River Aesthetics Reviews 412

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

The Morpheus 8 micro needling was a complete waste of £2,100 Dr Woodward gave me the wrong advice The treatment did absolutely nothing to lift my jowls or tighten my neck I complained to the cl... See more

Rated 1 out of 5 stars

I have now , as a new customer, had several aesthetic procedures with Dr Charlotte , and found the experience to be very positive. Dr Charlotte is a very professional practitioner who listened to what... See more

Company replied

Rated 3 out of 5 stars

I went to the Bournemouth River Aesthetics in June 2021 and feel like I’ve basically been conned out of over 1.2k for coolsculpting , the staff were lovely don’t get me wrong and I know they have a ta... See more

Company replied

Rated 1 out of 5 stars

In response to your reply to my original review below I do not have a trust pilot account so I wrote the review on my partners account. I therefore confirm that I was indeed a patient of yours and the... See more

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Company details

  1. Plastic Surgery Clinic

About River Aesthetics

Information provided by various external sources

River Aesthetics is Led by Dr Victoria Manning & Dr Charlotte Woodward who are qualified, experienced medical aesthetic doctors and Global trainers for thread-lifting and vaginal rejuvenation techniques.

The River Aesthetics Team is Here For You - Covid-19 Update 06/07

River Aesthetics is always fully committed to protecting the health and well-being of all patients and staff. All 3 clinics are open and are following the latest government regulations and recommendations to help safeguard against COVID 19.

If you have any concerns about attending please do contact our front of house team to who will be more than happy to talk you through our Covid 19 protocol for patients attending clinic (01202 0240060.

Finally, in line with the current situation, we’d like to take this opportunity to reinforce the message to stay indoors, and to stay safe. If you experience any of the following symptoms, please contact NHS 111 online as soon as possible:

  • High Temperature
  • New and Continuous Cough
  • Sore Throat
  • Difficulty Breathing

  • Contact info

    2.1

    Poor

    TrustScore 2 out of 5

    412 reviews

    5-star
    4-star
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    1-star

    Hasn’t replied to negative reviews

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    Rated 5 out of 5 stars

    I would just like to say a big thank…

    I would just like to say a big thank you to the wonderful Dr Victoria from River Aesthetics, for once again making me feel fantastic, I have just recently been to Harley Street, and had cheeks and jowl dermal fillers, Victoria is a Miracle worker and I wouldn’t go to anyone else, she just makes you look so natural, she is very professional, and is a warm and lovely person, the best.Thank you. Janet

    4 September 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Hello Janet,

    Thank you so much for your lovely words for Dr Victoria and all the team, it is greatly appreciated x

    Rated 5 out of 5 stars

    Very happy with my treatment

    Very happy with my treatment and the results. I totally trust the doctors at River Aesthetics. They are up to date with the latest products and techniques and do an excellent job at delivering them. I would
    definitely recommend them to any of my friends.
    I also really like how polite everyone is and how well looked after I am with regards to refreshments, it’s a really nice touch.

    4 September 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Hello Sarah,

    Thank you so much for your fabulous review, we're really pleased that you have been happy with everything so far! x

    Rated 5 out of 5 stars

    Professional & friendly from the moment…

    Professional & friendly from the moment I made the initial call to make a consultation / appointment.
    The treatments I was interested in were fully described & explained. My consultant, who was an ex GP ( which gave me increased confidence) suggested I do some of my own reading & then make a fully informed decision. I really liked this approach, as I didn’t feel pressurised at all, or at any point feel I was being sold to.
    After the treatment, which went extremely smoothly , you’re then booked back in for a follow up appointment to make sure all is fine & you’re happy with the procedure.
    I would absolutely have no hesitation in recommending River Aesthetics to others

    4 September 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you so much Martin for your really lovely review. We're so pleased you've had such a wonderful experience with us so far and hope that this can long continue! x

    Rated 5 out of 5 stars

    Hydra Facial

    I had the hydra facial treatment for the first time with Jessica and I really enjoyed the treatment and experience. I’ve had problems with my skin since I can remember (acne prone/texture issues etc) and this was the first treatment I’ve had where my skin felt so clean and refreshed and continued days after the treatment showing that this isn’t just a quick fix! Really professional and friendly staff and I’ll be visiting again, thank you!

