Robinson Electrical24 7 Reviews 

⭐☆☆☆☆ Avoid Robinson Limited – Dishonest Diagnosis and Contradictory Information
I contacted Robinson Limited regarding a short circuit and agreed to a £49 call-out charge. The electrician arrived, took a quick look, and without even removing the LED mirror, claimed the issue was "probably a loose cable" and quoted me £249 to fix it.
When I questioned how he could diagnose the fault without carrying out any proper investigation, he told me he didn't need to check and could effectively "sense" what the issue was. That immediately set alarm bells ringing.
I then called the office and spoke with Michael to discuss my concerns. Instead of reassuring me, he told me that I should know "this is how the trade works." After further discussion, I was assured that if they couldn't fix the fault, I wouldn't be charged. He later tried to describe the situation as a "miscommunication," which I completely disagree with.
Based on that assurance, I asked the electrician to return. He removed the mirror and then claimed he had fixed a loose cable, but that the LED mirror required a new adaptor/driver. Despite the problem still not being resolved, he expected payment.
Later that evening, my neighbour, who is a qualified electrician, took a look. He confirmed there had never been a loose cable. The actual issue was a failed LED driver/adaptor, which was causing the circuit to trip and simply needed replacing.
The whole experience left me feeling that a fault was diagnosed without proper testing, contradictory information was provided by the office, and I was being pushed towards an expensive repair that wasn't needed.
After this experience, I also find it difficult to trust some of the glowing online reviews. The service I received was completely at odds with the positive picture presented by many of them.
Poor diagnosis, poor communication, and poor customer service. I would not recommend Robinson Limited.

Following a ring sockets power trip at 2045, caused by a suspect power socket being switched off, I Googled and this 'company' came up. A call through a WFH 'call centre' assured me an electrician 'within 45 minutes'. After 1 hour I called and was told he was en route. He arrived at 2320 and without checking the suspect socket, he declared my 6 year old consumer box was the problem, and he just had an updated one in his car! He said it could be installed in 90 minutes. THEN the cost would be a nice round £2,200 + VAT.
I was unable to access the internet to check this cost, and with the house dead for boiler, freezer, etc, I reluctantly agreed to pay by card. The next day AI informed me that the true cost would have b
een £300 for the box and a maximum for £900 for call out and labour - £1,400 less.
On departure I asked when I would get the certificate, guarantee and invoice - he replied it was for the 'office' to deal with, suggesting this lay with Robinson Electrical.

After nothing after 2 weeks I called over 10 times and was told 'the boss will call you' - nothing. I then completed the online contact form requesting the above, and mentioning I would contact Trading Standards if there was no response. 2 days later I sent and email again repeating and giving 2 days notice before lodging a dispute with Visa.

5 days later I contacted Visa, who agreed that the company had failed to provide the essential and necessary documents and thus the transaction was not acceptable. I have to provide a full electrician's certificate from a registered company, which I am currently having done at a cost of £250. This will be sent to Visa and the Dispute will be actioned, and inviting Robinsons to remove their new consumer box, if they wish.

My qualified contractor, a big guy, has actually made contact with the manager of Robinsons, having established they are NOT registered (and thus unable to issue certificates), and the response was 'watch your back, I know where you live!'

I hope this experience helps others?

Similar to an earlier review, posting here also as it seems Google have suspended reviews for this business; I hope others will see my review here and avoid this company.

AVOID THIS COMPANY. I wish I had checked and heeded the other 1-star reviews on Google.

I was charged £658.80 for just 1 hour of standard labour to fix some kitchen and living room lights. This is an outrageous markup- I have since learned this amount normally covers a whole day of professional electrical work.

They use high-pressure tactics by sending inflated prices via text once they are already inside your home, demanding you reply "I confirm" on the spot before they start.
No formal paperwork or invoice was provided.

I have given them the opportunity to issue a partial refund before I escalate this as a formal credit card dispute and report them to Trading Standards.

Save your money and use a reputable local electrician instead.

Posting here because Google has blocked reviews on their business due to suspected fake reviews, which makes sense given they’re all either 5* or 1*…….

We booked with Robinsons and expected them to carry out the work. Instead, a random electrician from a completely different company turned up on the day, with no warning beforehand. He was also nearly an hour late.

Has to chase for weeks just to get the certificate we paid for (over £700 btw, very expensive). A month on, we still don’t have an invoice despite repeatedly asking both Robinsons and the subcontractor. Robinsons don’t reply to calls or emails at all, so you’re left dealing directly with someone you never chose or vetted.

Checked the subcontractor’s details against the electrical register myself and couldn’t find them listed. I’ve reported this to NICEIC directly and I’m waiting to hear back.