Richard Kendall Estate Agent Reviews 

1,124
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and willingness to go above and beyond. People frequently highlight the excellent communication, regular updates, and prompt responses, which contribute to a smooth and stress-free process. Reviewers often felt well-informed and supported throughout their journey. The service provided is consistently described as efficient and effective, with many consumers appreciating how the team makes complex processes easier. Customers value the proactive approach and the dedication of the staff, ensuring a positive and seamless user experience from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

We've used Richard Kendall to manage our rentals for many years now and we have always been more than happy with their approach to our properties and have loved the pro active way in which they've d... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been absolutely brilliant from the beginning right until the end of our journey. As first time buyers we did not have a good understanding of the process but Elizabeth explai... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,124)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

JUST WHAT WAS NEEDED FROM DAY ONE TO CLOSURE

I take this opportunity to show my gratitude to Karen Marijewko who from the A/M Estate Agent helped myself and my Wife during this sale. At all times Karen was friendly, courteous and extremely efficient. In my opinion she is exactly the type of person you need in this position, always on top of the situation and more than willing to go that extra mile. We are very,very grateful to her and compliment her on having a marvellous manner,thank you.

21 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for taking the time to share such heartfelt feedback. We are truly delighted to hear how well Karen supported you and your wife throughout your sale. Her friendly, courteous and efficient approach is exactly what we strive for and it’s wonderful to know her willingness to go the extra mile made such a positive difference. Karen will be deeply appreciative of your kind words and praise for her manner and dedication. Thank you again for choosing Richard Kendall and for placing your trust in us. We wish you both all the very best for the future.

Rated 5 out of 5 stars

Fantastic service.

I can’t thank Karen Marijewko enough for her recent support in my recent sale and purchase. It wasn’t all smooth sailing (through no fault of Karen or Richard Kendall) but Karen went out of her way on numerous occasions to ensure the sale/purchase was progressing as quickly as possible. The communication I received was brilliant and greatly appreciated.
I wouldn’t go to anybody else in the future.

20 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you so much for your kind and thoughtful review. We are really pleased to hear that Karen was able to support you through both your sale and purchase, especially when things didn’t go quite to plan. We wish you all the very best in your new home and look forward to helping you again in the future, should you ever need us.

Rated 5 out of 5 stars

Thank you Fran!

Fran at the Horbury office has been extremely helpful in assisting us settle in to our new home! Process has been super quick and easy, and any queries we have had so far have been replied to and resolved almost immediately, couldn’t be happier, thank you Fran!

19 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you so much for your lovely feedback. We are delighted to hear that Fran has been so helpful in getting you settled into your new home and that everything has felt quick and easy. Prompt responses and making sure queries are resolved quickly are things we really value. Fran will be thrilled to read your kind words. Thank you again for choosing Richard Kendall, and we hope you’re very happy in your new home.

Rated 5 out of 5 stars

Happy Customer *****

I was pleased with how smooth it’s gone.
customer service by Amber was really good and understanding.
I would use Richard Kendall again

19 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for your feedback. We are really pleased to hear that everything went smoothly and that Amber provided such good, understanding customer service throughout. Amber will be delighted to know her support made a difference. We appreciate you choosing Richard Kendall and would be very happy to help you again in the future.

Rated 5 out of 5 stars

Fantastic service

Karen in the Wakefield office was amazing and made the whole process of moving house as stress free as possible. Communication was great with weekly updates from start to finish. Thank you

16 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are delighted to hear that Karen helped make your move as stress free as possible and that her weekly updates kept you well informed throughout. Clear communication is so important and Karen will be thrilled to know how much you appreciated her support.

Rated 5 out of 5 stars

Karen Marijewko …

Karen Marijewko has provided the very best service throughout the sale of our house. She is both professional and deals with everything quickly and efficiently. Outstanding service.
Thank you Karen.

19 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are delighted to hear that Karen provided such an outstanding service throughout your sale. Her professionalism, efficiency and commitment to her clients really do make a difference, and she will be very pleased to read your feedback.

Rated 5 out of 5 stars

First Class Service

Richard Kendall's Estate Agents were first class.
Karen Marijewko and the team kept us fully informed throughout the sale. She liaised with all others involved: solicitors, surveyors etc and referred back to us in a timely way, offering suggestions and options as appropriate.
Karen is always professional and supportive, and understands the stress of the housing market!
I don't think anyone else could have enabled a smoother process from start to finish.
Thank you, Karen.

