We had an excellent experience with Riderly! We rented a Yamaha Dragstar for a few days to explore Mallorca, and everything was greatfrom start to finish. Gianluca was very friendly, communicative, an... See more
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Booked a motorcycle online through Riderly. I flew down to Portugal for the HOG rally in Cascais and rented the Goldwing (all the Harleys were booked out) for 4 days. Great professional frie... See more
Using Riderly to rent a motorcycle in Budva was a fantastic experience. The booking platform is very user-friendly, communication was clear, and everything went exactly as planned. Finding a reliable... See more
Great welcome, nice assistance, a beautiful Royal Enfield with adequate tires for dirty roads and also some other little but fondamental items (belts for the bag, a cable for the phone) and great assi... See more
Company replied
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.9
Excellent
277 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
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great approach
We were very satisfied. We rented 2 motorbikes. The loan and return process was quick and trouble-free. Thank you for a pleasant holiday
16 October 2024
Unprompted review
Reply from Riderly
Hello Mazlici!
Thank you for your wonderful feedback! 😊
We're delighted to hear that you were very satisfied with your experience!
We're thrilled that we could contribute to making your holiday pleasant.
We look forward to serving you again on your next motorcycling adventure! 🙏🏼
Best regards,
Support Team @ Riderly.com
Not the best experience
Everything was ok until I got the bike, booked a T7 Rally and I actually only get a classic T7 (same price of course, I paid a extra 10euro/day for the rally), with tyres almost at the end. I was suppose to do lot of offroad with it, but couldn't do everything I want, had to many flat tyres.
Deposit was with card but he gave me back everything in cash...
My trip in Morocco was great, but I will no recommend this company
30 August 2024
Unprompted review
Reply from Riderly
Hi Pierre,
We're truly sorry to hear about the experience you had with the rental provider you booked with through our platform.
At Riderly, we strive for a 5-star experience with every rental and we hold our rental providers to the same standard. Rest assured, we're investigating the issues you mentioned regarding the bike model and tire condition.
A senior member of our team has identified your reservation and will be reaching out to you and the rental provider shortly to understand why this happened and hopefully find a satisfactory resolution for you.
Thank you for bringing this to our attention, and we'll keep you updated.
Kind regards,
Customer Success Team @ Riderly.com
--
UPDATE: After a thorough review, we identified that part of the situation arose from a booking where the customer proceeded with a vehicle selection despite our note that the specific variant could not be confirmed.
We weren't made aware of any issues during or immediately after the rental period. However, once we learned about the customer's concerns, we were able to engage in a productive dialogue and find a satisfactory resolution. Thanks for your support Pierre! 💪🏼
In the future please contact our 24/7 support team as soon as any problem occurs during a rental. We're in a much better position to find immediate solutions when issues are reported promptly. Our goal is always to ensure a smooth and enjoyable experience for every rider who uses our platform. 💙
great expirence everything was as…
great expirence everything was as agreed😁👍
21 September 2024
Unprompted review
Reply from Riderly
Hello Kristijan!
Your feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do. 💪
Best regards,
Support Team @ Riderly.com
Reply from Riderly
Hello Tom!
Thank you for taking the time to leave us a review. ❤
We look forward to seeing you again.
Best regards,
Support Team @ Riderly.com
My best experience in Sardegna.
My best experience in Sardegna.
Can't be any quicker, just leave the airport, cross the road and there you go. Guys are really nice, explained us every details about the rental, took the pictures to make sure everything was ok and in the end the same thing, plenty of time to get back to the airport. The bike, Suzuki V Storm was just perfect, did about 1500kms in 6 days all on the road. Nice and comfortable to ride with 2 and box. Next time will have to rent a 9 seat van.
15 September 2024
Unprompted review
Reply from Riderly
Hello Luis!
Thank you for your wonderful feedback!
We’re so glad to hear that you had an amazing experience in Sardegna and found our service convenient and friendly. 🌟
It’s great to know that the bike was perfect for your adventure.
