Sony Electronics Reviews 34

Pure crime organisation. .They are scamming children by changing their nick name to "temp-938958589", and then asking for 6 dollars to change it back... My children paid out 100 baks for that totaly only in nick name changing... When i asc sony support there no existing support, they just ripping of children for money...

WARNING to all PlayStation owners: Sony’s warranty process is a total sham designed to save them money at the customer’s expense. I sent in my daughter’s PS5 controller—purchased only 4 months ago—for a clear internal failure (stick drift and unresponsive buttons). The unit was in perfect physical condition with zero signs of wear or damage. After paying $25 out of my own pocket for UPS shipping to their authorized repair center (MTC), I was shocked by the result. They returned the controller unrepaired with a generic, lazy form letter claiming "neglect and/or abuse."
The Facts:
No Evidence Provided: They didn't specify what the "abuse" was. No photos, no technical notes—just a checkmark on a piece of paper.
Bad Faith Service: They acknowledged the unit was under warranty, took my shipping money, and then refused to honor the repair on a clearly defective product.
Terrible Reputation: It is obvious that Sony and MTC use these "abuse" claims as a blanket excuse to avoid their legal obligations.
This is a massive stain on the Sony brand. I will be escalating this to Sony’s Corporate Head Office and filing a formal complaint with the Better Business Bureau (BBB). If you are considering sending a unit to MTC for repair, be prepared to lose your shipping money and get nothing in return.
Sony: Honor your warranty or lose your customers.

Purchased a Sony XR-77A80J OLED TV in 2021. In under four years, it suffered a complete OLED panel failure (four red blinking lights).
Despite multiple escalations to Sony Customer Relations, no replacement, repair, or accommodation was offered.
For a premium flagship TV, this is unacceptable and has greatly reduced my confidence in Sony products and support.

Customer Service is hopeles. I have called three times and spoke to 7 different agents for a TV that was delivered DOA. Still no resolve

I had a very disappointing experience ordering a Sony soundbar through Walmart.ca, where the seller was Sony.

I purchased the item at a discounted promotional price. Shortly after, the order status showed that a shipping label had been created — but the package was never picked up by the carrier and was never scanned as shipped.

After waiting about a week with no updates, I contacted the seller. I was then told that the package was “lost,” which makes no sense since it was never actually shipped. Instead of offering a solution or a replacement, the order was automatically refunded without my consent.

By the time this happened, the promotion had ended and the price had gone back up. This means I lost the opportunity to buy the product at the price I had legitimately secured.

What makes this even more frustrating is that my attempt to leave an honest review on Walmart’s website was never published, so other customers cannot see what happened.

This experience feels unfair and misleading. A package cannot be “lost” if it never left the warehouse, and a customer should not lose a promotional price because of a seller’s internal issues. I expected much better transparency and customer care from a brand like Sony.

The Wi-Fi capability on my Sony Bravia stopped working. I called their customer service line.As I waited, a message stated I qualified for a $100Walmart gift card. When I was connected to an agent and stated I wanted to connect with a technician, she attempted to sell me a discount card for Walmart and Target. I would only have to pay for shipping and handling and could cancel anytime I wished. I repeated I wanted to speak to a technician. She gave me the number for, “Mike,” in Phoenix. I live in Tucson. I called Mike, who was friendly and helpful, but had no affiliation with Sony and didn’t repair TVs as part of his electronic repair business! We had a nice chat and mutually concluded the easiest thing for me would be to simply buy a new TV. And, if this is an indication of Sony’s current level of customer service, I’m definitely going with a different brand!

I purchased Sony WH-1000XM4 headphones around two years ago. From early on, they showed sporadic charging issues, which I reported to Sony by email while the product was still under warranty. I still have the emails.

The problem has since worsened and the headphones now will not charge at all. I recently sent them to Sony for repair, but I’ve been told I need to buy a new pair, despite the fault being ongoing and previously reported within the warranty period.

