First class service, Got a Giant explore e1 delivered to Northern Ireland, Super fast delivery time and very well packaged, had a few questions about the bike and the team could not have been more... See more
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The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, United Kingdom
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Reply from RM Cycles

Reply from RM Cycles
Bike delivered and well packaged when received at the house. Never bought from Rm before and would have no issue doing so again. Well done lads.

Reply from RM Cycles
Bike arrived very quickly and was packaged well. Brakes were well set up. Only minor niggle was that gears needed adjustment. Rear mech B screw was too far in and cable tension in both mechs was too high even with ajdusters fully slackened.

Reply from RM Cycles
Very easy to order and pay. Invoice emailed as soon as payment made/confirmed. The bike is in immaculate condition, and serviced to an amazing standard. My son absolutely loves the bike.

Reply from RM Cycles
I purchased ex display bike from your store and I am very pleased with it. Bike was delivered quick with tracking and time slot provided. Bike condition was amazing, and I saved quite a lot of money !

Reply from RM Cycles
Great bike at a great price. Packing and delivery was excellent. Thankyou very much.
Very happy Man

Reply from RM Cycles
5* amazing customer experience. Item was in the exact condition as described and delivery was quick.

Reply from RM Cycles

Reply from RM Cycles
I purchased a Giant Revolt from RM cycles.
The bike arrived intact but the wrapping was a little lite inside the box, no hard foam blocks just wrapping paper and bubble wrap around the tubes.The frame is not scratched thankfully.
The bike was set up well and the GRX 820 groups performs well.

Reply from RM Cycles
Bike arrived on time as promised, delivered by a courtois courier who followed delivery request instructions to the T. Bike was very well packed and damage free, set up perfectly. On top of that bike was an absolute bargain as well. Couldn't have wished for more. Thanks guys!

Reply from RM Cycles

Reply from RM Cycles
Absolutely spot on slight problem with royal mail but not the shops fault shimano steps en600 bike computer far cheaper than everywhere else very pleased really helpful and great communication

Reply from RM Cycles

Reply from RM Cycles
My giant revolt 2 was well packed and arrived on time. The bike was built correctly with the gears and brakes set up well. Just fit the handlebar and front wheel and off you go. I would recommend RM cycles.

Reply from RM Cycles
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