Ricoma Reviews 

Tristan Jasmin, helped me sooo much and he sent a video to explain what I needed to do. It solved the issue and made the deadline due to his assistance!

Constantly breaking down or issues to deal with. Pieces wear out quickly. Printer ink came in half empty even tho they advertised it as lasting much longer. Look elsewhere for your embroidery and printers.

Cristian was so polite and patient with me through the whole process! I’m sure he was probably rolling his eyes when he told me to do something and I didn’t understand what he meant. He was knowledgeable and he got my machine fixed!

Michele, is be far one of the best customer service agents I have ever came across. She breaks down very well and very knowledgeable. She is my go to person each time.

I don’t contact support often actually only 2 times in the 3 years I had the machine.

Today I had the pleasure of getting assistance from Arel who was absolutely incredible and helped guide me through a video call to resolve my issue.

Was a great resource and most definitely a valuable asset to the company

The support team was very responsive and aid very well aiming to helpful troubleshoot guides.

Yanni, was very helpful.
Thanks!

I’ve been a loyal Ricoma customer for years, owning two MT-1501 embroidery machines and one MT-1502, which have served me well. That’s why I felt comfortable making my biggest business investment yet, a $35,000 DTF printer from Ricoma. Unfortunately, this has turned into my biggest business regret.

The machine arrived defective and not fully assembled on the inside. I was instructed to take it apart and put it back together, which resulted in over $1,000 in damage to my brand-new floors and walls. After spending countless hours on calls with customer support and trying to troubleshoot, Ricoma finally sent a technician (Diego) to fix it. Diego’s solution was to increase the white ink output by 4x the recommended amount, which increased my ink costs and printing time fourfold, and still didn’t resolve the poor print quality.

Since then, I’ve continued to experience:
• Excessive ink usage, driving up costs.
• Printing times that are 4x longer than advertised.
• Inconsistent and low-quality prints.

Ricoma’s response? They want me to keep doing troubleshooting calls, even though their own expert couldn’t fix it in person. I’ve already spent dozens of hours on calls and followed every instruction, with no success. Now, Ricoma has stopped responding to me altogether.

To make matters worse, Ricoma promised me two VIP tickets to DecoSummit as part of their attempt to remedy the situation, but they never followed through.

What’s especially frustrating is that I’ve supported Ricoma for years, recommended their embroidery machines to so many people, and even had my picture and review used in their ads for years (until I finally asked them to take it down). At this point, I’m losing faith in the company. I just want them to either send a technician to properly fix the machine or refund my money.

For a $35,000 machine, this is unacceptable. I’m hoping Ricoma does the right thing, but based on my experience so far, I’m not optimistic.

owned Ricoma machine for 17 years, great people great support. Thank you.

Great customer service. Worked with Shirlen and she was able to resolve my error in reference to the Chroma subscription. Great communication and so far very impressed with the company as I am a new customer.

Arel determined the problem that I was experiencing, called me to discuss it, and got the replacement part shipped out by the end of our phone call. Now, this machine is back up and running great. Not only great technical support, but the customer service was also spot on. I hope I never need to reach out again, but if I do, I'm confident that my issue will be resolved quickly.

Reynaldo D is the best tech ever! He is patient and takes the time needed to explain everything

Reynaldo Delgado, Tec support. Highly recommend him as a rep. He helped me figure out that the hoop that was sold to me was in fact not the right hoop for my machine. He was also very helpful in reaching my demand and exceeding my expectation as we both learned something new that day about the machine as well. Thank you Reynaldo.

Top notch customer service. Camille Lumbao, was amazing. Anytime I need anything, from parts to even a simple question about my machine these guys never back down or turn me away. This is what sets them apart.

Had a question about needle not catching and Jen Organo was quick to help me resolve my issue. She sent a video link to walk me through it. Much appreciated.

My support Team was patient with me and worked with on my time to resolve my issue with my embroidery machine. I'm back in business.

Love my new embroidery machine EM1010. Service Department was great when I called them with a question. Thanks Tristan!!!

Very good communication and easy to problem solve

I needed to change out the color change motor. Kimberly Handal walked me though it in a very patient and methodical way. It took over one hour - my machine is back up and running and I am so grateful for her guidance.

I bought a uninet i color 550 a few years ago and the software pro rip, today i encountered a port issue but because they no longer deal with uninet and they parted ways they can no longer help me with any issues, it will make we wonder if I buy any other machines from them and they parted way ways again will they help me. Probably not think twice when buting machines and make sure whatever they promise you have it in writing.