We had an excellent experience with Riderly! We rented a Yamaha Dragstar for a few days to explore Mallorca, and everything was greatfrom start to finish. Gianluca was very friendly, communicative, an... See more
Company replied
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See what reviewers are saying
It's the third time we use Riderly in Europe and Asia. The rental companies they work with are very professional and you get motorbikes in a very good condition. Also, in case you have a change in pla... See more
Using Riderly to rent a motorcycle in Budva was a fantastic experience. The booking platform is very user-friendly, communication was clear, and everything went exactly as planned. Finding a reliable... See more
Company replied
Booked a motorcycle online through Riderly. I flew down to Portugal for the HOG rally in Cascais and rented the Goldwing (all the Harleys were booked out) for 4 days. Great professional frie... See more
Company replied
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.9
Excellent
279 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for the very quick processing…
Thank you for the very quick processing of the application. We ordered the motorcycle at night and it was delivered to Athens airport the next afternoon. Very fast communication and professional attitude. The motorcycle was in very good condition with full service.
Thank you!
13 July 2024
Unprompted review
Reply from Riderly
Hello Ginta!
Thank you for taking the time to share your experience!
Thanks a ton for the awesome feedback!
We're so glad you were happy with the speedy service and the condition of the bike.
It was a pleasure helping you out, and we can’t wait to do it again. Safe travels and enjoy the ride! ❤
Best regards,
Support Team @ Riderly.com
Good service and amazing customer support.
7 August 2024
Unprompted review
Reply from Riderly
Hello Luis!
Thank you for your wonderful feedback!
We’re delighted to hear that you were pleased with our service and customer support.
We look forward to serving you again soon! 💪
Best regards,
Support Team @ Riderly.com
good good service
21 July 2024
Unprompted review
Reply from Riderly
Hello Massimo!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service. 💪
We look forward to seeing you again soon!
Best regards,
Support Team @ Riderly.com
I had good experience
I had good experience. Affordable and reliable scooter. Keep it up. Thank you so much Motorent Manila will surely rent again.
4 July 2024
Unprompted review
Reply from Riderly
Hello Rovie!
Your feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do 💪
We'll make sure to pass the praises to our partners as well!
Best regards,
Support Team @ Riderly.com
Amazing phone attendance
The attendance on the phone was amazing, Ayú was amazing and her boss as well. They made all possible for me to solve my problem. Thank you
24 June 2024
Unprompted review
Reply from Riderly
Hello Alex!
She’s a gem! Here's to amazing customer service and problem-solving 💪
We will be sure to pass on the appraisal, as we are positive it will light a smile on her face!
Best regards,
Support Team @ Riderly.com
We had a great experience
We had a great experience. Drive spot has A1 service , clean new and like new bikes with lots of power and good gas mileage, also the helmets are clean lile new! . The owner is super nice and trustworthy! It was a very smooth and fast rental and return. WE WILL COME BACK EVERY TIME!
23 June 2024
Unprompted review
Reply from Riderly
Hello Micheal!
We are overjoyed to hear how satisfied you are with the work of our partners 🌟
We can't wait to see you again in the future and hear about your adventures!
Best regards,
Support Team @ Riderly.com
professionals
I had to cancel a motorcycle rental in Greece, I received wonderful service and a full refund. I worked with professionals, great and fast service, highly recommended
17 June 2024
Unprompted review
Reply from Riderly
Hello!
We're sorry you had to cancel, but happy to hear our team made it smooth and easy.
We hope that you will come back to us in the future if you need another ride! 💪
Best regards,
Support Team @ Riderly.com
Everything well organized
When I was looking to rent a motorbike in Namibia for a short period, Riderly had the perfect solution for me.
Apart from the fact that they arrange everything well they also know the businesses they are dealing with, in my case it was Namibia Motorcycles, an absolutely top company.
If only for 4 days, every mile on the Royal Enfield from Namibia Motorcycles was a fantastic experience.
Thank you very much for all your efforts to make this happen: the perfectly maintained motorcycle, the fitting of the necessary accessories, the booking of the lodges, the route suggestions, all the practical tips and especially the personal approach that contributed to this unforgettable trip on two wheels.
If it were possible to give six stars I would certainly have done so, unfortunately the system does not allow that and I have to leave it at a well-deserved five ;-)
When I get the chance to explore the rest of Namibia by motorcycle I will definitely come back to you!
7 May 2024
Unprompted review
Reply from Riderly
Hello!
We’re humbled by your support and this wonderful review!
Glad we could make everything efficient and hassle-free and that we got to be a part of your amazing experience 🌟
Your kind words made our day, and we can't wait to see what your next adventure will be like!
Best regards,
Support Team @ Riderly.com
Customer service was excellent and…
Customer service was excellent and useful, with immediate replies during weekends and at night
6 June 2024
Unprompted review
Reply from Riderly
Hello Elie!
