all our questions, enabling us to book the 2 cruises we were looking at.
29 July 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that Jasmine made it easy to discuss your options and was able to answer all of your questions. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that you received efficient and friendly service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that Jasmine was so helpful and knowledgeable. We will be sure to pass on your kind feedback to her. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear you received prompt service from our team. We appreciate your feedback and look forward to assisting you again. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
As usual a very professional experience…
As usual a very professional experience with all my requests confirmed during my two calls
30 July 2026
Reply from ROL Cruise
Thank you for your wonderful review. We are delighted to hear that you had another professional experience with us and that all of your requests were clearly confirmed during your calls. Thank you for choosing ROL Cruise, and we look forward to assisting you with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Chris gave me all the information I…
Chris gave me all the information I needed, was very patient and I booked with confidence thankyou.
29 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're so pleased Chris provided all the information you needed and helped you book with confidence. We'll be sure to pass on your kind words. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Friendly staff
Friendly staff, easy transaction, everything explained clearly and in an easy manner
29 July 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear you found our team friendly and the booking process clear and straightforward. We appreciate your feedback and look forward to assisting you again in the future. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful and efficient help from…
Very helpful and efficient help from the staff involved
28 July 2026
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear our team was helpful and efficient in assisting you. We really appreciate your feedback and hope you have a wonderful holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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