The Ringley Group Reviews 

742
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I wanted to take a moment to say a huge thank you to Jonny, the Site Manager at Denham Film Studios. Everything he does for us and for the local community is genuinely appreciated. He is always so su... See more

Company replied

Rated 5 out of 5 stars

Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... See more

Company replied

Rated 1 out of 5 stars

The lift in my building in Shoreditch has now been broken for 3 weeks. There has been almost no communication as to why that is from the Ringley Group and only stalling answers when directly address... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a huge thanks to the continued friendliness and helpfulness of Chris , Michael and mark who are great assets to the concierge team at Wimbledon stadia. Especially Chris an... See more

Company replied

Company details

  1. Property Management Company
  2. Real Estate Consultant

Written by the company

Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.


Contact info

4.2

Great

TrustScore 4 out of 5

742 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(742)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ethan was super helpful and friendly

Ethan was super helpful and friendly, made the move in super stress free, absolutely amazing at his job! Through out the process he was very understanding and helpful! All questions was answered and any help he’s straight on it! Thank you Ethan and Ringley

25 June 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Great review for Ethan, it is great to hear that he has been able to assist you with your new property.

Rated 5 out of 5 stars

A Heartfelt Thank You to Nusha

I would like to express my deep gratitude here to Nusha, who truly helped us with everything that needed to be done for someone new to the house. She was always ready and willing to assist us with all the questions we had. We wish you all the best and every form of goodness.

10 June 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

We're truly grateful you took the time to share your experience. Nusha will be thrilled to know her efforts made such a positive impact. She genuinely cares about making everyone feel welcome and supported, and it's wonderful to see that recognised.

We’re so glad we could make your transition into the home a smooth one.

Rated 5 out of 5 stars

Aashootosh Dattani was great ⭐️

Aashootosh Dattani was great at answering any questions I had and helped me understand my outstanding bills and breakdowns. Thank you!

4 June 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

It is great to hear that Aash has been able to assist you, thank you for leaving him a five star review.

Rated 5 out of 5 stars

A big thank you to Douglas at Prospect…

A big thank you to Douglas at Prospect Place for fixing an issue in my apartment-many thanks he did a very good job

4 June 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for taking the time to recognise Douglas for his hard work

Rated 5 out of 5 stars

Georgia and Gary saved my day!

This morning I got locked in my flat as the door handle came out, the door closed and got stuck. I called the GMV concierge, Georgia and Gary came to help me right away. They were lovely and they tried to comfort me while they were doing the work. They managed to open the door and fix the issue in a short time. Thank you both so so much!

4 June 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

The benefits of having on-site staff is their ability to resolve issues quickly, it is great to hear that Georgia and Gary were able to help you today without the need to call a locksmith. Thank you for leaving them a five star review.

Rated 5 out of 5 stars

Portal difficulties

Spoke to Aashootosh today with a query regarding my service charge account. He gave me the information I needed and helped me to access my account. He was very professional, helpful and friendly.

3 June 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

It is great to read your five star review for Aash, and to hear that he was able to help you access your online portal.

Rated 4 out of 5 stars

John E Graham Recommendation

John E Graham has the courtesy, professional experience and drive to appropriately support leaseholders across the estate management spectrum, delivering excellent and timely service

30 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving John a review, is there anything John could have done differently to achieve a five star review?

Rated 5 out of 5 stars

Highly Professional Support from the Ringley Group

I should like to record receiving very highly professional and empathetic support from Relationship Manager Susi Jay when I contacted the Ringley Group needing legal advice.

21 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

We’re proud to have team members like Susi who go above and beyond to support our clients. Your feedback is truly appreciated and will be shared with Susi and the wider team.

Rated 5 out of 5 stars

Fast response and resolution

I received fast and excellent service when reporting the issue of overgrown hedges and trees behind our flat. Aashootosh Dattani handled the matter very efficiently, promptly contacting the gardeners and resolving the issue within a couple of days of my initial contact with Ringley.

22 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for your great feedback! We're so pleased to hear that you received fast and efficient service when reporting the issue with the overgrown hedges and trees. Aash is a valued member of our team, and it's fantastic to know he was able to resolve the matter so promptly.

Rated 5 out of 5 stars

Thank you Jonnie at Denham Film Studios

Since starting at Denham film studios, Jonnie has been hardworking, reliable and very helpful. He is committed to making the film studios a better place to live. I’ve had several issues over the last few months which have been so much easier to deal with due to Jonnie’s support, knowledge and guidance. Thank you very much Jonnie!

23 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear how much of a positive impact Jonnie has made since joining us at Denham Film Studios. His dedication and supportive nature truly embody the values we strive for, and we're so glad he's been able to assist you effectively.

