Riverside Insurance Agency Malta Limited Reviews 341

Easy registration and competitive price. Several years a loyal client of their reputable UK sibling, I don't think of going anywhere else.

An obstructive, inefficient and untrustworthy company. The kind of company that gets insurance companies a bad name. As per other reviews - use of unreasonable requests for additional information/documents that are not available and use this as a means to not reviewing legitimate claims. My best advice is to not use this company and to progress to Independent Dispute Resolution / Civil claim to progress any loss/claim.

Easy to use website. Great prices too

Slick and easy renewal process.

I made a so called -full coverage‘ insurance for a rent-a-car in Australia. I only later found out, that this so called full coverage insurance does not cover any possible damage of a third party. Every other full coverage insurance I made before always also covered third party damage. As result I needed to make a second full coverage insurance.

Excellen: everything worked well

It has been very easy the renewal process of my policy. All worked perfectly.

I have been trying to get my claim from riverside processed for over 14 months, at every opportunity they will deny whatever proof you send them and insist that they just need one more thing and then they can finally process the payment.

I have engaged with a solicitor to finally get my money back. Avoid as they are incompetent at best and predatory at worst.

Edit: you can clearly see from the below reply that this company will glady twist details of your claim situation to minimize their liability. Not to mention disclosing private data from your claim in a public forum, a breach of GDPR.

Also note how they only reply to negative reviews.

I made 2 claims with Questor / Riverside Malta in the past, and both times it happened without problems.

As I use rental cars frequently, the Riverside excess insurance policy saves me a lot of money by not having to take out extra insurance with each car rental. There is an easy to use platform for making claims, and a simple policy renewal process.

We travel a lot and need to hire cars often. This is a great solution

Relatively easy to purchase car hire excess insurance. I had a minor problem filling in the form which was mildly annoying but generally good.

Great renewal price.

Good product and straight forward to renew policy

So easy to manipulate and book and very good price. Highly recommended.Will most certianly use again as I have for a number of years.

I don't want your company to keep bothering me with emails. I DID NOT GIVE YOU PERMISSION TO USE MY DATA OTHER THAN TO BOOK A RENTAL CAR.

Really it's just that everything goes so smoothly.

I rang weeks before the policy renewal to update my card. The details of my new card were taken. However later I received an email saying the policy would expire the following day. I had to ring to get my card changed. Why did my new card details not be input into your system the first time?