Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
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Jameel-ahmed was amazing
Jameel-ahmed was amazing! Sorted out my query and was very supportive throughout the call. Very friendly and quality customer support offered by him.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Sheryar,
Thank you for your fantastic review. We are delighted to hear Jameel Ahmed provided such friendly, supportive and high-quality customer service while resolving your query. We'll be sure to pass your wonderful feedback on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I've been with Rise Broadband for 4…
I've been with Rise Broadband for 4 months now, and I honestly couldn't be happier with their service. I've had absolutely no issues with my broadband ,everything has worked perfectly from day one.
A special thank you to Tony, who was incredibly friendly, patient, and explained everything clearly. He made the whole process easy and stress-free.
Whenever I've needed to contact the company, they've answered the phone quickly and have always been helpful. I highly recommend Rise Broadband to anyone looking for reliable internet and excellent customer service!
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Barbara,
Thank you for your wonderful review. We are delighted to hear you've enjoyed reliable broadband service and that Tony made the whole process easy by being friendly, patient and explaining everything clearly. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Jez,
Thank you for your fantastic review. We are delighted to hear you received such helpful and knowledgeable service. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Really helpful and easy to understand…
Really helpful and easy to understand fast reply and ready to help really appreciate the guy that helped me set up everything
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Oussama,
Thank you for your wonderful review. We are delighted to hear our advisor made everything easy to understand, responded quickly and helped you get everything set up. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had a really positive experience with…
I had a really positive experience with the support I received. Everything was explained clearly, all my issues were resolved, and my internet connection is working normally again. Thank you for the excellent service, phozisa!
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Josekutty,
Thank you for your fantastic review. We are delighted to hear Phozisa explained everything clearly, resolved your issues and got your internet connection working again. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Enquiry
Excellent service and understanding of my issue. Very helpful with explanations of what will be happening. Thank you very much.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Chris,
Thank you for your review. We are delighted to hear you received excellent service, clear explanations and support with your enquiry. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Bernie was helpful gave me all I needed…
Bernie was helpful gave me all I needed to know and guided me through the process making the decision easier.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Lindsay,
Thank you for your fantastic review. We are delighted to hear Bernie guided you through the process, answered your questions and made your decision easier. We'll be sure to pass your kind comments on to them. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise Fibre install
The guys turned up on time to do the install everything went smoothly and without issue they were polite and courteous also cleaned everything up and made sure everything was functioning correctly before they left. Also not long after the guys left for their next job someone else came to check I was happy with the installation and checked that the guys tidied up afterwards. I would highly recommend these guys to anyone thanks.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Frank,
Thank you for your wonderful review. We are delighted to hear your installation was completed on time, everything was left clean and tidy, and our team ensured everything was working perfectly before leaving. It's also great to know the follow-up call gave you extra reassurance. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Adnan was quick with a solution to my…
Adnan was quick with a solution to my problem, and we also very polite
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Heath,
Thank you for your review. We are delighted to hear Adnan resolved your issue quickly while providing such polite service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Spoke with Callum who was fast and…
Spoke with Callum who was fast and efficient and explained what was what. Very pleased with the customer service
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Stephen,
Thank you for your fantastic review. We are delighted to hear Callum provided fast, efficient service and explained everything clearly. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
My 3rd customer experience,was a…
My 3rd customer experience,was a special 1 , got to hand it to jameel-ahmed , great guy, resolved my query in minutes. Then started an convo on life. How often do u stay on a call and chat to stranger and.immiediatly click like bros. So rise fibre for the win.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mr Clarke,
Thank you for your fantastic review. We are delighted to hear Jameel Ahmed resolved your query so quickly and made your experience such an enjoyable one. We'll be sure to pass your wonderful feedback on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Tasleen of RISE FIBRE is the best…
Tasleen of RISE FIBRE is the best human being I have spoken to on customer service after very long time.
She’s keen to listen and offer support. I’m thankful we still have kind people remaining with a drive to offer good services. I hope RISE FIBRE will be available in my area soon to connect .
Thanks 🙏
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mrs Mbugua,
Thank you for your wonderful review. We are delighted to hear Tasleen took the time to listen, offer support and provide such outstanding customer service. We hope Rise Fibre will be available in your area soon. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had some problems with Rise fibre re…
I had some problems with Rise fibre re my account. They were trying to debit my former bank account when I had already told them three times of my change of bankers which led me to moving my broadband to BT EE as Rise fibre had cut off my broadband. I spoke to Lawrence this morning at Rise fibre who sorted everything out for me. He is a good team member. Mike Sugden
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mike,
Thank you for your review. We are pleased to hear Lawrence was able to resolve the issues with your account and provide the support you needed. We're sorry to learn about the difficulties you experienced with your payment details and the frustration this caused. We'll be sure to pass your kind comments on to Lawrence. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise Fibre
Spoken to Mike Harrison from Rise Fibre What an amazing experiance told Move into new house and needed me internet set up it was fast done Engineer booked Great customer service thank you mike
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Mike made arranging your broadband for your new home quick and straightforward while providing great customer service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick call to check my account summary
Quick call to check my account summary, connected immediately to an advisor who explained everything to me. All very quick and simple
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Laura,
Thank you for your wonderful review. We are delighted to hear your call was answered quickly and that our advisor explained everything clearly, making the whole process simple and straightforward. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Alawani,
Thank you for your review. We are delighted to hear you received good service from our team. We really appreciate you taking the time to share your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Had a great experience
Had a great experience. Theo could not have been more helpful. 11 out of 10
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Hammy,
Thank you for your fantastic review. We are delighted to hear Theo provided such exceptional service and was so helpful throughout. We'll be sure to pass your wonderful feedback on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Outstanding Supplier
I have been with Rise Fibre for over a year now. They are a terrific supplier with great offers and outstanding customer service.
I would particularly like to give a big thank you to two of their representatives, Kane and Mogamat, who were both extremely courteous and very helpful.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mrs Guerrero,
Thank you for your wonderful review. We are delighted to hear you've enjoyed such a positive experience with Rise Fibre and that Kane and Mogamat provided such courteous and helpful service. We'll be sure to pass your kind comments on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
It was great to get a call from Mike…
It was great to get a call from Mike who answered my questions on switching to Rise, and made the process super easy (far better than clicking a bunch of stuff on a website).
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your fantastic review. We are delighted to hear Mike answered all of your questions and made switching to Rise Fibre so easy. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Martin was a top guy straight to the…
Martin was a top guy straight to the point easy to speak to, issue resolved quickly cant ask for more cheers buddy
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi James,
Thank you for your wonderful review. We are delighted to hear Martin resolved your issue quickly and was so easy to speak to. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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