10 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Karen and the team provided a first class service and kept you fully informed throughout your sale.
Thank you again for choosing Richard Kendall. We wish you all the very best for the future.

Rated 5 out of 5 stars

1st Class service from start to finish

We recently purchased a property through Richard Kendall Estate Agents and received outstanding service throughout. In particular, Karen Marijewko was exceptionally professional, prompt, and consistently proactive in keeping us updated at every stage of the process. Her communication was clear, timely, and genuinely reassuring, making what can often be a stressful experience run smoothly.

I would highly recommend Richard Kendall Estate Agents, and even more so Karen, whose dedication and attention to detail were exemplary. A first-class service from start to finish.

15 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review. We are delighted to hear that you received such outstanding service throughout your purchase and that Karen’s professionalism, proactive approach and clear communication helped make the process smooth and reassuring. Thank you again for choosing Richard Kendall, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, agent Karen Marijewko was a star, very helpful and supportive. Would recommend Richard Kendall to anyone.

15 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you so much for leaving a review for Karen, she will be over the moon and we wish you a very Merry Christmas.

Rated 5 out of 5 stars

Swift Dream Home Purchase in West Yorkshire

We purchased our dream home and we’re extremely impressed with the senior partner Sara Whalley at the first point of contact when she promptly processed our initial offer and in a very short time without any delay. Subsequently Karen Marijewko looked after us and she was thorough, professional and kept us up to date throughout and ensured a very smooth purchase process. We are now moving into the beautiful dream house in good time before Christmas and will always be grateful to you both and rest of the team at Richard Kendall

10 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you so much for sharing such a lovely review. We are delighted to hear that Sarah and Karen supported you so well from the very first offer right through to completion. Prompt action at the outset and clear, consistent communication throughout are exactly what we strive for, so it’s wonderful to know this made your purchase feel smooth and well managed. We are especially pleased that everything came together in time for you to move into your dream home before Christmas what a perfect way to start the next chapter. Your kind words will mean a great deal to Sarah, Karen, and the whole team. Thank you again for choosing Richard Kendall, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Amber was always very friendly and kept…

Amber was always very friendly and kept us informed throughout the whole process which was wonderful as first time buyers. Many thanks to her and the team!

14 November 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for leaving a lovely review for Amber at the Pontefract office, we really do appreciate it.

Rated 5 out of 5 stars

Karen Marijewko has been amazing

I've personally never sold a property before this one so I had no idea what to expect but Karen Marijewko provided such informative information and help throughout the process she made this so much easier. I haven't had to pester for constant updates as Karen had provided them. I want to thank Karen personally as she has been an absolute pleasure to speak with on the house sale and made my life so much easier with the sale and keeping me up to date with everything. I would definitely recommend Richard Kendall just for Karen.

11 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

We really appreciate you taking time to leave a review for Karen at our Wakefield office, she will be so happy that she made the process easier for you. Have a lovely Christmas.

Rated 5 out of 5 stars

Amanda at the Pontefract office

Amanda at the Pontefract office is amazing!
She is on top of everything, keeps in regular contact and makes you feel like your house sale is genuinely important to her.
She also keeps in contact with solicitors on both sides, chases anything that needs doing and makes sure that everything happens as it should.
If Amanda isn’t available Amber acts on her behalf so you are never left in the lurch.
First class service

26 November 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for leaving a review for Amanda at the Pontefract office, we think she is amazing too. Glad you was so happy with the service you received.

Rated 5 out of 5 stars

Lucy and the Team were great.

Lucy and the Team were really helpful throughout the process of selling my house which was made more complicated with me living a long way from the address I was selling. Always on hand to speak to keeping me infomred throughout. Lucy certainly made the whole process a lot easier. Thank you for your hard work and help throughout.

24 November 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are really pleased to hear that Lucy and the team were able to support you throughout your sale, especially with the added challenge of you being based some distance away. Keeping you informed and making the process as straightforward as possible is exactly what we aim to do. Lucy will be delighted to know her help made things easier for you. Thank you again for choosing Richard Kendall, and we wish you all the very best for the future.

