Klar 😊 Hier eine lockerere, natürlich klingende Version: Everything went quickly and smoothly, from ordering to shipping, with great updates along the way. I love the quality of Rino & Pelle and j... See more
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Review summary
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I saw the coat in window in cologne city, unfortunately the shop did not have my size, the salesperson told me, that you have a Webshop. I immediately found my dream coat there and ordered it right aw... See more
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Absolutely delighted with the purchase, delivery was prompt and very efficient, I was kept up to date on its progress and arrived at the said date and time . Thank you.
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Perfect!! The only thing i would like to mention is that my package came destroyed and by luck the goods inside were not damaged!!! Please keep this in mind for future reference.
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Company details
About Rino & Pelle
Written by the company
Luxury is a feeling that should be attainable by anyone who allows themselves to have it.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
VISIT WEBSITE
ABOUT RINO & PELLE
Written by the company
- Beautifully at Ease
- At Rino & Pelle, luxury is not defined by exclusivity, but by the way it makes you feel. It lives in the softness of a favourite knit, the warmth of a coat that feels like home, and the quiet confidence that comes from feeling effortlessly put together.
Our loyalty program
Earn points with every purchase & Enjoy rewards.
Every purchase brings you closer to the next level and even greater discounts.
Contact info
Olivier van Noortweg 6, 5928 LX, Venlo, Netherlands
- +31(0)850643550
- customercare@rino-pelle.com
- rino-pelle.com
Autumn Winter Collection 2026
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really thrilled with my new Rino&Pelle…
Really thrilled with my new Rino&Pelle Teddy coat. The fit and length is perfect for me, 5ft.4ins, size 12 uk. I love the green shade and have no hesitation recommending this product.
29 December 2025
Reply from Rino & Pelle
Dear Una,
Thank you very much for your kind feedback. We are pleased to hear that the winter jacket met your expectations. We truly appreciate you taking the time to share your experience.
We wish you a lovely day
Kind regards,
Team Rino&Pelle
Great online store
Great online store, reliable sizes and pictures. Rapid delivery, good return policy and possibilities.
23 December 2025
Reply from Rino & Pelle
Dear Alex,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Great customer journey!
Good product, good price and a friendly to navigate website to buy.
Well packed and delivered, happy with the whole experience!
29 December 2025
Reply from Rino & Pelle
Dear,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Team Rino&Pelle
Amazing show and good quality
Amazing show and good quality! Like the fashion pieces and the great design!
Very fast shipping from Netherlands to Germany!
29 December 2025
Reply from Rino & Pelle
Dear Juli,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Team Rino&Pelle
Tariffs fees almost 80% of the item
I purchase my item a week ago, I paid for it $160 the price was reasonable plus $60 for shipping, which was very fast in two days the item was delivered. The surprise was the day of the delivery when the ups drive told me I have to pay $115 extra for the tariffs expense because the item was shipped from Europe. I'm so disappointed how can you charge almost 80% tariffs that's ridiculous and this is the last time I'm buying from that company why because they should be advertising at the checked out that they are going to charge you that amount so costumer can disaided if want's to buy form them, so be careful the costume which are buy from usa.
30 December 2025
Reply from Rino & Pelle
Dear Agata,
Thank you for sharing your experience. We understand how disappointing it must have been to be confronted with additional import charges upon delivery, and we’re sorry for the frustration this caused.
As your order was shipped from Europe to the United States, local customs duties, taxes, and import fees may apply. These charges are determined by the local authorities and the courier, not by us, and unfortunately are outside of our control. For customers outside the EU, including the USA, these additional costs are the responsibility of the recipient.
This information is stated on our website under Delivery times and costs for “Rest of the world,” where we note that customs duties, taxes, and other import fees may be charged upon delivery. We regret if this was overlooked during checkout and understand that this can come as an unpleasant surprise.
We truly appreciate your feedback, as it helps us review how clearly this information is communicated. Should you have any questions or wish to discuss this further, please feel free to contact our customer care team at customercare@rino-pelle.com.
