Ringtons Ltd Reviews 21,861

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and delicious taste, particularly the teas and biscuits. Many people appreciate the efficient ordering process and the prompt, reliable delivery service, often noting that items arrive quickly and in perfect condition. Consumers frequently mention the superior quality of the products compared to other brands, and many express their intention to reorder. However, some customers also noted issues with the staff, with a few reporting negative interactions or dissatisfaction with the behavior of delivery personnel. There were also occasional concerns regarding the contents of certain orders, such as a "hamper" that was merely a cardboard box with basic items, and a product that did not meet expectations for its intended use.

What people talk about most

Product

People report positive experiences with product. Many customers consistently praise the quality of Ringtons'... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the promptness and... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent quality of items like tea,... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and convenient,... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise staff members as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very last minute order placed for items that were used as wedding favours and gifts for our wedding tombola (a celebration of all things North Yorkshire / County Durham). Everything turned up in per... See more

Company replied

Rated 5 out of 5 stars

We have just received our first doorstep delivery and say we are impressed is an understatement. All the products we purchased were so appealing, we can’t wait to try them. Mick was brilliant, he went... See more

Company replied

Rated 5 out of 5 stars

I joined Ringtone delivery service a month ago. I already knew about their long history and products, from a neighbour, so decided to give it a go. The delivery personnel are friendly, helpfu... See more

Company replied

Rated 5 out of 5 stars

Ordered some Christmas goodies and a hamper as a gift for a relative. Goodies delicious as ever. The hamper is fabulous, the box itself really elevates the gift. Far superior to other big brand ham... See more

Company replied


Company details

  1. Tea Store
  2. Candy Store
  3. Coffee Store
  4. Gift Shop

Written by the company

At Ringtons we sell the freshest tea and coffee as well as biscuits, sweets, cakes, gifts and homeware.


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Didn't like it

I ordered cookies, coffee, and tea with them. I didn't like the taste of some of it.

28 March 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Morning Clyde, thank you so much for your feedback. Disappointed to hear you didn't like some of our products, we would love it if you gave us another chance, maybe we can tempt you with some different goodies?

Rated 1 out of 5 stars

Earl grey tea

Earl grey tea
I got a call from the ringtons representative, we purchased earl grey tea, I was totally disappointed with the quality of the tea. I had one cup then put the rest in the bin. Absolutely poor quality tea. Do not buy!

25 March 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Hi Lindsey, thank you so much for your valued feedback. We would love to help look into this further for you. If you can contact our lovely customer care team: Email - tea@ringtons.co.uk Tel. 0800 052 2440 with your full name and address to look into it further for you.

Rated 5 out of 5 stars

Great value for money

Great value for money
Quick delivery and polite agent when ordering

4 December 2024
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you Anne for a wonderful review! We aim to please so it's always great to hear your order arrived quickly. If you ever need us again, don't hesitate to get back in contact, we would love to see you!

Rated 5 out of 5 stars

Birthday/Christmas Gifts…

Bought two for birthday gifts excellent quality very easy to order. Also got two more gifts all biscuits as everyone enjoys the taste.

2 December 2024
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you for your wonderful feedback Amanda, it really does mean the world to us to know our gifts were well received! Our biscuits are delicious, enjoy!

Rated 5 out of 5 stars

It was easy to order fast delivery…

It was easy to order fast delivery excellent quality products top marks

28 November 2024
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you for your wonderful review Judy, great to hear your arrived quickly, your satisfaction is our main priority.

Rated 5 out of 5 stars

The lady I spoke to over the telephone… very satisfied customer.

The lady I spoke to over the telephone was very helpful and efficient. The parcel arrived and was packed very well and the purchases were excellent. This was the first time I had bought things direct from Ringtons but it definitely will not be the last. Happy Christmas to all your staff.

21 December 2024
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Mrs Holdsworth, thank you for your heart-warming feedback. We are thrilled to hear that our customer service team were helpful. Great to hear your parcel was well received, we look forward to seeing you online again and feel free to come through to our wonderful customer care team again, we would love to hear from you!

Rated 5 out of 5 stars

I’ve always ordered on line

I’ve always ordered on line, delivery usually three days. Someone recommended gold tea bags over ten years ago, I will not drink anything else, more than satisfied with the tea , beautiful flavour, thank you for a great product and excellent service 👍👌

6 January 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

What wonderful feedback Margaret, thank you so much, like all of our tea, we are very proud of our Gold blend, enjoy your cuppa!

Rated 1 out of 5 stars

Delivery is hit and miss despite instructions being left and this has ramifications for some people.

My 84 year old mother has been a Ringtons customer for a very long time and doesn't like to complain. However I feel that I need to because I was quite upset for her about the situation that happened last week. She was out shopping and had left instructions for Ringtons to leave the parcel in the green bin (after the last time when she was in the garden and nothing was left) however her delivery was not left for her once again.

Unfortunately there are ramifications for her when an order is not left as is expected. My brother is heavily autistic so things like this affect him anyway. Even worse this time he is currently cutting out all sugar for Lent and when he ran out of the only biscuits he would eat, he was quite distressed.

