Ricoma Reviews 

Christian was able to help me get my machine up and running via facetime. Was quick and easy

Many thanks to Arel for his quick response, friendly demeanor and willingness to help me get back up and running!! He’s an asset to the Ricoma team. THANK YOU!

Was working with Ann Alentijo on a part for our machine the first one had gotten damaged and they jumped right on it and sent me a new one thanks for the fantastic service

After 18 months of light use my Vision DTG printer stopped working. I've worked with Ricoma and tried every suggestion for part replacement to repair my printer. It's been 5 months and thousands of dollars spent, and my printer is still down. They lack effective communication and accountability. No one can tell me if replacing these parts will actually fix my problem; it's all a suggestion. I've lost countless sales while Ricoma drags their feet to answer a simple email. In an attempt to receive community support I visited Ricoma's Facebook page for Vision owners and it's filled with other dissatisfied customers. This machine is a lemon and Ricoma's tech department is unequipped to effectively resolve the issues customers are facing.

Title: $18,000 Mistake — Be Very Cautious Before You Buy from Ricoma

In 2023, I made what I thought was a promising investment by purchasing a 20-needle embroidery machine from Ricoma. It turned out to be a major disappointment — not because of the machine itself, but because of broken promises, poor support, and a complete lack of accountability.

The salesman who sold me the machine assured me that if I was unhappy, I could sell it back to the company. That turned out to be false. He’s no longer with Ricoma, and when I reached out for help, the new salesperson tried to help but ultimately nothing came of it. Ricoma did not honor what was promised to me during the sale.

When I tried to sell the machine via Craigslist, I referred several interested buyers directly to Ricoma, thinking they could take over the payments. Instead, Ricoma turned around and sold them brand-new machines, telling them that assuming my loan would be too complicated. So while I was trying to offload my machine, Ricoma used my leads to make more sales — and left me stuck.

To make matters worse, I found out too late that the $18,000 price tag was just the beginning. You’ll likely need to spend $2,000 or more on additional hoops, digitizing software, and other accessories — none of which were made clear upfront. The training? Video-based and not hands-on. The digitizing software? Overwhelmingly complex unless you’re already tech-savvy — and many users end up outsourcing it anyway, racking up more expenses.

The embroidery business can be profitable, but only if you’re well-prepared and have a strong customer base. I’ve struggled to find clients willing to pay enough to make this worthwhile — and Ricoma hasn’t offered meaningful solutions.

So here I am, still the owner of a machine I want to sell, with no help from Ricoma and no way out unless I find a buyer with good credit and enough cash to pay off my loan. If you’re considering Ricoma, do not assume what the sales rep tells you is reliable or backed by the company.

If I could go back, I would have spent that $18,000 on a new car instead. At least that would’ve come with a warranty that means something.

Ricoma customer support is FANTASTIC!!! They respond quickly, professionally, and expertly. I have great respect for you all!

Just got my machine and trying to use it before the training, ran into some issues. So I called spoke with Dee Ballbada and she got most of the issues done right then. But she ended up calling me back the following day with the rest of the issues I was having. Great support!

Customer service has been nothing but helpful.
My sewing machine arrived and when I began putting it together I realized I had not recieved the motor. I emailed customer service and heard back from them quickly. My motor was shipped out the very same week.
Once I was able to resume assembly I noticed the drawer was cracked more than likely during shipping, again customer service was very responsive. I have not yet completely assembled my sewing machine just yet, but should any other troubles arise I am confident that customer service will be ready and willing to support my needs.

Shirlen Aguilar amazing customer service very patient and very knowledgeable. I go to her anytime.

Arel Real,
Thanks for your support on my new machines from Ricoma. Your expertise really made a difference.

Ricoma’s customer service never disappoints!
My tech, Reynaldo Delgado was super helpful, professional & patient. I had a couple different issues with my machine, and he never once seemed frustrated. He took the time to troubleshoot with me thoroughly until we got to the bottom of every issue and he even gave me some advice moving forward. When you've made a big investment like this, you want to feel supported, Reynaldo Delgado and the Ricoma team always delivers. Huge thanks to everyone at Ricoma!

I purchased my ricoma machine back in 2022, and I never had any mechanical issue at all until this year May 2025. Turns out my x axis belt needs to be replaced as diagnosed by Reynaldo Delgado. He also walked me through the installation process, he was very patient and helpful. This is the reason why i went with ricoma as my first commercial embroidery machine purchase, it’s their excellent customer support. If your budget allows you to invest with ricoma, i highly recommend it! Shoutout to mr Reynaldo for being an awesome ricoma tech! 🫡

Reynaldo Delgado Help me so much and very knowledgeable

ticket 326121
Shirlen Aguilar came to my rescue again today! She not only fixed my printer but talked to AT&T and has my printer set up on its own 2.4 g band! Once again above and beyond the call of duty!! Thank YOU SHIRLEN!!

I have had a MT1502 since 2017 and has been a continuous headache!. This machine has more settings than carter has pills which makes it impossible to sew out different digitized patterns without stopping and going. I literally hate this machine but am stuck with and have learned to tolerate it. I spend more time working on it and re threading it than trying to make a little money with it. The support I have gotten is a joke! When I first got it they sent a trainer down high on crack that didn't even know how to thread it. Then they sent another guy down that knew how to thread it but that was about it. I have 5 10 needle pr 1000 brothers that run around the clock with local support and only use my Racoma when absolutely necessary for sewing large biker patches and still have to fight with it. It has NEVER completed a pattern without something going wrong numerous times. My advise is Get a brother or tijima which is my next machine.

Sydney at Ricoma has been so helpful in getting my parts to me in a speedy manner with excellent communication and little needed from my end. I appreciate him and Ricoma for taking this company into the future!

I worked with Jaydelle, Dee, and Arel! Great service! I may need a part for my Ricoma, but Arel got me up and running, but now I see a part may need to be replaced. I’m looking forward to the next interaction with the Ricoma team!

I own many Ricoma machines and they are the workhorses of our business. They are always fast to reply and help with any questions that I have.

Christian Hernandez was thorough, kind and patient with me as we worked together to make adjustments to my embroidery machine to get it back to the proper settings.

I was lost, couldn’t even understand how and what I had to do to download Chroma Software. You answered my call,… not only I did not have a log in code. Jen call back with the code, and walk me through every step , to install Chroma Software . Mam, your patience and expertise is truly remarkable. Thank you so much, I’m satisfied with the service I received from you.