Rise Internet Reviews 

First the install was crappy on roof and had cords ran across it and did not explain his plan and location before drilling in my roof. He left coaxial cable draped low and right above ground exposed and hooked to my mesh on fence to hold coaxial he installed. Tapped in to my prewired accesses for future camera system and future outdoor tv connections. Looked like a 5th grader came up with the plan. The location of modem in my basement was horrible also he grabbed our extension cords and connected them for part of his install. So I dealt with it and continued service thinking maybe it's just an instance. I got Rise as a secondary service because I was new to the rural area and thought I may need it but never needed to use it so I can't attest to if it was reliable. Could never access online to pay bills and so disconnecting service was inevitable. Uninstall was set for today but to remove their equipment-access to property needs an escort. I have a closed gate for security purposes and pets. A sign that clearly says no trespassing and technician helps himself to entering property comes in climbs up on roof without talking to anyone at home. I had to send my neighbor over as security system showed an intruder. So I sent my neighbor to address the installer and tell him his access to my property and getting up on my roof without any communications to anyone at property was not ok. He says Our policy says I can come in and do this without your permission to retrieve our property. And I said my private property sign and gate tells you that you can't just access my property as you just did and climb up on my house (property) without being escorted. Called customers service and their customer service alongside manager has just as bad attitude and no service. Very low budget and all he could do is make condensending comments about everything i said or my complaints. Showed no concern or intent of my complaint about his technician forcing himself on my property and climbing up on my roof as he did without ringing door bell or talking to anyone. Because of the crappy install I surely wanted to be present so that i am comfortable with how you leave things as now there are huge holes that were left in roof from his removal of equipment with no care and regard to someone elses property. Same installer as guy removing equipment.
The condenscending tone they say " I am
sorry you feel this way' manager Provided me an email address to send a complaint. Tells me i could spend my time writing the email complaint rather than being on phone with him. As he was not going to help and that this issue is above his pay grade he says. No real action as to what his role was and useless to addressing my concerns. I do not recommend this company.

The installation technician was great. He was knowledgeable and efficient. I felt like he wanted to make my experience excellent.

Courteous people

Great technician.On time and fast service.would definitely refer others to this company.

I'm really happy with them

Very fast and great customer service, thank you so much!

The technician was very friendly,professional and very knowledgeable!

I have my Internet back on after transferring my service in my new home!!!!

Great customer service from start to finish. Our internet speed is faster than we expected and so far so good.

Every thing is great except they left the cable from the house to the dish exposed.

The tech explained everything he was doin

Easy and friendly and professional

Having great internet service I got multiple reminders for my appointment which was very helpful the technician gave me a call when he arrived so I could have someone come let him in while I was at work it was very helpful and appreciated

Quick and easy. Didn't check signal throughout the house but I have extra devices to boost signal through the house myself.

On time, quick service

My installation went great! My first call to request service was very informative.

He came. He installed. He left. It works great!

The quality of customer services is what makes or breaks company and mine was amazing! Thank you so much for not only getting the broadband set up but also helping with making sure everything inside the house was set up correctly.