I had a really positive experience purchasing my new car. From start to finish, the whole process was smooth, straightforward and stress-free. A special mention has to go to my Kelly Faith who was... See more
Location
Switch locationMG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB
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This was the second car we have bought from this dealership. Originally we were going to buy an used car, but decided on a new car. Marius Mockus, at Guildford Richmond Motors, helped us go through... See more
Company replied
It was great to return to Richmond Motor Group for a new car. We were once again looked after by Marius Mockus who is a very methodical and professional salesman. We leased this time and Marius took t... See more
Company replied
Initially our experience was a little rocky as we ventured over to MG Richmond Guildford for a test drive that wasn’t offered despite being booked in. I gave my feedback to the Sales Ma... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, United Kingdom
- 01483 668 303
4.8
Excellent
367 reviews
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Very happy with the help I got choosing…
Very happy with the help I got choosing the right car for me, Charlie and Marius were very helpful and informative, would highly recommend them
28 February 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're happy you were pleased with the assistance you received in selecting your ideal car. It's great to hear that our team was so helpful and informative.
Dealt with Marius who assisted greatly…
Dealt with Marius who assisted greatly with my research regarding the purchase of an MG HS Trophy. Clearly explained and offered a variety of finance options that were all feasible options. Fully understood and accepted my decision that I wanted to delay a purchase until later in the year. Will definitely go back later in the year and hopefully do a good deal.
11 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We appreciate you sharing your experience. We're happy to hear that the information and options provided were helpful and suited to your needs. We look forward to assisting you again later in the year.
Henry was great with all our needs
Henry was great with all our needs, happy Customer
13 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're happy to hear that all our needs were met. Thank you for being a customer and for your feedback!
Great experience.
Henry was very professional and helpful. I cannot recommend him highly enough.
12 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We appreciate your kind words! We're happy to hear that you had a positive experience and that Henry was so helpful to you.
Henry has been amazing and…
Henry has been amazing and understanding , he has made us feel very welcome from the beginning to the end , give him a raise 😂🙏🏽❤️
12 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're happy to hear that your experience was amazing! We appreciate your kind words and are glad you felt welcome. Thank you for the positive feedback!
Marius Mockus was the reason for our…
Marius Mockus was the reason for our positive experience, this guy is the difference and is the reason we have just bought our 5th MG from Richmond Motors
4 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're happy to hear that you had a positive experience. It's great to know that Marius made such a difference and that you've purchased multiple vehicles from us. Thanks for your feedback.
Great experience and customer service…
Great experience and customer service all around
11 November 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're glad you had a great experience with our customer service. Thank you for your positive feedback; it means a lot to us.
Excellent service so friendly staff and…
Excellent service so friendly staff and great cars
5 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for the fantastic review and five-star rating, Steve! We're delighted to hear you were pleased with our service, friendly staff, and great cars. Your kind words mean a lot to us. Best regards, Richmond MG Guildford.
Adam was very professional
Adam was courteous, professional and knowledgeable.we explained what type of car we needed and he found us one to the exact specifications.There was no pressure to buy and the whole process was seamless..On the day of exchange and pick up Adam made the whole process look easy..keep up those skills Adam...great customer service..thank you.
7 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your fantastic review, Mr G. We are thrilled to hear about your positive experience at Richmond MG Guildford. Adam will be delighted to know his courteous, professional, and knowledgeable service made the process seamless for you. We appreciate your kind words and will be sure to pass them on. Enjoy your new car, and thank you for choosing Richmond MG Guildford!
The experience was excellent and…
The experience was excellent and professional,
My sales representative, Mr Marius, is very helpful.
4 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your kind review and five-star rating, Mostafa. We are delighted to hear that you had an excellent and professional experience at Richmond MG Guildford. We will be sure to pass on your kind words to Mr Marius. Best regards, Richmond MG Guildford.
So efficient and friendly
So efficient and friendly. Kelly made the process an absolute pleasure!
7 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your wonderful review and five-star rating, Ant. We’re delighted to hear that Kelly made your experience at Richmond MG Guildford such a pleasure. Your kind words mean a lot to us, and we look forward to welcoming you back in the future.