    30 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you so much Jessica for your kind review, it's really appreciated and we're so pleased to have been able to help with your skin concerns! x

    Rated 5 out of 5 stars

    Excellent

    Excellent service, friendly, spotless and professional

    28 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you so much Gemma for your lovely review. x

    Rated 5 out of 5 stars

    Can never thank you enough **************************** all the stars :)

    I came in on 19.08.2019 and had face threading done with Dr Victoria Munning MD , leaving this review is just not enough to what this lady has done for me.
    Victoria made me feel so at ease all the way through my procedure and your worth more than 5 * thank you so much and will recommend you to all my friends that want to feel good about them self

    20 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Good Afternoon Carol,

    We are so pleased you are enjoying your journey with us,
    It's always a pleasure for Victoria to see you and she will be so delighted to read this review.

    We are looking forward to seeing you soon.

    Take care.

    Team River x

    Rated 5 out of 5 stars

    Friendly, professional and trustworthy

    I have never been happier with my skin than I am now. I know that everytime I go to the clinic I will be met with friendly yet professional advice. I always recommend the clinic and I will definitely be back for more treatment. Thank you

    17 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Hello Micheala,

    Thank you so much for your review.

    It is always a pleasure to see you and we agree your skin is fabulous!

    We are looking forward to your return as always,

    Team River x

    Rated 5 out of 5 stars

    Very good quality of service and very…

    Very good quality of service and very friendly

    8 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Good Morning Nicola,

    Thank you!

    It is always a pleasure having you in the clinic, We look forward to your return.

    Best Wishes

    River Team x

    Rated 5 out of 5 stars

    A great experience

    A great experience. Dr Manning is amazing and delivered the results she promised. I wouldn’t hesitate in recommending her.

    8 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Good Morning,

    Dr Victoria will be delighted to see this review, Thank you.

    Kind regards

    River Team x

    Rated 5 out of 5 stars

    Consultation with Dr Woodward :)

    I went to visit Dr Woodward for a consultation today feeling nervous and a little sensitive but can honestly say I came out feeling so happy! Dr Woodward is so professional but also really lovely and personable and I felt better straight away. We talked about the treatments I am interested in having and came up with a treatment plan I am very excited to start! I have never had any kind of aesthetic treatment before but I trust Dr Charlotte 100% and am really looking forward to the results :)

    7 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Good Morning Sophie,

    Thank you for your feedback, we really enjoyed having you in the clinic!

    Very excited to begin your journey with us and we are looking forward to your return.

    See you soon,

    River Team! x

    Rated 5 out of 5 stars

    I was made to feel relaxed and listened…

    I was made to feel relaxed and listened too. Friendly and welcoming.

    3 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you for taking the time to leave a review Debora,

    We are looking forward to seeing you on your next appointment as always..
    River Team x

    Rated 5 out of 5 stars

    Excellent place

    Great team, most efficient, friendly and professional. Most importantly the results are great.

    1 August 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you for your feedback we are delighted to hear you are enjoying your journey with us!

    Kind Regards

    River Aesthetics team

    Rated 4 out of 5 stars

    Good service

    The staff was so friendly, and provided good service :)

    30 July 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you Sherry!

    Was a pleasure meeting you and we look forward to your return.

    Kind Regards

    River team

    Rated 1 out of 5 stars

    So disappointed ...

    So disappointed to find, after calling to make an appointment for a consultation regarding thread lifts, that there is a charge of £50 to discuss options which is non refundable if you decide that treatment is not for you.

    In addition the person on the phone making the appointments was so unfriendly. Such a shame, I was very interested in having thread lift but if I’m paying £2,500 I would rather meet and talk through the procedure first.

    26 July 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Hello Tara,

    Thank you for taking your time to leave a review, we really appreciate feedback of all types so that we can reflect and learn from it. We are incredibly sorry to see that your experience so far has been an unhappy one and hope to rectify this.

