Roger la Borde Reviews 252

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are thrilled with the products, often describing them as lovely, imaginative, and unique, with particular appreciation for the designs and quality of cards and journals. The quality of the items, including stationery and advent calendars, is consistently praised, with many noting the sturdy design and high-quality paper. Reviewers frequently highlight the efficient and speedy delivery service, with orders arriving promptly and well-packaged. However, some people experienced issues with product assembly, finding certain items difficult to put together without risk of damage. A few other people also felt that the delivery service was atrocious, citing delays and the need to collect items themselves, and some noted missing items from their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, frequently praising the... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of journals, cards,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and speedy delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two cat journals from this company , they are lovely and I am sure my two teenage granddaughters will love them. My experience with this company was brilliant ordered in the evening and they... See more

Rated 5 out of 5 stars

I particularly love the laser-cards especially the book reference ones. I wish you could do more as I have sent them to all my friends and family at least twice! Your cards are imaginative, individual... See more

Rated 5 out of 5 stars

It is an advent calendar. There are numbered doors you open each day to count down to Christmas. Behind each door is a different picture. Cannot fault the quality of the product and delivery was speed... See more

Rated 5 out of 5 stars

The advent calendars were recommended by a friend but I hadn’t seen one , so ordered direct, sight unseen. My order was posted very promptly & arrived safely in plenty of time to pass on to the childr... See more


Company details

  1. Stationery Store
  2. Gift Shop
  3. Greeting Card Shop

Written by the company

Roger la Borde are the creators and publishers of charming, eclectic and wonderful stuff: gorgeous greeting cards, fabulous journals and notebooks, luxe stationery and much more. Our signature products are our Illustrated Journals featuring full-colour artwork on every single page, as well as our intricate Lasercut Greeting Cards which are truly mini masterpieces. Our London born-and-bred company was founded in 1985 by sisters Alison and Jenni, and we have stayed true to the original vision of creating beautiful and original products on paper and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Love My New Advent Calendars!!

I ordered some Advent calendars, and they are just wonderful. So beautiful, colourful and artistic. I ordered six of them, and will be giving them as Christmas gifts to friends and family at the end of November later this year. I myself have a Roger La Borde advent calendar and love it!

One small suggestion I have to improve the ordering experience is the following: After I placed the order, I receive an email confirmation, stating: “We are preparing your order for shipment. The shipping company is DHL.” Usually, a company will send a follow up email, indicating that the item has now been shipped. However, I didn’t receive such a message, instead I began to get a series of text messages and emails from DHL about the shipment. All of this would be fine, however, I get a lot of spam text and email messages that claim to be from DHL, UPS or Purolator. And so, I wasn’t sure if I should believe the DHL messages I was getting, especially since the tracking # they gave was not the order # in my message from Robert La Borde. Also, the DHL shipment was coming from “ReadyatHand” (guess the distributor?), thereby adding further confusion to whether these messages were authentic or a hoax. In the end, they were indeed authentic, but that one missing message from Roger La Border to say, “Your items have shipped and here is your DHL tracking number and the shipper is ReadyatHand” would have made all the difference.
Otherwise, a great experience!

19 January 2024
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Reply from Roger la Borde

Thank you for this comprehensive feedback, and apologies for taking so long to reply to you! We will absolutely pass this info along to the web team.

Rated 5 out of 5 stars

Beautiful book

Beautiful book. Ease of purchase. Quick delivery. Very happy!!

22 January 2024
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Reply from Roger la Borde

Thank you!

Rated 4 out of 5 stars

Hannah

As a return customer welcomed new laser cut designs but would have liked more choice.

18 January 2024
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Reply from Roger la Borde

Thank you for your feedback, Hannah! Have you seen our new range? We currently have 80 lasercut designs available.

Rated 5 out of 5 stars

Beautiful illustrated journals

I loved the illustrated journals I received. The quality of them is outstanding and they are so pretty and unusual. Also very fast delivery.
I had previously bought 3 of their Advent calendars from another source and was so impressed I researched the company . Even more delighted that they are a well established company based in London.
Will definitely be back for more and telling my friends.

