⚠️ SCAM COMPANY – Avoid at All Costs! I ordered a specific dress from Rivacoco, and they sent me a completely different, cheap-looking, strapless dress that has nothing to do with what I orde... See more
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Awful. Poorly made pieces that prove impossible to return amidst the most confusing set of ‘ instructions ‘ and restrictions. STILL waiting on my $ to be returned but doubt I will ever see the money a... See more
Company replied
I bought a dress in Rivacoco online site and already passed more than 1 month and didn't receive yet. It is not possible to track the product, when I write emails to them , they do not share any expec... See more
Terrible experience – avoid ordering! I placed an order for a swimsuit on July 16, choosing standard shipping (8–12 working days). As of today, my order still hasn’t even shipped. When I conta... See more
Company details
Information provided by various external sources
Riviera Coco is making waves, so if you aren’t already familiar with our lifestyle brand, it’s only a matter of time. Our looks are effortlessly glamorous and sexy, resonating with our global clientele who post selfies everywhere from Ibiza to Tahiti with the hashtag #RivieraCoco. www.rivieracoco.com
Contact info
United States
- paradise@rivieracoco.com
- rivieracoco.com
1.2
Bad
89 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are horrendous
They are horrendous - And I really wanted to like this company
The shipping took longer way too long. Only bathing suit come - 3 ordered. Then their support is non-existing and rude.
17 April 2018
Unprompted review
Reply from Riviera Coco
Trustpilot is investigating this review to confirm it's reflecting a genuine purchase.
This is pretty much scam company.
17 April 2018
Unprompted review
Reply from Riviera Coco
Trustpilot is investigating this review to confirm it's reflecting a genuine purchase.
Good Quality but poor delivery service
The swimsuits are of good quality and fit according to the measurement.It worth pays a little more price for a decent product.
Yet i'm not satisfied with tracking code updates. A wrong/missing code was given, i was not able to track the delivery process and it arrived at the door when there was no one home.
Also there is no free shipping options to Hong Kong even i purchased USD>100, how unfair i must pay express shipping and S.F. express requires extra fee for home delivery. Again without a correct tracking code, i won't be able to contact the local logistic company to change delivery at the store.
13 April 2018
Unprompted review
Reply from Riviera Coco
AWESOME, thank you for your honest feedback, Sylvia :)
By the way, we hope you received our Black Friday & Cyber Monday specials...
Check your inbox!
Enjoy Summer,
Talk soon,
Riviera Coco
Good Swimsuits
I really like the designs of the bikinis, the shipping was fast i was suprise.
12 April 2018
Unprompted review
Reply from Riviera Coco
AWESOME, thank you for your honest feedback, Emily :)
Have a great summer!
Talk soon,
Riviera Coco
Amazing experience
Amazing experience, the shipping time was so fast ( 2 weeks max) and the bikinis are so confy, 100% recommend.
9 April 2018
Unprompted review
Reply from Riviera Coco
AWESOME, thank you for your honest feedback, Emma :)
Have a great summer!
Talk soon,
Riviera Coco
No returns or refunds
I ordered 2 suits the end of February and they didn’t arrive until middle of March. One suit you could see through the material and the other on showed most of my rear end. I immediately responded to return them and don’t hear back for over 2 weeks and they are telling me I can’t return or get my money back. Worst service and I would not recommend buying from this company
7 April 2018
Unprompted review
Reply from Riviera Coco
Hi Monica, thanks for sharing feedback, it's important to improve service for all our fans out there.
We see that your address was inaccurate and hopefully Customer Care managed to change it on Feb 18 18:11.
Also, you decided to take regular shipping. Note that we deliver in 4-8 days with EXPRESS SHIPPING :)
As you can see in our reply on Tuesday 18:37, we always give several options to customers for returns and refunds. This is the store policy, as described in our Support & FAQ page.
https://rivieracoco.zendesk.com/hc/en-us
As we promised, we can offer you to order another size at a super discount rate, or alternatively to return goods for a refund.
Since you submitted your return request, we are providing you the Return Center address.