It's great to know that you found our team to be professional and pleasant to work with. We appreciate your recommendation and hope to assist you again in the future! 🌟
Best regards,
Support Team @ Riderly.com
This is really THE service you would like to have from every company
Excellent service from Riderly. They did a personalized job and found a solution when the rental company told me that since they had the motorcycle I chose listed in stock, it was not available on those dates. The ladies at Riderly managed to obtain a top model at a very suitable price. What I felt about the service was the feeling that they were really taking care of my problem.
7 June 2024
Unprompted review
Reply from Riderly
Hello Enrique!
We are overjoyed to hear how satisfied you are with the work of our very own team of ladies 💪
Their custom-oriented approach is a thing of beauty, and we couldn't be happier to have them representing us.
Your satisfaction is what drives us, and we can’t wait to welcome you back for another adventure!
Best regards,
Support Team @ Riderly.com
Amazing customer service
My trip in Morocco was not great, but the customer service of Riderly was outstanding. I really recommend renting a new bike (mine was too old, and this is not Riderly fault).
6 June 2024
Unprompted review
Reply from Riderly
Hello Alex!
We are sorry to hear about your trip, but are very glad that we managed to make it even a little bit better 😊
We hope that you will come back to us in the future and that we can prove ourselves even more 💪
Best regards,
Support Team @ Riderly.com
Excellent service
Excellent service. They offered a wonderful price for a scooter. I picked it up at Palma de Mallorca airport quickly through a self-service kiosk, returned it without any problems before the flight
23 May 2024
Unprompted review
Reply from Riderly
Hello Sergey!
Thanks a million for the shoutout, we appreciate your time to write this! 🌟
Best regards,
Support Team @ Riderly.com
Excellent customer service
Excellent customer service and always on time!
31 May 2024
Unprompted review
Reply from Riderly
Hello Efstathios, we love your kind words. ❤
Thank you for leaving us 5 stars!
Best regards,
Support Team @ Riderly.com
kind, patient and helpful.
After closing the order I regretted and asked to change the type of motorcycle. I received a very quick response from Lian who was very kind, patient and helpful.
Highly recommend renting a vehicle from them.
I will definitely order from them next time as well.
30 May 2024
Unprompted review
Reply from Riderly
Hi Mike!
We truly appreciate your kind words and the shoutout!
We're so lucky to have Lian on our team! We'll make sure to pass the good word to her! 💪
Best regards,
Support Team @ Riderly.com
Cancellation
I had booked a motorcycle but because something happed I was not able to go to Rhodes.
Immediately I sent an email to the company that I want to cancel my booking and not less than 4 minutes they replied to me and they already sent back the money.
This shows how much professional they are and that I can trust them!
For the next time, I know from where I will rent.
Thank you so much Mr. Lucas for your help!
28 May 2024
Unprompted review
Reply from Riderly
Hello Danae!
Great customer service, quick solution, and a nice guy who explains it all—sounds like the perfect combo.
It's awesome when the service meets the expectations. 💪
We'll make sure that Mr. Lucas hears this!
Best regards,
Support Team @ Riderly.com
Great customer service
I made my reservation easily online. However my travel companion was not going to be able to leave work and we are replanning our trip. Riderly had no problem reversing the charges and canceling my reservation. I will most definitely be using them from now on.
24 May 2024
Unprompted review
Reply from Riderly
Hi Michael!
We love to find quick and easy solutions to ensure our customers are happy! 🌟
You inspire us to strive for excellence every day and we're honored to be your choice!
Best regards,
Support Team @ Riderly.com
Lucas was stellar..
Lucas was stellar... despite my specifics and mess ups, he made it great!
23 May 2024
Unprompted review
Reply from Riderly
Hello Isaac!
It's team members like Lucas who make our customers feel truly valued, cheers to their incredible dedication! 💪
Best regards,
Support Team @ Riderly.com
Riderly is the BEST
I've been very pleased and happy with Riderly. Their response time is quick, they've always kept in the loop and quickly found a bike for me. I highly recommend that others choose Riderly and look forward to renting through Riderly in the future.
22 May 2024
Unprompted review
Reply from Riderly
Hello Erik!
Thank you for the shoutout and love!
We strive to have the best customer service and to ensure everyone is satisfied 💪
See you soon on your next adventure!
Best regards,
Support Team @ Riderly.com
Very easy to book the motorcycle
Very easy to book the motorcycle. When needed, they responded very quickly and gave support and solution to the problem.
17 May 2024
Unprompted review
Reply from Riderly
Hello Nikos!
Thank you for your kind review 😊
We can't wait to see you again in the future!
Best regards,
Support Team @ Riderly.com
Everything was great and smooth
Everything was great and smooth. Highly recommended!
Andjela from customer service was phenomenal! Prompt and helpful. Greatest service ever!
1 May 2024
Unprompted review
Reply from Riderly
Hello Yifat!
Thank you for acknowledging the commitment of our team!
We'll make sure to pass on your kind words to Andjela and continue striving for excellence.
Thank you for being a valued customer ✨
Best regards,
Support Team @ Riderly.com
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