17 January 2024
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Reply from Roger la Borde

Thank you for such a lovely review! We hope you enjoy using your items!

Rated 5 out of 5 stars

Christmas gift

I received a pop out and construct reindeer from my sister at Christmas. I thought it was lovely and unique and I'd never had anything like it before. It was well made and can be reused. I liked it so much that during the sale I bought various ones available. I am a bit of a savvy shopper and like a bargain ,so I will be giving mine to others next Christmas.

2 January 2024
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Reply from Roger la Borde

Thank you!

Rated 5 out of 5 stars

Beautiful 3D advent calendars

Beautiful 3D advent calendars. These are my for family after buying myself one for Christmas. Easy to order. Delivered well packaged.

2 January 2024
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Reply from Roger la Borde

Thank you for your review. We hope you enjoyed the Advent Calendars!

Rated 5 out of 5 stars

A wonderful and novel festive treat

My family has an annual contest for the best advent calendar, and my Roger la Borde 3D tree house blew the competition out of the water! It was so beautiful, and fun to complete. Incredibly creative. The most festive celebration of Advent ever!

4 December 2023
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Reply from Roger la Borde

This is absolutely fantastic to hear! We are delighted to have helped you win the family contest :-)

Rated 5 out of 5 stars

I love the pop together stag scene

I love the pop together stag scene, it is beautiful. It was well packed and swiftly despatched, so I am very happy with the service.

28 November 2023
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Reply from Roger la Borde

Thank you very much!

Rated 5 out of 5 stars

The first time I'd ever seen animals for advent...

This is the first time I'd ever seen your advent calendars (on sale at Towner gallery in Eastbourne). I bought a few. I tried to order more but not available there but I noted you are also online. I therefore bought several AND they arrived quickly and weren't excessive postage etc. I have initiated them for Xmas gifts to friends but also now bought just for me!!I I particularly like the emphasis on animals , rather than religion. Have never seen before in this way and already advising people to buy them!

4 December 2023
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Reply from Roger la Borde

Thank you for the kind words... and for spreading the word!

Rated 4 out of 5 stars

Quick delivery

Quick delivery. 3D models are great, but stickers I thought rather expensive

4 December 2023
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Reply from Roger la Borde

Thank you for your feedback.

Rated 5 out of 5 stars

Quick delivery of joy

Inspirational, joyful advent calendars and impressively quick delivery - I wasn't sure they would make it in time as ordered quite late, but they did, which felt intentional. Even if it wasn't!

29 November 2023
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Reply from Roger la Borde

Thank you! We're delighted that they arrived in time - we always do our best to send Advent Calendars super speedily!

Rated 1 out of 5 stars

Complete waste of money

I bought The Night Before Christmas advent calendar from a National Trust shop. It ended up in the bin because it is impossible to erect. The slots for the tabs are not big enough and it is impossible to adjust them with fingernails, knives or scissors without damaging them. Made in China. Very poor quality.

5 December 2023
Unprompted review
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Reply from Roger la Borde

Hello. Very sorry to hear you have had a faulty product. We would like to resolve for you and will get in touch with some options.

Rated 1 out of 5 stars

Really bad.

I purchased a 3D pop-and-slot advent calendar as a gift for someone, however house pieces do not fit properly at all. Impossible to build without cutting the house slots to fit. Artwork and overall concept is nice, but very poor execution. Do not recommend.

1 December 2023
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Reply from Roger la Borde

Hello there, we are sorry to read that you have had this experience with us. Manufacturing faults can occasionally occur, and it looks like you are one of the unlucky few! We absolutely understand your disappointment. We will be in touch via email ASAP to sort this out with you. Thanks for your feedback, Team Roger la Borde

Rated 4 out of 5 stars

Satisfied Customer

All my goods weren’t delivered first time but the correction was excellent.
The items I purchased are just what I wanted

30 October 2023
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Reply from Roger la Borde

We're glad we could sort out the issue you had. Enjoy your items!

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