Great customer service
Great customer service. Sales person really helpful throughout the process of trading in old car and buying our new vehicle
3 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your wonderful review and five-star rating, Helen. We're delighted to hear that you had a great experience at Richmond MG Guildford. It's fantastic to know our sales team was helpful and supported you through trading in your old car and purchasing your new vehicle. We hope you enjoy your new car and look forward to welcoming you back in the future!
Kelly was excellent and gave us a lots…
Kelly was excellent and gave us a lots of advice. We are very happy about all the services.
6 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Mr Miyazaki. We are delighted to hear that Kelly provided you with excellent service and valuable advice. Your kind words mean a lot to us, and we are pleased to know you are happy with all the services at Richmond MG Guildford. Best regards!
Marcus was so kind & very helpful
Marcus was so kind & very helpful. Since I ordered my new Motability car on December 10th 2025. I collected it this morning. He has let me know everything that I needed to know. Such good customer service
3 March 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're happy to hear that you found our service helpful and kind! We appreciate you mentioning the assistance you received while ordering your Motability car and are glad you had a positive experience.
Worked with Kelly for my motability…
Worked with Kelly for my motability vehicle. Very straightforward process. Quick on comms. Very happy. Highly recommend!
25 February 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Wendy, thank you for your fantastic review and five-star rating! We're thrilled to hear that Kelly made the process for your Motability vehicle straightforward and efficient. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Richmond MG Guildford.
Majorly disappointed
Really disappointed with the service I have been receiving. I bought my car from another dealer but any service work has to go to MG. It has been in twice since I got the car (July 2025.) The person I have been speaking to has been rude in person and the way I have been spoken to is not how you talk to people you want to
provide good service to. They are refusing to say what is wrong with my car and can’t do anything about it, despite there being photo evidence. My case has now been passed to another advisor without me being told and all emails have been ignored. This is not the first time. Really unhappy with the service i’ve been provided, especially for the amount I pay each month.
12 February 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and apologise for any inconvenience or frustration caused.
This is not the level of service we strive to provide, and we would like the opportunity to put things right. Please email us at customer.service@richmondmotorgroup.com with your contact number and address so we can investigate the issue thoroughly.
We appreciate your patience and hope to restore your confidence in us.
Kind regards,
Izzy
Unable to get through on the phone to…
Unable to get through on the phone to sales or any of the other options, no reply to online chat or message via carwow. Is there anyone there at 9-10am on 18/2/26?
18 February 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Keith,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Please get in touch with our team on 01483 916 480, and our team will be happy to help.
Kind regards,
Izzy
Kelly at MG Guildford went above and…
Kelly at MG Guildford went above and beyond to help sort my daughter new car and my new mobility car highly recommend MG xx
14 February 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your wonderful review, Miss Carew! We are delighted to hear that Kelly at Richmond MG Guildford provided exceptional service and went above and beyond to assist with both your daughter’s new car and your mobility car. Your recommendation means a lot to us. Best regards, Richmond MG Guildford.
Buying my brand new MG ZS!
I brought my MG ZS yesterday and was dealt with Marius and Sheila. They was both absolutely incredible in helping me getting the right car for me and my fiancé’s needs and wants. Made us feel very welcome from the moment we walked through the door and couldn’t have been happier with the service they showed us! Couldn’t of asked of anything better and we are over the moon with the car so thank you for everything you both did!
9 February 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Robbie, thank you for your fantastic review and five-star rating! We are delighted to hear that Marius and Sheila provided you with such excellent service and helped you find the perfect MG ZS for you and your fiancé. Your kind words mean a lot to us, and we are thrilled that you are over the moon with your new car. Thank you for choosing Richmond MG Guildford, and we wish you many happy miles ahead!
Fantastic service and very helpful
Fantastic service and very helpful. Kelly faith was incredibly helpful, made the entire process very easy, a pleasure to have business with.
6 February 2026
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for the fantastic review, Hrvoje. We're thrilled to hear you had such a positive experience at Richmond MG Guildford. We'll be sure to pass on your kind words to Kelly Faith, who will be delighted to know she made the process easy and enjoyable for you. Best regards, Richmond MG Guildford.
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