We can’t wait to help you with choosing another bike next time!
Safe travels until then!
Best regards,
Support Team @ Riderly.com
Super nice company and everything as…
Super nice company and everything as advertised. They were super friendly , the bikes in fantastic condition and the support examplatory.
22 September 2024
Unprompted review
Reply from Riderly
Hello Marc!
Our team takes pride in providing excellent service, and your feedback means a lot. 💪
We look forward to seeing you again soon!
Best regards,
Support Team @ Riderly.com
In addition to having the best service
In addition to having the best service, they have the best price. Congratulations!
19 September 2024
Unprompted review
Reply from Riderly
Hello Fernando!
Thank you for your kind words! We’re so pleased to hear that you enjoyed both our service and pricing.
Your satisfaction is our top priority, and it’s wonderful to know we hit the mark! ❤
Best regards,
Support Team @ Riderly.com
First time renting through Riderly, definitely won’t be the last! Great experience
This is the first time renting a motorcycle and the experience from Riderly could not have been better. Initial hiring process was easy, adding a day and changing the model of motorcycle, simple. The crew at Riderly were responsive to all my questions.
On collection day, my bike was ready at the agreed time and was in excellent condition. The return process was just as simple which only added to my fantastic time touring Switzerland with my brother.
I will definitely consider using Riderly again when I need to hire a motorcycle overseas.
9 September 2024
Unprompted review
Reply from Riderly
Hello Ian!
Thank you so much for sharing your fantastic experience with us!
We’re delighted to hear that your first motorcycle rental with Riderly was a success. It’s great to know you found the hiring process easy and appreciated our team’s quick responses to your questions. 💪
It sounds like you had an amazing time touring Switzerland with your brother!
We truly appreciate your intention to use Riderly again for future motorcycle rentals. We can’t wait to help you embark on more exciting adventures! 🐱🏍
Warm regards,
Support Team @ Riderly.com
Rental of multiple machines on several Greek islands with Riderly
I have rent several machines with Riderly (Scooter and Motorcycle) during my trip in Greece.
It was really easy with Riderly to find the right machine (scooter and motorbike) on each island and I was more confident to go through Riderly than to look on each island where I went, the rental company that could have done the job...
In addition, they have always been very responsive and understanding for each of my requests which sometimes were made almost overnight...
I therefore recommend this site for your vehicle rentals...
4 September 2024
Unprompted review
Reply from Riderly
Hello Thierry!
We’re absolutely delighted to hear that your experience with Riderly made your trip to Greece so seamless. 💪
It’s wonderful to know that you found the perfect scooters and motorcycles on each island without any hassle.
We’re especially grateful for your kind words about our team’s responsiveness and support. Knowing that we could assist you with your requests—even at short notice—brings us great joy!
Your heartfelt recommendation means the world to us. We look forward to helping you create more unforgettable memories on your next adventure! ❤
Warm regards,
Support Team @ Riderly.com
Customer support 5/5
Especially the customer support by riderly made my booking experience quite smooth. We got every piece of help and information we needed to enjoy our stay.
15 September 2024
Unprompted review
Reply from Riderly
Hello Juri!
We’re so glad to hear that our customer support made your booking experience smooth and that you received all the help and information you needed. ❤
Your satisfaction is our priority, and we’re here to ensure you enjoy every moment of your trip.
We hope to see you again soon!
Best regards,
Support Team @ Riderly.com
Good customer service
Good customer service. Easy to make reservation. Almost new bike in very good condition. Decent helmet included.
10 September 2024
Unprompted review
Reply from Riderly
Hello Harri!
Thank you for your lovely feedback!
We’re thrilled you had a smooth reservation process and enjoyed riding the well-maintained bike. 🏍
We can’t wait to assist you on your next adventure!
Best regards,
Support Team @ Riderly.com
we had a great experience with the…
we had a great experience with the motorcycle,
the chat throw WhatsApp was excellent.
it was good if you mentioned that you provided only helmet and gloves for protection cause we had to buy jacket.
and every thing was great thanks for the help and the assistance.