Rated 5 out of 5 stars

Susi- highly commended for outstanding service

Susi, the relationship manager for my block at GMV, provided invaluable assistance in clarifying the recent service charge bills and correspondence. The documents were presented in a format that was difficult to comprehend, leaving ambiguity regarding the demands and deductions made by DD. Susi went above and beyond to understand the issue, ensuring that the information she conveyed was both accurate and clear. Her professionalism and exceptional interpersonal skills were evident throughout our interactions, and I highly commend her for her outstanding service.

22 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for leaving a five star review for Susi, it is great to hear that she was able to support you and explain the budget and demands for you.

Rated 5 out of 5 stars

Been living at the Mailbox apartments…

Been living at the Mailbox apartments for over a year now (Stockport). Apartments are really good, and the landlords are generally very helpful with any problems/issues that need solving. Situated in a prime location too.

9 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for taking the time to leave a five star review, we really appreciate your feedback and are glad to hear you were happy with the location, apartments and the assistance provided.

Rated 5 out of 5 stars

Joanne has been so lovely and helpful…

Joanne has been so lovely and helpful in the whole process of moving to our new flat.

So prompt, quick and informative and been such an easy process!

21 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Great to read your feedback for Joanne, thank you for your five star review for her

Rated 4 out of 5 stars

Ringley group is doing very well with…

Ringley group is doing very well with their customer engagement and promptness. I love and appreciate my experience of their services and look forward to future engagements

19 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for taking the time to leave us a review and the teams customer engagement.

Is there any feedback you could give us which would have helped us achieve a five star rather than 4 stars?

Rated 5 out of 5 stars

A very positive experience

Our previous Factors were frankly useless and borderline criminal. Since switching to Ringley, our development has improved vastly and they even reduced the costs after reviewing the books. The difference and improvements in site and services has been night and day.

My correspondence with them has always been positive and pleasant and I'd like to give a special shout out to Denise at Ringley Law for going above and beyond when we urgently needed specific documents for our solicitor. She really helped us out.

I highly recommend Ringley.

16 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

It was great to read about your positive experience with Denise from Ringley Law, I am pleased to hear that she was able to assist you with the documents and information you required.

Rated 1 out of 5 stars

Shocking Neglect and Incompetence – Avoid Ringley at All Costs

Despite paying hundreds of pounds every month, our building was left in a shocking state of neglect under Ringley’s management. The bin store was so filthy it attracted mice — leaseholders had to buy professional cleaning tools and clean it themselves. The bike shed and windows were broken for months with no repairs, and the roof garden was completely unusable due to bird droppings.

A major leak on Floor 1 and in the garage went unresolved for over two months, causing extensive damage to the walls. General cleaning was consistently ignored, and any effort to get Ringley to take responsibility was met with silence or delays.
It was only after a change in landlord that a new management company took over — thankfully.

Please steer away from Ringley property management.

19 February 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Prior to the end of our management period, your Relationship Manager held a meeting with residents to explain the financial position and the limitations around day-to-day management. As you're aware, the only available funds for managing the development come from Service Charges. Unfortunately, your development was transferred to Ringley with a ‘sales’ budget rather than a properly structured operational budget, which significantly limited available resources.

Additionally, there were unpaid voids for vacant units left by the developer, which were only settled when the freehold was sold. These financial constraints meant that Ringley had to operate on a very restricted budget from the outset.

We fully acknowledge the concerns raised and appreciate that these issues are not the fault of the owners or residents. However, with such limited funding, we were required to prioritise statutory compliance over other works.

We hope that your new Freeholder will provide their managing agents with the appropriate funding needed to carry out the necessary remedial works and address the outstanding issues.

Rated 5 out of 5 stars

Adele Roberts is always friendly and…

Adele Roberts is always friendly and helpful member of the Ringley team and is a great asset to Ringley. Adele always gets actions completed in a timely manner.

Thank you for all your support to Proactive Fire Solutions team.

9 May 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for taking the time to recognise Adele and her hard work.

Rated 5 out of 5 stars

Help with a serious leak

Aashootosh was extremely helpful when there was a serious leak at my daughter’s property.
He quickly contacted the plumbers & kept me informed with emails on his progress arranging for them to attend & updates on their expected arrival.

30 April 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

Thank you for sharing such great feedback for Aash, I am pleased to read about how responsive he was and how he communicated with you.

Rated 5 out of 5 stars

Appreciation for Johnny’s Outstanding Work - DFS

I just want to give a huge shout-out to Johnny, the site manager at Denham Film Studios. The site has improved so much under his supervision. I've had two recent interactions regarding a couple of issues, and both were dealt with promptly and efficiently. Having Johnny around makes everything so much easier — we would truly be at a loss without him. Thank you, Johnny, for all that you do!

25 April 2025
Unprompted review
The Ringley Group logo

Reply from The Ringley Group

It is great to read your five star review for Jonnie. I have shared your review with the company so everyone can see the hard work that Jonnie is doing and the positive impact it is having. Thank you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look