I’m very disappointed with how this has been handled. Given the history of the fault and the premium price of these headphones, I don’t feel it’s reasonable to charge for a defect that clearly began during warranty. The complaints procedure sends you around and around in circles. They consistently ignore the fact i reported this within warranty and ignore the proof of doing so.

Quite simply - DO NOT BUY!

Extremely Disappointed – Order Cancelled Twice with No Proper Support

I am extremely disappointed with my recent experience with Sony Electronics. My order has been cancelled twice, and each cancellation has caused major inconvenience without any meaningful explanation.

1️⃣ The cancelled orders locked my available credit on my credit card, restricting my ability to make other purchases while I wait for reversals.
2️⃣ The promo offer I used is now gone, so even if I try to reorder, I lose the benefit I originally had.
3️⃣ I have opened customer support cases, but there has been no proper response or resolution so far.
4️⃣ Sony simply says that the “security team cancelled the order” without providing any valid reason or clarity. This is highly frustrating and unacceptable for a reputed brand.

Overall, this experience has shown extremely poor customer handling and zero accountability. If there was an option to give less than 1 star, I absolutely would. Sony should seriously improve its customer service and order verification process to prevent this kind of unfair treatment to customers.

The customer support is terrible. The person in charge keeps changing, and information is never properly handed over between representatives. All I want is to return the product, yet even after three weeks, the broken TV is still sitting in my room like a paperweight. (A 65-inch OLED TV arrived damaged due to a shipping accident.)

Amazon would be billions of times better. I chose to buy directly from Sony because I wanted to support them, but that decision was the beginning of all my mistakes. I have sworn never to buy from here again.

The problem now is that getting my return request processed feels like Mission: Impossible.

⭐ Sony Bravia XR TV – Very Poor Customer Experience & Unacceptable Replacement Policy

I am writing this review as a highly dissatisfied Sony customer.

I purchased a Sony Bravia XR TV, but within just 3 weeks of purchase, the TV developed a serious issue. A complaint was registered immediately, and the Sony service team from Trivandrum collected the TV on 27th November. I was clearly informed that replacement approval was already granted.

However, after weeks of waiting, I received a call from the Trivandrum Regional Office, stating that the model I purchased has been discontinued, and Sony will provide a 2025 model TV only if I make an additional payment.

As a customer, this is completely unfair and unacceptable.

🔴 When a product fails within weeks of purchase,
🔴 When the replacement is already approved by Sony,
🔴 When the model is discontinued by the company itself,

why should the customer pay even ₹1 extra?

I clearly informed Sony that I am not willing to pay even ₹1000 more for a replacement. This entire experience has destroyed my trust in Sony.

I also have a genuine concern:
If I agree to pay extra now, what guarantee does Sony give that the replacement TV will not develop another issue?
Where is the assurance that the replacement product will be defect-free?

Sony’s handling of this issue shows poor customer support, lack of responsibility, and zero concern for customer trust. A premium brand like Sony is expected to stand by its products, not shift the burden to the customer.

I strongly request Sony to: ✔️ Provide a replacement without any additional payment, OR
✔️ Arrange a full refund immediately

Until this issue is resolved fairly, I cannot recommend Sony products to anyone.

Very disappointing experience from a brand I once trusted.

⭐ Rating: 1/5

Boycott Sony!!
I recently lost my PS plus subscription because life is hard and I can't afford to renew due to their inflated costs. Didn't realize before that without their ransom fee you can't even play online games like ESO despite having paid money for them.. this is by definition a scam. Doing more research has uncovered evidence that they also create intentional defects in their products as well which is shocking to say the least... It's the responsibility of the consumer to hold these companies accountable for such blatant scams and boycott them until they either shut down or stop stealing from their customers. I'd recommend all Sony customers to avoid their products and devices at any cost.. not surprising to see they're rated 1 to 2 stars at just about every review page on the web...

Trying to purchase anything from sony directly is a nightmare, best advice from customer rep go buy on 3rd party websites. Tried multiple bank cards, used paypal express checkout and every time i get order placed email then followed order cancel email. Sony rather have to pay a cut to amazon or other vendors that allow people to purchase from them directly ridiculous.