I had to order a packet from Amazon to try and stop him pestering her all day every day about it. Even so they are only coming tomorrow and they cost me over £8 including postage 😡.

20 March 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Good morning Helen, I am incredibly sorry to hear that your mum is having difficulties with her doorstep service. We appreciate all of our loyal customers and her happiness is our priority. Our aim is to get this resolved as soon as possible for her, to enable us to look into this matter for you, could you please send your mum's full postal address, including postcode and we will look into the matter with urgency for you. Please send all details in confidence to tea@ringtons.co.uk Looking forward to hearing from you.

Rated 5 out of 5 stars

Superb quality and excellent customer service

We purchased a box of individually wrapped biscuits for our holiday rental to give to our guests. They (the biscuits) are delicious! Four different flavours and each one as good as the other. We spoke to customer service before we ordered since we wanted to be sure that the ingredients were included on the packaging, and they were incredibly helpful and understanding. So, full marks all round!

23 March 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you so much for your fantastic review David, it really does warm our heart to hear such fantastic feedback! Great to hear our lovely customer care team were helpful and you find the listed ingredients useful, we always strive to bring the best products for our customers. We hope your guests enjoy them!

Rated 5 out of 5 stars

Driver has respect for disabled people

Driver has respect for disabled people

14 March 2025
Ringtons Ltd logo

Reply from Ringtons Ltd

Good morning Sheila, Thank you for your review. As a company we take great pride in our doorstep service and all of our sales teams however, under no circumstances should anyone ever feel disrespected in any way. To enable us to look into this matter further for you, please send us you full details of the incident along with your full name and address to - tea@ringtons.co.uk Please accept our sincere apology for any upset this may have caused. We look forward to hearing from you.

Rated 5 out of 5 stars

Best tea ever

I’m a tradesman and last year I was given a cup of tea by the homeowner. It was noticeable so much nicer than my usual Yorkshire Tea. I asked the homeowner what tea it was and he said Ringtons. This year I was working at a property and saw one of your vans. Got a sample pack and now Ive ordered the gold tea. Simply the best tea flavour I’ve ever had and I drink no a lot of tea at home and customers. Easy order process and quick delivery. Will definitely order again.

12 March 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you so much for your fantastic review Robert! It really is great to hear your fantastic feedback, we appreciate it very much!

Rated 5 out of 5 stars

My favourite tea time snacks and drinks

Amazing tea and the new Easter cake is fantastic. Can always count on ringtons for amazing homely food and drink .

7 March 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you so much for your fantastic review Sarah! It really is great to hear your fantastic feedback, we appreciate it very much!

Rated 5 out of 5 stars

Amazing quality tea and coffee

Amazing quality tea and coffee. Simply the best. Full monty boxes great value. If anyone is from outside their door step delivery area give them a try. You won't be disappointed (tea is massively better than anything you can buy in a supermarket).

28 February 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you so much for your fantastic review Ant! It really is great to hear your fantastic feedback, we appreciate it very much!

Rated 5 out of 5 stars

Great Tea and Great Service

Found a fresh, loose tea which we absolutely love! We buy online and have always had a quick delivery. Would highly recommend this company.

19 February 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Thank you so much for your fantastic review Rachael! It really is great to hear your fantastic feedback, we appreciate it very much!

Rated 1 out of 5 stars

Can't seem to order from their website

Can't seem to order from their website. I am not a business but when trying to buy 1kg of house blend it takes you to a business website where nothing happens

12 February 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

Good morning Nicholas, thank you for your review. Great to hear you like our House Blend 1kg coffee. Although you are able to view the product on our website, it is only available to purchase through our Beverages department. Please fell free to contact them at your own convenience, they will be able to place the order for you. Tel. 0800 0461 444 Sorry for any inconvenience this may have caused.

Rated 5 out of 5 stars

Great tea from an easy to use website…

Great tea from an easy to use website with excellent delivery service. The ginger snaps are amazing!
Quick delivery, and great products. Lovely ideas of packs for different occasions.

27 January 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

This is amazing to hear Kiera - thank you so much for the fantastic review 😊

Rated 5 out of 5 stars

Great smell of coffee

The order arrived quickly and we've been enjoying the coffee, teas and hot chocolate. The biscuits are equally as enjoyable.

14 January 2025
Ringtons Ltd logo

Reply from Ringtons Ltd

We are over the moon to hear you're happy with your goodies! Thank you so much for taking the time to leave us such a kind review 😊

Rated 5 out of 5 stars

I have been using ringtons for 5 years…

I have been using ringtons for 5 years I ordered some decaf tea bags I was sent normal tea bags I emailed them within 2 days my original order was delivered I would like to say the product and customer service is well beyond fantastic top class all round k moseley

5 February 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

We could not ask for more than that Kevin and thank you for giving us the opportunity to put things right for you! That's made our day and we appreciate this so much 😊

Rated 5 out of 5 stars

Brilliant biscuits

Brilliant biscuits - proper ginger snaps and fruit tea biscuits, great packaging and fast delivery from a long standing North East Company who care for their customers.

24 January 2025
Unprompted review
Ringtons Ltd logo

Reply from Ringtons Ltd

We could not be happier to read your review Mr Crammen - thank you so much for your kindness 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look