27 August 2024
Unprompted review
Reply from Riderly
Hello!
We appreciate your feedback about our service and will consider it for future communications. We want to ensure all our customers are fully informed!
Thanks again for your kind words, and we hope to see you on your next ride! 🐱🏍
Best regards,
Support Team @ Riderly.com
💯 perfection
💯 perfection. Found these in a web search and decided to email them. They emailed straight back with the answers I needed and assisted me all the way. Arrived in Spain and headed to the location where all 3 bikes were waiting at the dealership all 2024 models. Helmets locks and panniers present with no hidden extras, delighted thanks you guys you made my holiday
31 August 2024
Unprompted review
Reply from Riderly
Hello Daniel!
Wow, thank you for the fantastic review!
We’re so happy to hear that everything was perfect for your trip and that our team could assist you along the way. 💪
Your kind words truly make our day, and we’re so happy to have played a part in making your holiday enjoyable. We can’t wait to see you again on your next adventure!
Best regards,
Support Team @ Riderly.com
Vespa 300 Tuscany Tour
Every aspect of my Vespa rental was exactly as expected. The bike I was expecting was available to me as well as all of the added extras.
20 August 2024
Unprompted review
Reply from Riderly
Hello David!
Thank you for your wonderful feedback!
We’re delighted to hear that your Vespa rental met all your expectations and that everything was ready for you. It’s great to know you enjoyed the added extras!
We hope to welcome you back for your next adventure! ⚡
Best regards,
Support Team @ Riderly.com
Reply from Riderly
Hello Raphael!
We’re thrilled to hear that you had an amazing experience with us. Your recommendation means the world to us! 🌟
We look forward to serving you again in the future!
Best regards,
Support Team @ Riderly.com
Everything was perfect with Riderly
Everything was perfect with Riderly and Yahama Nmax! The motorbike was Awesome! The service from Riderly was truly excelent.
20 August 2024
Unprompted review
Reply from Riderly
Hello!
Thank you for sharing your positive experience with us.
It’s fantastic to know that you found the motorbike awesome and our service to be excellent. 💪
Best regards,
Support Team @ Riderly.com
Wery good company
Wery good company, supportive, fast feedback, especialy Lian, did best where others couldnt :) i got back my deposit later becouse my flight was canceled, thank you and i will get back :)
18 August 2024
Unprompted review
Reply from Riderly
Hello!
Thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with our company and that Lian was able to assist you so effectively. 💪
We look forward to seeing you again!
Best regards,
Support Team @ Riderly.com
Totally focussed on speedy and accurate…
Totally focussed on speedy and accurate communications. Also never fazed with inevitable need for changes in dates and bike preferences. Negotiated a good deal for our party. Job well done !! 5 stars
29 February 2024
Unprompted review
Reply from Riderly
Hello!
Thank you so much for the wonderful review!
It was a pleasure working with you and negotiating a great deal for your party. Your 5-star feedback truly means a lot to us. 🌟
Thanks again for your support!
Best regards,
Support Team @ Riderly.com
Thank you for the very quick processing…
Thank you for the very quick processing of the application. We ordered the motorcycle at night and it was delivered to Athens airport the next afternoon. Very fast communication and professional attitude. The motorcycle was in very good condition with full service.
Thank you!
13 July 2024
Unprompted review
Reply from Riderly
Hello Ginta!
Thank you for taking the time to share your experience!
Thanks a ton for the awesome feedback!
We're so glad you were happy with the speedy service and the condition of the bike.
It was a pleasure helping you out, and we can’t wait to do it again. Safe travels and enjoy the ride! ❤
Best regards,
Support Team @ Riderly.com
Good service and amazing customer support.
7 August 2024
Unprompted review
Reply from Riderly
Hello Luis!
Thank you for your wonderful feedback!
We’re delighted to hear that you were pleased with our service and customer support.
We look forward to serving you again soon! 💪
Best regards,
Support Team @ Riderly.com
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