Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and... See more
Company replied
Location
Switch locationRichmond Suzuki, 112 Commercial Road, Totton, SO40 3AD Southampton, Hampshire, GB
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See what reviewers are saying
Love my Suzuki, that's been confirmed by the amazing customer service today from Geoff and Charlie. Huge thank you for everything and making this a great experience for my mum. Here's to more wonderfu... See more
Company replied
A professional and helpful experience with Suzuki Richmond. Jag was very accommodating of my needs and went out of his way to find the right car within my needs and budget. The car arrived very quic... See more
Company replied
Charlie Dobson the sales executive was most helpful, she was patient and kind as i have parkinson's disease.She explained everything and checked for understanding. Charlie took us for a test drive an... See more
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Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
Richmond Suzuki, 112 Commercial Road, Totton, SO40 3AD, Southampton, Hampshire, United Kingdom
- 02380 873 888
4.9
Excellent
714 reviews
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Great customer service
Great customer service. Staff went out of their way to meet my needs. Exceeded expectations.
15 October 2026
Reply from Richmond Motor Group - Suzuki Southampton
We're happy to hear that our team provided such helpful support and made your visit memorable.
All staff were friendly and…
All staff were friendly and knowledgeable, great customer service
14 October 2026
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your five-star rating! We are so glad to hear that our team was friendly, knowledgeable, and provided you with great service.
Fantastic service as always buying my…
Fantastic service as always buying my fourth Suzuki Swift from Geoff at Richmond Totton!
Many thanks as always 👍👍
Simon Wallis
3 October 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
Thank you so much for your loyal custom over the years. We are absolutely delighted to hear about your continued positive experiences and that you received such fantastic service once again. Enjoy your new vehicle!
Reply from Richmond Motor Group - Suzuki Southampton
We are thrilled to hear about your great experience working with our team. Thank you for taking the time to leave such a wonderful five-star review!
From the initial conversation to…
From the initial conversation to picking up the new car Geoff and the team have been superb , the best customer service by a long way
30 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're so glad to hear that our team provided superb customer service from your initial conversation to picking up your new car! It's wonderful that you had such a positive experience.
Love my Suzuki
Love my Suzuki, that's been confirmed by the amazing customer service today from Geoff and Charlie. Huge thank you for everything and making this a great experience for my mum. Here's to more wonderful time with Suzuki
1 October 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're absolutely delighted to hear about your excellent experience! It's wonderful that our team provided such amazing customer service, making it a great experience for you and your mum.
Easy communication from Jagdeep Bhakar…
Easy communication from Jagdeep Bhakar who helped me with all the paperwork and information required. The car colour was acquired and the car sorted in a very short time. I am very happy with all of the service from the retailer.
29 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your positive feedback! We're delighted to hear that our team provided easy communication and helped with all the necessary paperwork and information. We're glad the car was sorted quickly and that you are very happy with our service.
Excellent
Geoff Cain Sales Rep was excellent and very knowledgeable and there was no pushing into a sale.
Service was great
Would definitely recommend purchasing a car from here.
29 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're so glad to hear that our team member was excellent and very knowledgeable! It's wonderful that the service was great and that you would recommend purchasing a car from us.
A professional and helpful experience…
A professional and helpful experience with Suzuki Richmond. Jag was very accommodating of my needs and went out of his way to find the right car within my needs and budget.
The car arrived very quickly and I was supported well to understand all of the new elements, including how to set up charging for the electric vehicle.
Highly recommended.
21 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're so pleased to hear you had such a professional and helpful experience! It's wonderful that our team member was accommodating and went out of their way to find the right car within your needs and budget. We're also glad you were well-supported in understanding all the new elements of your electric vehicle.
Part exchange
Geoff goes above and beyond with the service.
He originally sold me an Ignis a couple years ago and since then I've had a baby so needed something bigger.
I emailed Geoff and he got back to me efficiently and helped source me a Vitara - very quickly and a good price!
When I came to collect the car Geoff sorted everything out including setting up the new tax direct debit.
He also kindly put some fuel in the car as I had my baby with me this would have been difficult (it's the little things!)
The car is lovely to drive, I'm in love!
17 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We are absolutely thrilled to hear about your wonderful experience! It's fantastic that we could assist you in finding a larger vehicle so efficiently and at a great price, especially with your new baby. We're delighted that the small gestures, like putting fuel in the car, made a difference for you. Enjoy your new car!
Geoff was amazing
Geoff was amazing, super kind and highly knowledgeable about his specialty.
23 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your five-star rating! We're delighted to hear that our team member was super kind and highly knowledgeable.
Very good
Geoff was very clear, communicative and knowledgable. No issues. Like Suzuki and would come back again in the future.
22 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your fantastic five-star rating! We are delighted to hear that our team member was clear, communicative, and knowledgeable. We look forward to welcoming you back in the future.
Great service from Geoff
Great service from Geoff, this will be my 4th Suzuki from Richmond Suzuki in Totton, highly recommend.
12 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're delighted to hear about your continued positive experiences with us! It's wonderful to know you've had such great service and that you highly recommend us.
Outstanding
Outstanding. Nothing was too much trouble at this dealer. Have always gone back due to the customer service. And love the Vitara. These people know about customer service.y last vehicle was an MG and their customer service was not a patch. When I chose to investigate getting a Vitara outright for my retirement to Scotland Will could not have been more helpful. Even calling a few days after I had collected the car to check everything was ok. Well done as always Suzuki Southampton 👍
11 September 2026
Reply from Richmond Motor Group - Suzuki Southampton
We are absolutely delighted to hear about your outstanding experience and your continued satisfaction with our customer service. It's wonderful to know that our team, especially Will, made your retirement car purchase so smooth and enjoyable. We truly appreciate your kind words.
Very polite dealership
Jagdeep has been extremely helpful and patient from start to finish and couldn’t recommend him enough!
11 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your fantastic review and five-star rating! We're so glad to hear that our team was extremely helpful and patient from start to finish.
We’ve just picked up a new scross from…
We’ve just picked up a new scross from Jag at totton in Southampton and it was all very friendly and easy to buy via this branch very happy thank you
11 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're so glad to hear that buying your new scross was a very friendly and easy experience at our Southampton branch. Thank you for your kind words!
Geoff has provided a great service and…
Geoff has provided a great service and has been so helpful from start to finish, I would highly recommend him.
7 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your five-star rating! We're so glad to hear that our team member provided great service and was helpful from start to finish. Thank you for your recommendation!
Superb salesman
Cannot recommend Ricky from newmans suzuki enough! Friendly,reliable and very knowledgeable salesman and most importantly honest! Ricky listened to our requirements and from start to finish was a very smooth transaction. Would def recommend!
4 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We appreciate your wonderful feedback and the five-star rating! We're delighted to hear that our team provided friendly, reliable, and knowledgeable service, making your transaction smooth from start to finish.
It was an absolute pleasure dealing…
It was an absolute pleasure dealing with Ricky Singh who was very professional and knowledgeable and guided us through the process of buying a new car.
28 August 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We're so glad to hear that you had an absolute pleasure dealing with our team member! It's wonderful that they were professional and knowledgeable, guiding you through the process.
Great service from Geoff on the…
Great service from Geoff on the purchase of the Vitara , explained everything at each stage .
3 September 2026
Unprompted review
Reply from Richmond Motor Group - Suzuki Southampton
We are delighted to hear that you received great service during your car purchase and that everything was clearly explained at every stage. Thank you for sharing your positive experience!
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