Kind regards,
Team Rino&Pelle
great quality & style
29 December 2025
Reply from Rino & Pelle
Dear Carmen,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Team Rino&Pelle
Reply from Rino & Pelle
Dear Judith,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Team Rino
A mistake in my adress…
A mistake in my adress was immediately communicated. Still a verder quick delivery.
Both products were perfect.
22 December 2025
Reply from Rino & Pelle
Dear Jan,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Team Rino&Pelle
Quick freundlich nice product!
22 December 2025
Reply from Rino & Pelle
Liebe Alexandra,
vielen Dank, dass Sie uns 5 Sterne gegeben haben. Es freut uns sehr zu lesen, dass Sie mit Ihrem Kauf so zufrieden sind. Wir wünschen Ihnen viel Freude mit Ihrem neuen Rino&Pelle Artikel und einen schönen Tag!
Team Rino&Pelle
Reply from Rino & Pelle
Dear Britta,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Team Rino&Pelle
Reply from Rino & Pelle
Dear Kelly,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Team Rino&Pelle
I didn't get the item!
22 December 2025
Reply from Rino & Pelle
Dear Customer,
Thank you for contacting us.
According to your track & trace, your order will be delivered today. We hope you enjoy your order, and if you have any further questions, please feel free to contact us at customercare@rino-pelle.com.
With kind regards and best holiday wishes,
Team Rino & Pelle!
Its perfect
19 December 2025
Reply from Rino & Pelle
Dear Claudia,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a wonderful day!
Kind regards,
Team Rino & Pelle
A customer support that exist and also…
A customer support that exist and also replies in time on general and/or specific product questions - thats important and valuable.
18 December 2025
Reply from Rino & Pelle
Dear Susane,
Thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Wishing you a Happy New Year!
Team Rino&Pelle
Rino & Pelle 👍🏻
Great and very quick service.
Nice design and good price-performance ratio.
19 December 2025
Reply from Rino & Pelle
Dear Betty,
Thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop.
Wishing you a Happy New Year!
Team Rino&Pelle
Tariff / International trade costs
I was not made aware of a significant cost of tariff / trade law implications until after after the product had been purchased and shipped. This significantly impacted the value proposition of my purchase and I found it disingenuous and dishonest to not be told 100% of the costs up front.
18 December 2025
Reply from Rino & Pelle
Dear Customer,
Thank you for your message.
We are sorry to hear that there has been some confusion regarding the import costs of your order. Please feel free to contact us at customercare@rino-pelle.com, and we will be happy to provide you with further clarification. Our sincere apologies for any inconvenience caused.
We wish you a healthy and stylish 2026.
Kind regards,
Team Rino & Pelle
Reply from Rino & Pelle
Dear Katrin,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop.
We wish you a healthy and stylish 2026.
Team Rino&Pelle
I bought the sweater Romy in beige and…
I bought the sweater Romy in beige and have to tell you that I am not impressed with the quality, so I would like to return the sweater. After wearing it once, the sweater has lots of bobbles around the chest area and a strip that looks like a torn thread.
27 November 2025
Reply from Rino & Pelle
Dear customer,
Thank you for your message. We're sorry that the quality of the product isn't as expected. Our customer service will contact you to initiate the return process. For now, we wish you a wonderful day. Kind regards, the Rino & Pelle team
Reply from Rino & Pelle
Dear Ackermann,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a happy new year!
Kind regards,
Team Rino & Pelle
Reply from Rino & Pelle
Liebe Maria,
vielen Dank für Ihre 5-Sterne-Bewertung. Wir freuen uns sehr zu lesen, dass Sie mit Ihrem Einkauf so zufrieden sind.
Wir wünschen Ihnen viel Freude mit Ihrem neuen Rino & Pelle-Artikel und ein gesundes Jahr 2026.
Mit freundlichen Grüßen
Team Rino & Pelle
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