Rocket Fibre Reviews 

Excellent Customer service!!
Very fast internet... Never had any downtime in 4 Years.
All staff and friendly and very efficient.

Everything made easy to connect and answered questions immediately. Excellent customer service.

Completely expected given how these guys have been from the start. Customer support is terrible, Tom is a rude and incompetent owner who can't even do basic maths.

Like another reviewer has said, they make the leaving process painful, you have to wait for your random final bill that they can't tell you about before you actually proceed with the cancellation. No other company I've ever dealt with operate this way... Then when they do bill you they add another 2 months to it and say that's right?

I signed up in August of 2025, have had patchy and crap internet since. Zero support (they just say well other people are ok so you must be too) and gave up until now, thankfully Vodafone offer a good amount to buy out your contract and it's time to leave.

My contract with Rocket was 18 months, have 8 paid bills but apparently have another 12 to pay off? When querying, Tom responds saying it's the correct amount and dares me to contact Ofcom? Ok Tom I have :)

Also completely ready to contact my bank and perform a chargeback the second you try and take the wrong amount guys :)

Great customer service and super fast broadband

Quick delivery and easy setup! Amazing upload and download speeds

Super fast internet and very good service

Brilliantly fast wifi, very easy set up and installation. Easy communication via email or phone call very quick response always happy to help.

Brought a house that had see the light and they seemed expensive and had slower speeds than others, so shopped around and found Rocket fibre.

It’s been active for 2 weeks and it’s working very well. I have 960 down and 960 up consistently. Everything is working perfectly.

I had quite a lot of questions which were answered very quickly and with great knowledge. Superb support.

The only issue I’ve had is the the eero routers don’t work with my Hypervolt ev charger so I changed to tp-link deco and now all is great.

In summary - very happy and impressed with the service I’m receiving.

Prompt delivery of router. Quick set up. Had zero issues with broadband. Highly recommend

Very quick to respond to questions, activation date was faultless, very easy set up, seamless transition from one provider to another

Just moved in to a new build and internet infrastructure was through ONFL. Had a look at providers and Rocket Fibre was well recommended and provided speeds needed.
Set up was simple despite a few issues builder (not Rocket Fibre) related.
Rocket Fibre were brilliant at working with us, the customer, with the builders and the engineers to ensure that we had a connection as soon as possible.
It was refreshing to speak to the same person at customer service (Danielle - who was brilliant!) each time I called, and it added a personal touch and consistent support. I couldn't recommend Danielle and their customer service any more highly.
Functionability through the app is very good and speeds are as advertised.
A really good experience with a provider that I hadn't previously heard of but would now highly recommend!

Super easy to setup, support was very helpful on the initial enquiry! Speed has been good and no outages so far, so pretty satisfied early on :)

I changed from my previous supplier because of dissatisfaction and chose `Rocket Fibre because of recommendations from family and friends. It was ease to set up the new account. A few problems on switch over day but a phone call to support sorted them out satisfactorily.

Super easy ordering, set up and service quality. Used the support service too for a query and got a quick reply and answered questions.

Amazing company. Professional service, fast broadband installation. Highly recommend 👌

I contacted Rocket Fibre to ask a straightforward question regarding cancellation: if I cancel on a specific date, what is the exact end of the billing period and what charges will apply?

Despite asking clearly multiple times, I was repeatedly told they are “unable to provide a cease date until cancellation has been processed.” This does not address the question. A customer should not be required to proceed with cancellation before understanding the financial consequences.

Clear billing information and predictable notice periods are basic consumer protection principles. Customers have the right to know how final charges are calculated before committing to cancellation. Being unable or unwilling to provide this clarity places the customer in a position of financial uncertainty.

The responses felt repetitive and template-based, rather than addressing the core issue of billing transparency. Instead of explaining how the end-of-bill date is determined, the same statement was repeated.

For a telecommunications provider, this lack of transparency is concerning. Cancellation policies should be clear, structured, and easy to understand. Customers should not have to escalate or threaten regulatory action simply to obtain basic billing clarity.

Based on this experience, I have serious concerns about the transparency of their billing practices and overall consumer communication standards.

As someone who works from home, I rely entirely on a stable and predictable internet connection. Unfortunately, my experience with Rocket Fibre has been consistently disruptive and stressful.

I have experienced repeated outages, including situations where the connection failed again shortly after being informed that everything was operating normally. These interruptions have resulted in dropped video calls, disrupted remote sessions, and missed or rescheduled meetings. This directly impacts professional credibility, productivity, and daily work performance.

In addition, my static IP address was changed without clear advance notice. For users who depend on remote access setups, firewall configurations, or hosted services, this creates avoidable downtime and unnecessary stress. There was no structured communication outlining the reason, impact, or preventative measures.

Support responses often felt template-based and did not fully address the technical concerns raised. Tickets were closed without comprehensive resolution details, and the escalation process lacks clarity.

For remote workers, reliability and transparency are essential — not optional. The repeated instability and limited communication have significantly reduced my confidence in the service.

As a result, I have already started looking for a more reliable provider.

I hope meaningful improvements are made in service stability, incident management, and communication standards.

Had Rocket fiber 1GB service installed a couple of weeks ago. City fiber installer arrived promptly and explained the process, they wore over shoe when entering the house and completed the install within a few hours. The Rocket fiber eero 6+ router arrived on Friday for the Monday install, I added it to my Amazon account and set it up with the additional router I had purchased from ebay to make sure the WiFi covered the whole house, other wise wifi in the loft may have been poor. The eero speed test in the app is consistently reporting 900 + up and down without fail. If I test from a wired PC I can see similar results, obviously on wifi speedtest is showing less due to limitation of PC and router WiFi. I ordered my service with a fixed IP address as to allow my Jellyfin server to work correctly as without this my daughter would not have been able to connect to our house. Happy with process from start to finish email from Rocket to inform me of install and no issue with install.

Really helpful advice from Rocket fibre. It is working perfectly and I am so pleased with it.