The personal experience offered by Jake and the team and Rival Strength was fantastic. They were incredibly helpful and very attentive when I was looking at kitting out a home gym. We visited their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So this was excellent from start to finish. The team were so helpful in answering any questions beforehand. Purchased the freestanding cable machine 105kg. Love the machine it’s really really helped w... See more
I've been really impressed and pleased by Rival Strength. I ordered some flooring for my garage gym and what I've received (20mm flooring) is just of a superb standard and fantastic value for money.... See more
Rival has been fantastic, the advice, the purchase, the delivery and obviously the equipment… all excellent. Even when I messed up and didn’t order quite enough flooring, Sam was able to find me some... See more
Company replied
Company details
Written by the company
Rival Strength is a gym and fitness equipment retailer based in Billingshurst, West Sussex.
Contact info
Daux Road, RH14 9SJ, Billingshurst, United Kingdom
- 07484 634921
- sales@rivalstrength.co.uk
- rivalstrength.co.uk
4.7
Excellent
652 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reputable and responsive company with high quality cost effective home gym products
Rapid delivery & good quality. The half rack is excellent and the bar storage is a great addition!
20 February 2025
Product was good but order was messed…
Product was good but order was messed and u had to chase to get the rest of my order delivered.
20 February 2025
Reply from Rival Strength
Hi Jason,
Thank you for taking the time to leave a review for us! I am glad you were pleased with the resistance bands! I do admit, an error was made sending 1x instead of the 2x ordered. This was human error on our part, but we did quickly rectify with the other band shipped on a priority delivery service. Thank you again for your order and i do apologise we had that issue in the first place, we are usually on it with that sort of thing! Hopefully we have the opportunity to provide a 5-star experience on a future order for you :)
Thanks again,
Sam.
Very professional Company, great experience!
Excellent company, very professional and great customer service, ordered a bundle Hex weight
Set, Great product and very efficient delivery! Thanks guys
1 March 2025
Unprompted review
6ft international bar and bumper plates
Got Olympic bar and bumper plates to go with the rack I bought a year ago been using standard bar, great upgrade well worth it and excellent quality emailed first to see if in stock instant reply received in a few days both purchases have been stress free great company thanks Pete.
14 February 2025
Great service and product
It was easy to order. The bar arrived very well packaged and on time. I would happily use them again in the future.
14 February 2025
Reply from Rival Strength
Thank you for taking the time to leave this review! I am glad you are happy with the ordering and delivery process as well as the product itself!
If we can help at all in the future just reach out.
Kind regards,
Sam
Delivered on time
Delivered on time. Order filled accurately and well packaged. Products as described on the website
12 February 2025
Reply from Rival Strength
Thank you for taking the time to leave this excellent review! I am glad you are happy with your purchase.
Thanks,
Sam
Fantastic service
Ordered dumbbells to make up a gap in my rack.
Bought ex display ones at a fantastic price. SUPER fast delivery was impressed
6 February 2025
Where to start?
Honestly,
Don’t know where to start. Customer service is beyond amazing. Couldn’t recommend this company enough, and more specifically Jake for dealing with my multiple orders coming to the Scottish highlands. If you want good quality, amazing customer service and fast shipping, I would recommend anywhere else.
14 February 2025
Unprompted review
Good product at a competitive price.
Good product at a competitive price.
Recommended, Delivered on time.
28 January 2025
Second to none customer service
Happy with the product but missing two of the caribenas which I believe could’ve been lost in transit as the packaging was delivered damp with holes.
This was rectified immediately and x2 caribenas were sent out the next day.
Again, great products and even better customer service! 10*/10* ☺️
28 January 2025
Reply from Rival Strength
Hi Ronnie,
I do apologise 2x carabiners were missing from your cable attachment set! It does sound like these have fallen out during transit. I have just sent an email across to you, and we have 2x carabiners already on the way to you :)
I look forward to hearing back.
Kind regards,
Sam
Arrived quick and in great state.
27 January 2025
Reply from Rival Strength
Hello! Thank you for leaving us a great review, i am glad you are pleased with the products and delivery! We do try our best :)
Kind regards,
Sam
Reply from Rival Strength
Hi Richard,
Im glad you are enjoying your straight curl bar! It is a great accessory. I look forward to helping again in the future. Lots of new cable attachment due in the range soon!
Kind regards,
Sam
Reply from Rival Strength
Hi Henry,
Thank you for taking the time to leave your review! We have since been in touch and got this sorted, with the assembly instructions sent across! I do apologise they were missing in the first place. Thanks again.
Kind regards,
Sam
Adjustable cable system
Brought the adjustable cable system. Good quality, fair price, excellent delivery and service (had to ring for missing instructions but these were e-mailed immediately). Only one observation is that the Rawl plugs are 14*57mm but 100mm coach bolts supplied. Easily rectified.
31 January 2025
Unprompted review
Good company
Good company, really helpful and knowledgeable. The racks are good quality for the Price.
25 January 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.