Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
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I’ve never in my life bare in mind I’ve…
I’ve never in my life bare in mind I’ve worked in a lot of different call centres regarding broadband, phone& tv and never ever have they took a payment 4 days after we’ve had the BB put in, I called tonight regarding this, who I spoke to I do not know as they didn’t say, she was rude didn’t want to listen then in the background people are shouting, I rang because our BB is now off (even though the bill has been paid!) the agent laughed at me made some weird comments, proceeded to tell me she can’t help I asked why she told me she was part of the technical team I then said how can’t you help me she then told me, we haven’t paid then oh yes it came through but it hasn’t completely come through it won’t hit our end till the 25 (out Broadband has been turned off also!!!)
She couldn’t give me a straight answer told me I need to speak to retentions I said alright… got through couple minutes later a guy answered the phone and said sorry we’re closed you’ll have to ring back tomorrow morning!!
The service was just all in all a disgrace
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Lauren,
We're very sorry to read about your experience. This isn't the level of service we aim to provide, and we appreciate how frustrating it must have been to have your broadband unavailable despite making payment. We're also concerned by the comments you've made regarding the service you received from our advisors, as this isn't the standard we expect.
We'd like to investigate this further. Please reply to the Trustpilot follow-up email with your account details, and we'll personally review what happened, including your calls and the circumstances surrounding your service and payment, so we can address your concerns properly. If this issue is still ongoing, we'll do everything we can to help get it resolved.
Great customer service resolved my issue in minuets
Martin customer service technical the chap i spoke with was very knowledgeable and resolved my issue straight away great that I was actually speaking with someone in England no bots or ia a proper person who was very friendly and resolved my issue in plain English i couldnt ask for more.so very pleased I changed from talk talk to Rise i will happily recommend Rise to all family and friends 10 stars
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Michael,
Thank you for your amazing review. We are delighted to hear Martin resolved your issue so quickly and provided such friendly, knowledgeable service. It's fantastic to know you're pleased you made the switch to Rise Fibre, and we really appreciate your recommendation. We'll be sure to pass your wonderful feedback on to Martin. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Setting up broadband services with Rise…
Setting up broadband services with Rise via Bernie O'Dowd was super easy and straightforward. My situation is a bit complicated as I was looking to setup broadband for an apartment that I don't currently live at (moving in September), as a US national who does not currently live in the US. Bernie was super helpful in helping me navigate the process without having a UK bank account or phone number just yet. I truly appreciate Bernie's support in making this one part of my move to the UK a breeze to check off. Thanks!
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Tanner,
Thank you for your fantastic review. We are delighted to hear Bernie made arranging your broadband from overseas so straightforward and helped make your move to the UK a little easier. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Hamid was very helpfull from Rise fibre
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Hamid was so helpful. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
New customer review
I received my new broadband equipment quicker than anticipated.
Rise messaged me with updates as needed.
The installation was quick and unobtrusive.
My transfer between companies was seamless.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Sarah,
Thank you for your fantastic review. We are delighted to hear your equipment arrived early, you were kept updated throughout, and your installation and switch to Rise Fibre went so smoothly. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reas was very helpful today
Reasonable was very helpful today, thank you
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Peter,
Thank you for your wonderful review. We are delighted to hear Riyaaz was so helpful and provided the support you needed. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Ian,
Thank you for your fantastic review. We are delighted to hear you're enjoying our friendly service and affordable pricing. We really appreciate your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
A simple install. Who knew
I have had issues with broadband companies in the past and expected this time to be no different. I was very wrong. Equipment arrived Tuesday and it went active this morning after a 2min installation by myself (not technically savvy in anyway). Tuesday was the activation date but its running from today which is even better. Can't fault them so far.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Louise,
Thank you for your wonderful review. We are delighted to hear your installation was so simple and that your service went live smoothly. It's great to know we exceeded your expectations. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Phozisa saved the day
I was on the phone call for 45 minutes passed to several different people to change a date for my contract to be changed none of the call handlers knew how to change a date until I was put through to Phozisa and she was very changed the date and allocated me with a slot for the engineer to come out until I spoke Phozisa the score would have been 1 star
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Lisa,
Thank you for your review. We are sorry to hear it took so long to get your request resolved, but we're delighted Phozisa was able to step in, arrange your engineer appointment and turn your experience around. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Have cancelled my contract even before…
Have cancelled my contract even before it started and still got email that the equipment has been despatched; why I give them a 4star. Customer service Olu was spot on rectify it and cracked on. Hmmm. maybe a 5star. Now a 5star
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for updating your review. We're delighted to hear Olu was able to resolve everything for you and turn your experience around. We'll be sure to pass your kind comments on to him, and we really appreciate you changing your review to five stars. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lovely experience over the phone with…
Lovely experience over the phone with jameel professional and efficient would highly recommend
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Malysha,
Thank you for your wonderful review. We are delighted to hear Jameel provided such professional and efficient service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great customer service
Riyaaz, was very polite and helpful. He understood my situation and put me through to someone who could deal with my issue immediately.
