Popped into Rockshop Hornby Christchurch and was looked after by Victor, who really knew his stuff and helped me choose the best options for what I needed. I spent a decent chunk of money but felt tot... See more
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See what reviewers are saying
I contacted Diane at the Lower Hutt Rockshop to get advice about purchasing an electronic drum kit to learn on. I'd done my research and settled on a Roland kit but was torn between the TD-07 or wheth... See more
The whole Napier team are so helpful. Dave especially was great with the kids, helping inspire a love of music, while also making it accessible. So cool that they could explore and learn. Really ap... See more
We visited the Whangarei store today to be greeted by Adam and Grayson who were very helpful with our guitar we needed strings and other services we are very happy with their customer service. Highly... See more
Company details
About Rockshop NZ
Written by the company
Far and away the biggest chain of it’s kind in New Zealand with – currently - 29 stores nationwide and growing, the Rockshop Group continues to expand both the number and size of its outlets and roster of the world’s best brands of Musical instruments and Equipment.
Contact info
100 Karangahape Road, Newton, 1020, Auckland, New Zealand
- +64 9 379 8609
- info@rockshop.co.nz
- rockshop.co.nz
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Appreciate The customer
Spent a bit with you, but found the service and attention to detail in store a little disappointing tbh. Felt processed, as opposed to appreciated.
Online service is great.
Botany crew excellent.
Competitor customer focus has been better.
19 April 2024
Reply from Rockshop NZ
Hi Garry, sorry to hear about your experience with us! Feel free to email us directly at websales@rockshop.co.nz and share more details about this.
Awesome analytical headphones
Rockshop are great simply for the fact they stocked these headphones.
I love these BEYERDYNAMIC DT 900 PRO X headphones. I wanted to up my portable audio game. I have some Sony WH-1000XM5 Wireless Noise Cancelling headphones, but I wanted something analytical. This is what these are.
The fact that they’re open back expands the soundstage. This can be a problem if you want to block out sounds, but I have the Sonys for that.
I’ll soon compliment them with the Chord Mojo 2 DAC/headphone amp and life will be sweet.
There are other headphones such as the Sennheiser HD650, but I think with either set your getting an awesome headphone.
I opted for the Beyerdynamics as everything looked easily replaceable: headband, ear pads, headphone lead.
No regrets.
11 June 2024
Rockshop rocks.
Easy to get to, with parking. Very helpful staff. A great range of gear and excellent guidance about what suits best. Highly recommended, with thanks.
10 June 2024
The lady that served me was really good…
The lady that served me was really good and helpful I guess she was just doing her job I’m not sure how much musical knowledge she had? I brought the amp that was recommended to me from the RockShop in silvea park Mt Wellington now they know what they are talking about I told them what I needed but unfortunately I had to travel to Manukau because they had sold out. A couple of weeks later I had saved up enough for a foot switch and tried to ring the Manakau store to see if they had it in stock but it kept ringing and then telling me the store was busy so after 10 or more phone calls I decided to drive 30km as that was the closest store to me, once I got there at 2pm the sign on the door said sorry gone to lunch come back at 2:30pm so after walking in circles for 30mins I went back just to hear the phone ringing and the guy not answering it and to be told no they don’t have it stock and it would be faster if I just ordered it online, so if he had of just answered the phone in morning when I tried to ring I would of saved a lot of time. Anyway I ended up buying the $140 footswitch from Trade me for $30,
so I had some sort of a win in the end.
8 June 2024
Reply from Rockshop NZ
Hi Antz
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visits to our stores. Your feedback is incredibly valuable to us as we strive to improve our service.
We're glad to hear that the initial assistance you received at our Silvia Park store was helpful. However, we're truly sorry to learn about the challenges you faced when trying to purchase the foot switch from our Manukau location. It's disappointing to hear about the difficulties with reaching someone over the phone and the inconvenience caused by this.
We understand your time is valuable, and we regret that we didn't meet your expectations during this interaction. Your feedback regarding the responsiveness of our staff and the availability of our products will be shared with our store management team to address these issues internally and prevent similar situations in the future.
Once again, we apologize for any frustration caused. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us directly. We appreciate your understanding and continued support.
Very helpful advice and prompt service
Very helpful advice and prompt service. We phoned ahead with our request and it was ready to collect shortly after. This was at the Dunedin Rockshop.
9 June 2024
Great Service
The service at Rockshop Botany was great. Very helpful and gave us alternatives as well. Highly recommend. The manager is very knowledgeable
8 June 2024
Katana GO is fantastic !!
Katana GO is fantastic !!
Shopping online was also very easy and no-hassles.
27 May 2024
Great friendly service ,online team was…
Great friendly service ,online team was awesome to deal with ,recommend to all
3 June 2024
Fast delivery.
2 June 2024
Great shop and staff
Great shop and staff! I've bought a bass online (Hornby store) and picked it up at Auckland Central store and all the process was easy and smooth. The bass wasn't properly set up and had to be adjusted at home, otherwise I'd give a 5 star.
30 May 2024
Staff are always friendly and helpful.
31 May 2024
Good communication
Good communication prior to coming to the shop to try an amplifier that was brought in for me.
29 May 2024
Amazing service
Amazing service, grate communication, musicians approach and understanding! Thank you!
21 May 2024
Part was in stock at a fair price
28 May 2024
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