    We do have a deposit policy in place for all bookings. Deposits are taken to secure your ongoing appointments as is standard practice in many clinics. This deposit is then refunded to patients at their final appointment, when there are no other bookings made, or following their consultation if they are unsuitable for treatment.

    Before any treatment begins, a consultation to discuss the procedure would take place. We try to offer more than just a quick discussion at your consultation, patients instead get a dedicated 30 minute appointment with the doctor, the chance to talk regarding any concerns and clear recommendations on treatment and product options that we can offer or recommend. This consultation comes at no additional cost when patients proceed with treatment. In circumstances where a patient attends for a consultation with one of our doctors and then decides not to proceed with any treatment when they are suitable, the consultation appointment becomes a charged consultation and we do ask to retain your deposit. This decision has been made to cover the time taken from Dr Manning and Dr Woodward's diaries. We do appreciate your feedback and understand your frustrations surrounding this. However, this is our policy at present and I hope that you can understand that we have made this to enable us to continue to provide a dedicated and personalised service for all patients.

    In reference to the person on the phone you spoke with, please be assured this is not how we ask those representing us to come across and we are looking in to this to ensure it is handled.

    If you would like to discuss this further or if there is anything else that I can assist with, please contact me on 07903622488 or via email at reception@riveraesthetics.com

    Rated 5 out of 5 stars

    Very helpful and friendly

    Very helpful and friendly. Offered great advice and a no pressure consultation.

    18 July 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you Jessica!

    You are a pleasure to have in clinic, we look forward to your return.

    River team

    Rated 5 out of 5 stars

    So glad I found River Aesthetics

    So glad I found River Aesthetics. Everyone is so professional and friendly. Dr Manning is exceptional and highly recommended, I have had severel treatments and I am more than delighted with the results. I don't think you could be in better hands.
    AS

    18 July 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Good Morning,

    Thank you so much for your lovely feedback we are so pleased that you feel this way Dr Victoria will be delighted to hear this positive feedback.

    Kind regards

    River Aesthetics team

    Rated 5 out of 5 stars

    Friendly but professional

    Friendly but professional. Very pleased with my results... Can't wait to have my follow up appointment in September.

    11 July 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Good Afternoon Helen,

    Thank you for your review.

    We are very happy to hear you are pleased with your results, we are really looking forward to seeing you again in September!

    Rated 4 out of 5 stars

    Couldn't be happier with the results!!

    I was delighted with the results and level of patient care carried out by Dr V Manning. The only negative issue I had with my customer journey was that I needed to ask for the consultancy fee to be removed from the treatment cost as advertised as River Aesthetics seemed keen to hold this back until my follow up appointment had been completed. They did however agree to offset this after a quick chat and also gave me a further discount as it was my birthday. So all in all I would absolutley recommend River Aesthetics and will be using them as my go to treatment clinic moving forward.

    10 July 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Good Afternoon Adam,

    Thank you for your review, we are delighted to hear how happy you are with the results. We always welcome feedback.

    We understand that the wording on the website isn't clear and we have asked our Marketing Manager to update to make it more transparent to our patients.

    We apologise for this and hope you were happy with the outcome on the time, we look forward to seeing you again.

    Kind regards

    Rated 5 out of 5 stars

    This visit was for a check up,

    This visit was for a check up, on the fab treatment by the lovely Vicky. What this lady doesn’t know about the correct treatment and desired look, Just is beyond words. She’s absolutely the best at what she does, and is Always very caring and wants 100 %, of the best treatment and ways to achieve that. Totally trusting, and such a lovely gorgeous lady..

    8 July 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you so much Deb,
    Victoria will be so pleased with your kind words!
    We are looking forward to seeing you soon and continuing to give you the best experiences with Dr Victoria.

    Rated 5 out of 5 stars

    Couldn't recommend the team at River…

    Couldn't recommend the team at River Aesthetics more. Everyone is incredible welcoming, friendly and professional. The treatment I have received has been excellently administered from start to finish.

    8 July 2019
    Unprompted review
    River Aesthetics logo

    Reply from River Aesthetics

    Thank you for your feedback Lauren we are delighted to hear you are enjoying your journey with us! We look forward to seeing you soon.

    Kind Regards

    River Aesthetics team

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