Ridgewayfrozen Reviews 

446
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptional packaging that consistently keeps perishable pet food completely frozen solid during transit. People also note that the online ordering process is remarkably smooth, and the animal food products are reliably top quality, fresh, and competitively priced. However, some people mentioned experiencing occasional courier delivery delays that caused parcels to thaw, while others received damaged goods or flawed packaging. A few reviewers also encountered unexpected billing errors or faced difficulties when trying to resolve transit mistakes with support.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Product

Customers consistently note positive experiences with product quality, expressing complete trust and... See more

Quality

Reviewers mention positive feedback about quality, expressing complete trust and satisfaction with the... See more

Order

Customers had positive experiences with order processes, highlighting competitive pricing and very easy... See more

Service

Consumers find service to be exceptionally positive, consistently praising the fast shipping, quick dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley... See more

Rated 5 out of 5 stars

Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out st... See more

Rated 5 out of 5 stars

Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extre... See more

Rated 5 out of 5 stars

I've been ordering my pets frozen food. From Ridgeway For a quite while now. Which always arrives fully frozen,another bonus it's very clean , well packaged. impressed by the overall quality and servi... See more


Company details

  1. Pet Supply Store

Written by the company

For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

446 reviews

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4.6

All reviews

(446)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great packaging

On time delivery. The packaging was very efficient, and the product arrived still completely frozen, and if not unpacked, would probably stay frozen until the heat death of the universe.

26 September 2024
Rated 5 out of 5 stars

Value for money,delivery driver left…

Value for money,delivery driver left package and no hang up as experienced in past with other suppliers which is important to me,realy well packaged had some fun with dry ice lol.thankyou great order will order again and very rare I bother sending in review 10 out 10 keep it up.
Best regards Richard.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Delivery problem, no problem

Due to a technical problem at the courier my delivery arrived 24hrs late.
Fearing the worst I opened the box and most were still frozen.
The freezer pack at the base was still solid.
Excellent thank you

27 September 2024
Unprompted review
Rated 5 out of 5 stars

I ordered frozen rats for my bps

I ordered frozen rats for my bps, I messed up and put the wrong postcode but they was lovely about this and changed it for me.the rats came quick, frozen and in great condition definitely will become my regular supplier now as was previously going to pets at home but they had no where near the verity and was not as money efficient as Ridgeway . Happy snakes = happy human

26 September 2024
Unprompted review

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