Roberts Radio Reviews 

7,196
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with the services provided by this company. Customers frequently praise the exceptional sound quality, beautiful craftsmanship, and classic design of the audio products. Many people also appreciate the efficient repair services and the exceptionally helpful, knowledgeable support teams that quickly resolve technical problems. Some reviewers were not happy with product durability, noting recurring issues like peeling outer covers and failing control buttons after a couple of years of use. Others additionally reported frustrating encounters with unhelpful customer service representatives and unexpected device failures that ultimately left them deeply disappointed with all of their recent purchases.

What people talk about most

Product

Consumers find product feedback to be highly divided, with many reviewers praising the charming retro design,... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some customers praise the brilliant sound and beautiful... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the device for being... See more

Price

Customers consistently note ambiguous experiences with price, often pointing out that items like the aerial... See more

Customer service

Users describe ambiguous interactions with customer service, with some experiencing outstanding support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased My mother who is 91 and partially sighted purchased a Roberts Concerto 3 player as recommended at the time by the RNIB. After a couple of years use water was spilled into it and the C... See more

Rated 5 out of 5 stars

My Roberts Radio 'Ortus 3' bedside clock radio has been a source of constant delight for the years I have had it. Moreover, when I have accidentally changed its settings, as I did last night, and ha... See more

Rated 5 out of 5 stars

I have had my RobertsSportsDab for many years and use it when I am gardening, which is nearly every day. Recently the volume button stopped working and within a week I had sent it to your technical t... See more

Rated 5 out of 5 stars

Rachel asked for just a few details - then identified what my problem was - I'd been using a fast charger for my revival petite 2. I've had it a while but it made no difference to her - she just sorte... See more


Company details

  1. Hi-fi shop
  2. also in
  3. Home Audio Store

Written by the company

With a heritage of more than 80 years, Roberts is the UK brand leader in portable radios. Offering an award-winning range of over 100 different DAB+, analogue, and Smart Radios, Roberts leads the way in design, product development and innovation.

Shop online at robertsradio.com

Free delivery, Two Year Warranty and Roberts Technical support

Buy online at robertsradio.com for free delivery, 2-year warranty and technical support from Roberts friendly team.

Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.9

All reviews

(7,196)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loving my wee Roberts radio …

First off I was struck with how solid and beautifully made this wee radio is. I also bought the Roberts charger from their technical department as advised. It arrived well packaged and was dispatched and delivered very swiftly … it was also charged so that I could start using it immediately. It has a very well-rounded sound and there are lots of functions you can navigate including alarm clock, presets, DAB, FM, AUX and probably more that I’ll find out about, along the way. I’m so pleased with my purchase and friends, having seen mine, are thinking of purchasing one for themselves. Recommend

25 April 2024
Rated 4 out of 5 stars

Product seems OK

Product seems OK - 1st time I tried to purchase website payment system seemed to be down (I had wanted to buy from Roberts directly) and this was not clear, but by next day it was back up and running.

30 April 2024
Rated 5 out of 5 stars

Great purchase

Really happy with the device. Helps me get to sleep easily and in comfort. Very pleased with price and with how quickly my speaker arrived. Thank you

24 April 2024
Rated 5 out of 5 stars

I found the staff and company were…

I found the staff and company were absolutely fabulous. I had given the wrong delivery address and the radio was already on its way to the wrong address. The staff stepped in and contacted the delivery and my wonderful radio went to the right home .

26 April 2024
Rated 5 out of 5 stars

Great sound

Great sound , looks lovely too . It has really enhanced the atmosphere in our workplace . Worth the money spent as any compromise just leads to disappointment in quality .

25 April 2024
Rated 1 out of 5 stars

No reply from contact form

Filled in a detailed contact form regarding spare parts department about obtaining a replacement PU9-B transformer.

No one bothered getting back to me.

1 May 2024
Unprompted review
Rated 2 out of 5 stars

Roberts radio 📻

I had a Roberts 11 digital radio 📻 for Christmas. I have had a few in my time and loved the simplicity of them. However this one uses batteries like there's no tomorrow. I do a lot of gardening and have the radio on about 2 hours a day, 4 times a week and then the batteries just pack up and radio stops. I can restart it 5 minutes later but it goes off again each time after a minute! I use good duracell batteries but still they don't last long. Really disappointed and after calling for advice was disappointed in the help I was given.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Lovely little transistor radio

I was pleased to be able to purchase this transistor radio, the same model as I'd had before, which had lasted me 20 years. Let's hope this one does too! Really happy that it's just as good!!!

15 April 2024
Rated 5 out of 5 stars

Very quick delivery and easy order…

Very quick delivery and easy order process. This was a replacement clock radio for one that had given very many years service but had recently started to malfunction. I’m very happy with the new one.

19 April 2024
Rated 5 out of 5 stars

Exquisite!!

Quick, efficient and the Petite 2 radio is exquisite in looks and sound! 😊
Thank you Roberts for enhancing my enjoyment of radio

14 April 2024

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