Gemcara Reviews 4

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3.3

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Contact info

Ireland
gemcara.com

3.3

Average

4 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

2 days ago

WOW!!

Wow, this company is amazing! After I made my selection(very hard as everything is just fabulous), the process was seamless. Customer Service was first class. I was kept informed at all times through to successful delivery. The ring is just gorgeous, the level of detail is second to none...it is very obvious that it was handcrafted with great care and precision. I love it and won't take it off now! A huge thank you to all at Gemcara. I can't recommend them highly enough. I will be back, that's for sure!

27 April 2026

Unprompted review

Reply from Gemcara

A day ago

Hi Dean,

We are delighted to hear how much you enjoyed your experience with us and that you’re so happy with your ring. It’s wonderful to know everything went smoothly and that our team kept you well informed along the way.

Thank you for your custom, we hope to see you again soon.

Kind regards,
Gemcara.com

5 days ago

NOT recommended

I ordered an engagement/promise ring with delivery by April 28th. I had a trip foreign trip planned and planned to propose.

Gemcara did NOT deliver as they stated. The ring hasn't even left their facility as of the 28th. My ring did not arrive and my entire trip and plan was ruined.

They didnt even care and offered an insulting 5% refund.

DO NOT trust their delivery guarantee. They have absolutely ruined a very expensive trip and what was supposed to be an amazing night.

28 April 2026

Unprompted review

Reply from Gemcara

3 days ago

Hi Brandon,

We’re very sorry for the inconvenience this has caused. This is certainly not the level of service we aim to provide, and we apologize for falling short on this occasion.

Your order was specially created for you, which extended the processing time.

We can see that a member of our team has already reached out via email. If there’s anything further we can assist you with, please don’t hesitate to contact us at sales@gemcara.com.

We’d really appreciate the opportunity to make this right for you.

Kind regards,
Gemcara.com

Dec 10, 2025

Waste of time and money

$100 ring came in a shitty cardboard box that was completely destroyed and dirty upon arrival. Foam ring insert is bad quality. The necklace I got came with missing diamonds as-well. Attempted to contact customer support just to be met with absolutely nothing all 3 times I tried to get into contact with them.

9 December 2025

Unprompted review

Reply from Gemcara

Mar 27, 2026

Hi Colton,

We are truly sorry for the experience you’ve had with us. This is certainly not the level of service we aim to provide, and we sincerely apologize for the issues with your order.

We understand your frustration regarding the packaging and product quality. We can arrange an exchange for you, and please note that we also offer a 60-day return policy.

We see that one of our agents has already reached out via email. Please respond to that message so we can assist you further and resolve this as quickly as possible.

Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.

Kind regards,
Gemcara.com

Aug 5, 2025

The necklace I bought was beautiful

The necklace I bought was beautiful. There was a small issue with shipping but customer service took care of it immediately. Overall, I'm very happy with my purchase.

5 August 2025

Unprompted review

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