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Roger la Borde Reviews 252

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TrustScore 4.5 out of 5

4.7

Stationery Store
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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are thrilled with the products, often describing them as lovely, imaginative, and unique, with particular appreciation for the designs and quality of cards and journals. The quality of the items, including stationery and advent calendars, is consistently praised, with many noting the sturdy design and high-quality paper. Reviewers frequently highlight the efficient and speedy delivery service, with orders arriving promptly and well-packaged. However, some people experienced issues with product assembly, finding certain items difficult to put together without risk of damage. A few other people also felt that the delivery service was atrocious, citing delays and the need to collect items themselves, and some noted missing items from their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design, frequently praising the... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of journals, cards,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and speedy delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two cat journals from this company , they are lovely and I am sure my two teenage granddaughters will love them. My experience with this company was brilliant ordered in the evening and they... See more

Rated 5 out of 5 stars

I particularly love the laser-cards especially the book reference ones. I wish you could do more as I have sent them to all my friends and family at least twice! Your cards are imaginative, individual... See more

Rated 5 out of 5 stars

It is an advent calendar. There are numbered doors you open each day to count down to Christmas. Behind each door is a different picture. Cannot fault the quality of the product and delivery was speed... See more

Rated 5 out of 5 stars

The advent calendars were recommended by a friend but I hadn’t seen one , so ordered direct, sight unseen. My order was posted very promptly & arrived safely in plenty of time to pass on to the childr... See more

Company details

  1. Stationery Store
  2. Gift Shop
  3. Greeting Card Shop

Written by the company

Roger la Borde are the creators and publishers of charming, eclectic and wonderful stuff: gorgeous greeting cards, fabulous journals and notebooks, luxe stationery and much more. Our signature products are our Illustrated Journals featuring full-colour artwork on every single page, as well as our intricate Lasercut Greeting Cards which are truly mini masterpieces. Our London born-and-bred company was founded in 1985 by sisters Alison and Jenni, and we have stayed true to the original vision of creating beautiful and original products on paper and beyond.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!
I found the perfect notebook just a few days before a long trip. I ordered, hopeful but slightly doubtful it would arrive in time (the estimated arrival dates were the day of, and after, my departure), but put an order note asking if express shipping was possible.
It arrived the day before I was due to leave and was as beautiful as I hoped. It had now joined me for 4 months in Borneo where it’ll be filled with scientific sketches and research! Thank you!

28 January 2025
Rated 2 out of 5 stars

Winter’s Tale construction problem

There was obviously a production problem in my Winter’s Tale. The slots on the base were too narrow to fit the pieces. It was a gift so I couldn’t send it back. It took a good hour to cut them wider with a craft knife and even then they are rather precariously balanced. The result is pretty but it shouldn’t have required all this effort.

22 December 2024
Unprompted review
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Reply from Roger la Borde

Hi I'm very sorry you have had a faulty product. We will try to contact you and see if there is anything we can do to resolve the issue.

Rated 3 out of 5 stars

Expensive for what it was

The item was far smaller than I'd realised so very expensive for what it was by the time I'd also paid for delivery.

26 November 2024
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Reply from Roger la Borde

Hi. I'm very sorry to hear that this item was smaller than expected. Some of our products are intended to be smaller and used as stocking fillers and the like but the sizes should be clear on our site so we will try to get in touch via email to find out how this happened.

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