A very last minute order placed for items that were used as wedding favours and gifts for our wedding tombola (a celebration of all things North Yorkshire / County Durham). Everything turned up in per... See more
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We have just received our first doorstep delivery and say we are impressed is an understatement. All the products we purchased were so appealing, we can’t wait to try them. Mick was brilliant, he went... See more
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I joined Ringtone delivery service a month ago. I already knew about their long history and products, from a neighbour, so decided to give it a go. The delivery personnel are friendly, helpfu... See more
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Ordered some Christmas goodies and a hamper as a gift for a relative. Goodies delicious as ever. The hamper is fabulous, the box itself really elevates the gift. Far superior to other big brand ham... See more
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Company details
Written by the company
At Ringtons we sell the freshest tea and coffee as well as biscuits, sweets, cakes, gifts and homeware.
Contact info
Algernon Road, Byker, , NE6 2YN, Newcastle Upon Tyne, United Kingdom
- 0800 052 2440
- tea@ringtons.co.uk
- ringtons.co.uk
4.8
Excellent
22K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
free sample paid off
I was given some sample gold tea teabags at this years chatworths country show. It was a good move by Ringtons as we are now a regular customer and just wouldn't dream of buying anything else. we order online and delivery usually comes in around 3 days. really have renewed our love of tea and everybody that comes over comments on what a nice cuppa it is
5 February 2025
Unprompted review
Reply from Ringtons Ltd
This has made our day Mike! Thank you so much for taking the time to get in touch to leave us such a fabulous review 😊
Loved your Earl grey tea
Loved your Earl grey tea, will definitely being ordering again, also the ginger snaps were a lovely accompaniment
4 February 2025
Unprompted review
Reply from Ringtons Ltd
Thank you so much for your fantastic review Danny! Reading this has absolutely made our day 😊
Good delivery great tea BAGS 2 cups…
Good delivery great tea BAGS 2 cups from 1bag great GEORDIE TEA
15 January 2025
Reply from Ringtons Ltd
We could not be happier to read your review Mr Crowson - thank you so much for your kindness 😊
Reply from Ringtons Ltd
Thank you so much for your kind review Jeremy 😊
Bullying behaviour
Salesmen keep turning up every week saying we've made an order and therefore need to pay them but we've done no such thing! I was given a leaflet by a salesman and that was that. You can't bully your way into getting new customers, it's disgusting.
Edit: I don't want to call to complain as I'm worried it will cause further problems as they know where I live and might know who's complaining. They've started coming twice a week now, it's horrible.
3 February 2025
Unprompted review
Reply from Ringtons Ltd
This is extremely concerning to hear Christopher and we would like to investigate this further - please can you contact our Customer Care team on 0800 052 2440 - lines are open Monday to Friday 08:30 - 17:00.
a first class product
17 January 2025
Reply from Ringtons Ltd
Thank you so much Alan for taking the time to leave us such a great review 😊
I've been a Ringtons customer for many…
I've been a Ringtons customer for many years because their products are second to none. I've recently started to order my items from them directly online, which is more convenient for me rather than the door-to-door service. The items are sent out promptly and arrive on time. I can't praise them highly enough.
16 January 2025
Reply from Ringtons Ltd
This has made our day! Thank you so much for taking the time to get in touch to leave us such a fabulous review 😊
Arrived promptly very friendly and…
Arrived promptly very friendly and polite couldn’t help more
16 January 2025
Reply from Ringtons Ltd
We could not be happier to read your review Geraldine - thank you so much for your kindness 😊
Gingersnap tea is amazing
14 January 2025
Reply from Ringtons Ltd
We love this! Thank you so much Ashley 😍
Swift delivery
Swift delivery. Recipients very pleased with the contents of the hamper. Good value. Thank you!
16 January 2025
Reply from Ringtons Ltd
We're so pleased to hear your gift was well received - thank you so much for the fab review 😊
We ordered a biscuit bundle box for…
We ordered a biscuit bundle box for Xmas the best thing is you can add your own choices and the breakfast teabags are our favourite so I normally order 8 packs at at time so we never run out
16 January 2025
Reply from Ringtons Ltd
Thank you so much for your fab review Paul😊
Excellent service
Excellent service, & prompt delivery. I learned that Ringtons were doing a new selection of teas, including mint, & camomile. I have tried them, & they are absolutely delicious. Great if you want a little break from caffeine.
1 February 2025
Unprompted review
Reply from Ringtons Ltd
Thank you so much for the fab review Sharon 😊
Reply from Ringtons Ltd
Thank you so much Tracy for taking the time to leave us such a great review 😊
Nothing more than you very happy customer would expect from…
Nothing more than you would expect from Ringtons . Friendly helpful that’s why they’ve been trading all these years .!!!!
I’m 75 years old and remember them coming round the Green in the replica of the van I’ve just purchased, actually one for a friend too .
Very happy customer!!!!
15 January 2025
Reply from Ringtons Ltd
We could not have asked for a better review Lizzie - thank you so much for your kindness 😊
I did not receive my order you sent
I did not receive my order you sent it with no house number and the parcel was returned to you i have not received any money from you yet
15 January 2025
Reply from Ringtons Ltd
Your order has been returned to us via Royal Mail. Please contact our Customer Care team on 0800 052 2440 or send an email to tea@ringtons.co.uk quoting your order reference number, to confirm if you would like a refund or the item to be resent to the correct address. We will need you to confirm the first line of your address if you want the order to be resent.
Fantastic products chocolates biscuits…
Fantastic products chocolates biscuits all fantastic good price and delivery very good
15 January 2025
Unprompted review
Reply from Ringtons Ltd
Thank you so much Jimmy for taking the time to leave us such a great review 😊
Reply from Ringtons Ltd
Thank you so much for your fab review Ian😊
Love ordering from Ringtones
Cannot wait to order again as love trying more of there lovely products.Latest order was more teas and loose tea also biscuits.Tell my friends how good the products are,only wished I had heard of them sooner,will be ordering there coffee next.
31 January 2025
Unprompted review
Reply from Ringtons Ltd
We could not ask for more than that Ann! That's made our day- thank you so much 😊
Disappointing …
I have been placing orders for many years without problem. I hope my most recent was a one off as at least two packets of ginger biscuits were completely smashed. Not like Ringtons at all.
14 January 2025
Reply from Ringtons Ltd
We're so sorry to hear this - please can you send an email to tea@ringtons.co.uk with photographs of the smashed biscuits so we can look at putting things right for you? Please include your order reference and a brief description on the email.
A really nice cup of tea.
Had a tea and biscuit hamper for Christmas from my brother,enjoyed the gold label tea so much i purchased some more.
17 January 2025
Unprompted review
Reply from Ringtons Ltd
We are over the moon to hear you're happy with your goodies! Thank you so much Carol for taking the time to leave us such a kind review 😊
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