Please note that we can only refund goods upon receiving and inspecting them.
Talk soon!
Riviera Coco
Amazing Bikinis
Amazing Bikinis, I bought 2 bikinis they are beautiful and fit me well, the tracking system is lovely and the costumer service is very active!
2 April 2018
Unprompted review
Reply from Riviera Coco
AWESOME, thank you for your honest feedback, Kelly :)
Have a great summer!
Talk soon,
Riviera Coco
Disgusting customer care- it has taken…
Disgusting customer care- it has taken over 6 months to try to get a refund and now Paypal is involved. They gave me an address in Canada to return items which were "not collected" and were sent back to me. I then got a 2nd address to return to France. Still no refund. Do not touch this dodgy company
30 March 2018
Reply from Riviera Coco
Hi Penny, thank you for your feedback and improving the service for all our community out there.
We take it very seriously. Kindly provide your order number and contact details so we can confirm this review is genuine.
As you can see on our store, we guarantee quality and sizing so you are covered. We will sort this out :)
Talk soon!
Amazing Costumer Service And Bikinis
Amazing costumer service and bikinis, they help me to choose my right size bikini and i got ad 5 $Free coupon
26 March 2018
Unprompted review
Reply from Riviera Coco
AWESOME, thank you for your honest feedback, Sofia :)
Have a great summer!
Talk soon,
Riviera Coco
SCAM! BEWARE, DO NOT BUY FROM THIS COMPANY!
I purchased 2 suits and I received them 35 days after placing the order. The tops were huge and I went online to request a return which is the most ridiculous process I have ever seen. They require that you send them pictures of why you are returning. They will not allow you to exchange for a different size, but will give you a 50% off coupon to buy another size. Of course there is not a phone number to speak to a representative, but you are required to email. Every time I replied to the email regarding the return, I received this message: "Note that opening multiple tickets will slow down the resolution process." 3 tickets were opened during our conversations, shocker. It is hilarious that their website states that they have "easy returns" in actuality they have the most difficult return process. They clearly give you the run around, so the customer eventually gives up trying to receive a refund or exchange.
Reply:
1. My first review was not “late” it stated that it took over a month to receive the merchandise, 35 days.
2. I did request to return the product for a refund and I kept getting generic emails without instructions to ship back.
3. I did send pictures of the suits.
4. I did not change my reason to return, I was simply stating that the bottoms did not have liners b/c I read that I would get charged if I returned the bottoms without liners.
UPDATE:
I returned the suit back for a refund. The company received my suit on April 14th and I still have not heard from their Return Center although I have sent multiple emails.
21 March 2018
Unprompted review
Reply from Riviera Coco
Hi Julie thank you for sharing your story, we always love to hear feedback, specifically if it helps all our community getting better service.
Here are a couple elements that we need to mention for the sake of completeness:
1. On March 9 you initially left a 1 star review because your parcel was "late", after checking with carrier delivery time was within normal timeframe. It is important to note that you did not take EXPRESS Shipping at checkout. Most orders are received in 4 to 8 days with Express.
2. On March 21 (after receiving all products), you contacted Customer Care saying that the size guide was inaccurate. All our products have very accurate size guides, adjusted for every style. But mistakes can happens, and our store policies are here to protect you. We guarantee quality and sizing so you are covered. Our standard procedure is to ask for a photo evidence of the defect to avoid unnecessary post office costs. We typically reship items FOR FREE if there's any defect.
3. You did not provide any evidence that products were defective ... but we still offered you a 50% discount on the store to purchase another size, without having to return any of the products!
4. On March 26 you revised your initial statement and declared to Customer Care that in fact the rationale for your claim was absent liners. Again our agents were unable to confirm.
Note that we always offer you the option to return products for a refund, via a simple online procedure. As of today, there is not any return request associated with your email (jxxxxxxxx@gmail.com).
We always try to provide several options to our customers and limit costs associated with returns. For more information, you can access our Support & FAQ page 24/7 and easily initiate the return procedure directly online: https://rivieracoco.zendesk.com/hc/en-us
Let us know if you'd like to return your products for a refund and revise your review. We feel that we did not deserve that one!
