A spot on experience from my first time ordering after multiple issues using swell. Quick, professionally packed and miles better in price. The rats were that frozen when they got here I could barley... See more
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Review summary
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Always delivers super fast, great packaging, great quality frozen rodents etc and huge variety of sizes at great prices, best I have seen. Only had an issue with an order once and it was sorted out st... See more
Used Ridgeway for the first time due to my local shop being out of stock. I had to message a query before purchase, it was weekend and they were very speedy replying. The delivery arrived today, extre... See more
I've been ordering my pets frozen food. From Ridgeway For a quite while now. Which always arrives fully frozen,another bonus it's very clean , well packaged. impressed by the overall quality and servi... See more
Company details
Written by the company
For over a decade our team has helped supply high quality rodents and poultry for exotic animals all over the country. Our products are well researched and offer the best quality and value for money on the market. We purchase the right products for our animals, from high quality brands such as Habistat and Arcadia, but also sell our own brand products too. We have become a trusted source of knowledge within the exotics community for many years. Our commitment to great customer service is responsible for our long-lasting relationships with customers, many of whom we have been supplying frozen food for years. Our collection of frozen food includes rats, mice, multimammates, gerbils, hamsters and various poultry such as chicks and quail. We also stock larger items like rabbits, guinea pigs and ducks. If you’d like to see what we have in stock, please view our store.
Contact info
Unit E Oyo Business Units, Fishers Grove, Fitzherbert Road, Farlington, PO6 1RG, Portsmouth, United Kingdom
- ridgewayexotics@yahoo.co.uk
- ridgewayfrozen.co.uk
4.6
Excellent
446 reviews
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Hasn’t replied to negative reviews
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Had a few orders now and each was…
Had a few orders now and each was delivered in full on the due date apart from one due to carrier issue, but arrived the next day sill frozen solid.
Vey few out of stock items, mainly the larger rabbits. Over all great value. Thanks
27 January 2025
Always had amazing quality and service…
Always had amazing quality and service from the guys that work so hard at Ridgeway to keep all their customers provided with quality food and service, I'll never go anywhere else and I've kept total pythons now for just over 7 years
27 January 2025
Great service
Quick delivery and good products delivered well packed and frozen so everything I could ask for.
27 January 2025
Great service
Great service, great product. Was kept informed every step of the way, and the quality is second to none.
27 January 2025
Fast delivery
Fast delivery. Cheaper than any where else. Will be buying from ridgeway again
27 January 2025
Everything arrived perfectly frozen
Everything arrived perfectly frozen, and the substrate is fantastic too.
27 January 2025
Excellent company and products.
First time using this company and I am very impressed. Prices are very good, delivery was quick and the size of the frozen rats are perfect and as described. We had previously been using a different company who were giving us constant issues so I'm very glad we stumbled on this company.
29 January 2025
Unprompted review
Came frozen and all as expected
Came frozen and all as expected. Constructive criticism is that you do not state when packages will arrive! Nothing on the email and nothing on the website.
5 January 2025
Reply from Ridgewayfrozen
Hi, thank you for your review. Our website explains that our orders are dispatched for next day delivery if ordered before a certain time and DPD send a one hour time slot on the day of delivery. If you don't receive a text from DPD don't hesitate to contact us and we can let you know your delivery slot with DPD. Thanks
I love that my orders are frozen when…
I love that my orders are frozen when it arrives, just didn't receive the pack of 10 hoppers in the last order
5 January 2025
Reply from Ridgewayfrozen
Thank you for your review. We think the 3 starts is a little unfair as we haven't received any contact with you regarding the missing items so we could rectify the situation.
Does what it says it will always turns…
Does what it says it will always turns up on time and is reliable
5 January 2025
Reply from Ridgewayfrozen
Thank you for your review, please reach out to us if you are unhappy with any of our products and or services.
They are the best food suppliers in the…
They are the best food suppliers in the world I go with them a lot as they are fantastic I don’t know if they do
This but it be nice to see something on anything you buy get a maybe a free gift or something for someone who been shopping with them for a very long time it’s a suggestion not a criticism as there is nothing to criticise about when you msg them to ask about the deliver or if you got a problem they sort it out here and then they are amazing to shop with.
5 January 2025
Spot on packaged really well and…
Spot on packaged really well and remained frozen, delivery driver followed instructions to safe place highly recommend
5 January 2025
Arrived quickly and exactly as…
Arrived quickly and exactly as described. The package was put in a safe place.
5 January 2025
Exceptional service
Exceptional service, I've found the website to be easy to navigate and Ridgeway supply a huge range. I never find my browsing experience to anything less than a basket of everything that I was looking. The cost is exceptional, which leaves me feeling that I'm recieving excellent value for money. This with a brilliant delivery service, wraps up the service to be the very best. "Thank you Ridgeway"
26 November 2024
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