DONT EVER BUY A TV FROM THE SONY STORE!! We just bought a 65 inch XR8B OLED and when it arrived it was clear, without opening, it would be too small for the area in the house we are having built. I called the Sony store to see if I could exchange for the 77 inch and they said NO….just return with a $150 fee and the order the larger one u won’t get the 10% discount because you used it on the TV you don’t want. Should have bought at Best Buy or Costco.

rubbish headphones, don't stay connected to the iPhone, have had them repaired three times and they still don't work.

Most customers are unaware when they call Sony phone # (239) 768-7575 for Tech Support or (800) 554-6036 for Customer Relations their calls are being routed to El Salvador, the same country run by dictator and human rights abuser Nayib Armando Bukele.
The representatives are either ignorant or just don’t care about some states ridged consumer laws. They will set up conditions not consistent with US laws to honest customers trying to return merchandize or simple use their paid warranties to replace defective products.
American consumers must hold Sony Inc. accountable by boycotting all Sony products for doing business with a tyrant who is unlawfully holding innocent immigrants in his gulag for profit without due process.

Company is beyond incompetent helpful willing to provide any type of help. Customer service tries to push any problem to another party. After buying their products paying for their online products paying a monthly fee to be on line I get nothing in return as far as help to rectify a problem. I hope many people decide to leave and go a different route than buying any of their products. How does a company this size not care about their customers who pay a ton of money. As a father of three I have been buying PlayStation products since PlayStation 1 we are now at PlayStation 5 new technology and after all the money spent no help! Thanks a lot Sony for being such a incompetent money gouging company

No sound from my Bravia speakers on Google TV, Tubi, other apps, only Netflix is working. Sony and their worthless bot only refer to a NON-EXISTENT soundboard.
Worst customer support in the world.
Comcast even beats Sony.
Last Sony product I will ever buy as they don't provide any support period

Paid nearly $500 for an item. They gave me no option to ask for "sign on delivery" but I trusted them. Today I received an email saying my package had been delivered. Found no package and am out nearly $500 for something that I could've bought from a different brand/seller anyway. Have never had a problem with Amazon or any other companies. Am very upset with the Sony Electronic store for screwing me like this.

Bought a Bravia TV through the Sony website on Friday, which stipulated that Monday would be the estimated delivery day (the main reason why I opted to go through the Sony website). No delivery on Monday, no delivery on Tuesday. When I try to track the shipment through BTX - there is no update (just ‘pending’) and it just says it can take between 4 and 9 working days.

I tried to call the Sony Customer Care number with no luck, so ended up using their live chat function. I spoke with someone called Angelica who couldn’t have been less helpful if they tried. I was told that it was my responsibility to follow up with BTX to schedule a delivery - nothing about this when I was paying for the item from Sony!

I really feel that Sony has been misleading with their indicated delivery times, and then refuse to take any accountability once it’s in the hands of the so-called courier. I came to the conclusion that I should’ve just bought the tv through Amazon/Best Buy (who were at least honest with their indicated delivery times). Because of this, and the delay, I requested with Angelica that my order be cancelled so that my money could be returned. She told me it was my responsibility to then contact BTX to ‘reject the order’, and once it was returned to them, that it would then take x amount of days to receive my refund etc. I don’t understand why they even bother having a customer care team. I’ve always loved Sony as a brand and have been a loyal customer over the years, but this is it for me. I would rather give my money to an emerging company that cares about its customers.

I purchased a camera with a shooting grip kit for right at $500. I did not like the camera and sent everything back with return authorization. Both the kit and the camera were received by Sony on 10/15/2024. As of 11/13/2024, I still do not have a refund. My "case has been escalated" several times. Sony can't provide any reason as to why what should be a simple transaction is taking so long. This experience has definitely made me realize I do not want to buy another Sony product. I don't ever want to go through anything like this again. STAY AWAY FROM SONY ELECTRONICS.