Have a wonderful day
Riviera Coco
Nice experience
I always got a great attention, as well as my swimsuit and my free pareo. Thank you!
15 March 2018
Unprompted review
Reply from Riviera Coco
AWESOME, thank you for your honest feedback, Karla :)
Have a great summer!
Talk soon,
Riviera Coco
Worst experience ever
Ordered 3 b suits a month ago and never got tracking number. Tried to contact customer care for the entire week and nobody got back to me. My card has been charged. Awful awful service. I am wondering if it s a real company or just a scam. There is no way to contAct them. Please do not buy from Them.
13 March 2018
Unprompted review
Reply from Riviera Coco
Hi Maria! Thanks for your feedback.
We see that your order was successfully fulfilled and is on its way to you: 2018-03-09 11:08 Status: In Transit, here is your tracking number for your reference LS740276250CN.
Note that shipping confirmation email was sent to Mariacarmen (XXXX@gmail.com) on March 2 at 3:55am. Did you check that your email is correct... maybe this is the reason you did not get the updates :) Or maybe the updates ended up in your spam folder... always double check!
Remember that we always offer EXPRESS DELIVERY. Most orders are received in 4-8 days with the Express Service, so we recommend you take this next time ;)
Contacting Customer Care is easy: simply reply to your order confirmation email or via Messenger on our Facebook page. We work 9-5 ET Mon-Fri.
We're always happy to help so if you have any questions feel free to contact Customer Care.
Have a wonderful day
Riviera Coco
Love the bikini I bought
Love the bikini I bought. I received it fast and it fits perfect! Totally going to buy more!
3 March 2018
Unprompted review
Reply from Riviera Coco
We love you Samara thank you so much for your honest review!
Enjoy Summer :)
Customer Care
Riviera Coco
Nice Bikinis!
Nice Bikinis! I bought 2 bikinis, nice quality. I loved the tracking system works pretty well!
3 March 2018
Unprompted review
Reply from Riviera Coco
We love you Shanny thank you so much for your honest review!
Enjoy Summer :)
Customer Care
Riviera Coco
Amazing Swimsuits
Amazing Swimsuits! I bought 2 bikinis they fit me very well, i'm very happy thanks guys!
23 February 2018
Unprompted review
Reply from Riviera Coco
We love you Adelina thank you so much for your honest review!
Enjoy Summer :)
Customer Care
Riviera Coco
I love this page
I love this page, the items that i bought are amazing and has the best quality ever, the only inconvenience that I see, is that sometimes they have a delay in the delivery.
I highly recommended!!
22 February 2018
Unprompted review
Reply from Riviera Coco
We love you Catterina thank you so much for your honest review!
Enjoy Summer :)
Customer Care
Riviera Coco
very good
It took a very long time to receive my order but the merchandise was of great quality and it was exactly what I ordered
9 February 2018
Unprompted review
Reply from Riviera Coco
We love you Chris thank you so much for your honest review!
Enjoy Summer :)
Customer Care
Riviera Coco
Reply from Riviera Coco
We love you Marie thank you so much for your honest review!
Enjoy Summer :)
Customer Care
Riviera Coco
Fast shipping and Prompt Reply
I love how Cocoriviera team replied to my message straight away and answer my query. My first order came on time and I love all of the swimsuit I ordered. It fit me well and great quality.
I recently ordered four more swimsuits and I can't wait to receive them. I would definitely order more in the future 😊
16 January 2018
Unprompted review
Reply from Riviera Coco
We love you Maila thank you so much for your honest review!
Enjoy Summer :)
Customer Care
Riviera Coco
Great service
I really love my Malibu bikini so much, I just ordered a new bikini :)
When I contacted the customer support concerning the delivery, I got a really fast reply, which was really assuring. Thank you so much!
Greetings from Belgium :)
Sofie
10 January 2018
Unprompted review
Reply from Riviera Coco
We love you Sofie thank you so much for your honest review!
Have a beautiful spring :)
Customer Care
Riviera Coco
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