Great customer service. Thank you to both guys who helped me. Apologies, I've forgotten the other guys name but both lads weregreat
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Christine,
Thank you for your fantastic review. We are delighted to hear Riyaaz listened to your situation and made sure you were connected with the right person straight away. We'll also pass your thanks on to the colleague who helped resolve your issue. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike Harrison, what a top bloke!
I was looking on the Rise website and was u sure of some things so was going to leave it for another day to sort. Mike Harrison called me, talked through everything and had my broadband installation booked in minutes. Incredibly helpful, works quick but is super thorough and has answers for every question. Top man!
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mason,
Thank you for your wonderful review. We are delighted to hear Mike Harrison answered all of your questions and made arranging your installation so quick and straightforward. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Brilliant service customer Jon he was…
Brilliant service customer Jon he was very helpful helped me changed billing date card details after he helped me get into my account lovely cheerful and very polite person to talk to thank you
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Kayleigh,
Thank you for your fantastic review. We are delighted to hear Jon was so cheerful, polite and helpful while updating your billing details and getting you back into your account. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise Fibre
I had called about a query regarding the billing of the WiFi and the woman (Sara) I was on call to was lovely, polite and understanding. She had answered the call quickly, was happy to help and was asking questions to double check everything too. Amazing customer service from Sara today!
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Chloe,
Thank you for your wonderful review. We are delighted to hear Sara provided such friendly, understanding and efficient service while helping with your billing query. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Danna,
Thank you for your fantastic review. We are delighted to hear Olu resolved your query so quickly. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mogamat Lodewyk at RiseFibre was very…
Mogamat Lodewyk at RiseFibre was very polite and spoke clearly. He sorted our password issue to join our internet network in no time. Thank you.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Avi,
Thank you for your wonderful review. We are delighted to hear Mogamat Lodewyk resolved your password issue so quickly while providing such polite and clear service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Jameel-ahmed was amazing
Jameel-ahmed was amazing! Sorted out my query and was very supportive throughout the call. Very friendly and quality customer support offered by him.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Sheryar,
Thank you for your fantastic review. We are delighted to hear Jameel Ahmed provided such friendly, supportive and high-quality customer service while resolving your query. We'll be sure to pass your wonderful feedback on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I've been with Rise Broadband for 4…
I've been with Rise Broadband for 4 months now, and I honestly couldn't be happier with their service. I've had absolutely no issues with my broadband ,everything has worked perfectly from day one.
A special thank you to Tony, who was incredibly friendly, patient, and explained everything clearly. He made the whole process easy and stress-free.
Whenever I've needed to contact the company, they've answered the phone quickly and have always been helpful. I highly recommend Rise Broadband to anyone looking for reliable internet and excellent customer service!
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Barbara,
Thank you for your wonderful review. We are delighted to hear you've enjoyed reliable broadband service and that Tony made the whole process easy by being friendly, patient and explaining everything clearly. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Jez,
Thank you for your fantastic review. We are delighted to hear you received such helpful and knowledgeable service. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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