Rated 5 out of 5 stars

We cannot speak highly enough about the…

We cannot speak highly enough about the service we have received from this company. All company’s are really rated mainly by the actions of their employees, and in this case that is highly applicable. We refer to Liz Cooke (aka Liz here!) who was unrelenting in her efforts to progress a sale of a property for our daughter. We are very grateful for her actions and the professional manner in delivering the desired result. Many thanks Liz!👍😀

5 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for such a thoughtful review. We are delighted to hear that your experience was a positive one and that Liz’s dedication and commitment made a real impact throughout the sale. We very much appreciate you taking the time to share this and are grateful for your support. Wishing your daughter all the best in her new chapter.

Rated 5 out of 5 stars

Experience with Elizabeth Cooke at Richard Kendal

I had a great experience with Elizabeth Cooke from Richard Kendall for the sale of my property. She kept me informed throughout the entire process and was always proactive in chasing things up and staying in regular contact. Her communication was clear, consistent, and always reassuring, which made everything feel easier and less stressful.
Liz’s professionalism, friendliness, and dedication was outstanding. I’m so grateful for all her hard work in getting my property sold. Would highly recommend her to anyone looking for a friendly, professional, reliable and supportive estate agent

5 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for sharing your experience and for your kind words about working with Elizabeth. It’s wonderful to hear how supported you felt throughout your sale. Liz will be delighted to know her professionalism and friendly guidance made such a positive difference. Your recommendation means a great deal to us, and we appreciate you choosing Richard Kendall for your property sale.

Rated 5 out of 5 stars

We have used Richard Kendall for many…

We have used Richard Kendall for many years so when deciding to sell our loved property due to heath issues this was the company we straight away contacted initially David at the Wakefield Office and then we were luckily put with senior consultant Karen Marijewko. Karen was so thoughtful and kind she knew about our health problems and went out of her way to guide us through the process of selling and buying .She is a senior property consultant and really deserves that title . If we ever have to move again I would definitely ask for Karen and would advise family and friends to do the same.

5 December 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for taking the time to share such a thoughtful review. It means a great deal to hear that you chose to return to us after many years, and we are pleased Karen was able to support you through what was clearly an important and personal move. Karen will be delighted to know her kindness, guidance and understanding made the process easier for you, especially during a time of health challenges. Your comments about her dedication and professionalism are truly appreciated. Thank you for placing your trust in us once again and for recommending us to family and friends. We wish you the very best in your new home.

Rated 5 out of 5 stars

Donna and Joanne were superb at helping…

Donna and Joanne were superb at helping and supporting me through quite a difficult sale. Communication and follow up was excellent and everything was dealt with in a friendly and professional manner
I would certainly recommend Richard Kendall to all my friends and family

22 October 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for your lovely feedback. We are really pleased to hear that Donna and Joanne were able to support you through a challenging sale and that their communication and approach made a difference. It means a great deal that you would recommend us to others, and we truly appreciate it. Wishing you all the best for the future.

Rated 5 out of 5 stars

Elizabeth Cooke gave us fabulous…

Elizabeth Cooke gave us fabulous professional help with the sale of 4 properties - she is very approachable and efficient . In our most recent sale of a leasehold flat with more complex issues she was particularly helpful. She kept in touch with all parties - both ourselves and the buyer and solicitors from both sides. She has great communication skills and we felt informed throughout the sale. We felt that we were in safe hands with an experienced and responsive professional who could give us advice if needed.
Overall we appreciated Liz Cookes expertise and the lovely way she dealt with us. Thank you so much Liz you are a star!

26 November 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for taking the time to share such wonderful feedback. We are delighted to hear how much you valued the support Elizabeth provided, especially with several sales and the added complexities of a leasehold property. Thank you again for your trust and for working with us on multiple sales, it’s very much appreciated. We wish you all the best and are here whenever you need us.

Rated 5 out of 5 stars

Professional and supportive purchase…

Professional and supportive purchase with Karen Marijewko at Richard Kendall. This is the first time we have dealt with Richard Kendall, Karen was extremely supportive of guiding us through our purchase with weekly progress calls and helping us communicate with the seller. Compared with our agent and solicitor she was head and shoulders above everyone we have dealt with in our moving experience.

28 November 2025
Unprompted review
Richard Kendall Estate Agent logo

Reply from Richard Kendall Estate Agent

Thank you for taking the time to leave such a wonderful review. We are really pleased to hear that your first experience with Richard Kendall was so positive, and that Karen’s weekly updates and support made the process feel smoother.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look