Richard Kendall Estate Agent Reviews 

1,124
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and proactive approach, making interactions pleasant and productive. Many highlight the excellent service, noting how the team goes above and beyond to ensure a smooth and stress-free process, keeping them fully informed with regular updates. The customer service is often described as highly efficient, with quick response times to queries and proactive progress chasing. People appreciate the guidance and expertise, finding complex processes straightforward. Overall, consumers are very satisfied with the user experience, often recommending the company for its reliable and supportive approach.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and first-class... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding support and... See more

Response time

People report positive experiences with response times, highlighting prompt communication and regular... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Karen Marijewko at Richard Kendall Estate Agents. She kept us fully informed throughout the entire process and made everything feel smooth and stress free. Her professionalism a... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Cooke has been the most helpful, professional and super communicator for Richard Kendall. She has gone above and beyond her role to help us navigate this long and winding journey of buying... See more

Company replied

Rated 5 out of 5 stars

Karen is an absolute legend. I can’t sing her praises enough. We had a very long sale process and she kept me calm on many occasions, and helped so much with information flows between all parties invo... See more

Company replied

Rated 5 out of 5 stars

Karen Marijewko is so lovely and made us feel so looked after whilst buying our first home. She kept me constantly updated and made sure I understood the process. She really took the stress out of it... See more

Company replied


Company details

  1. Real Estate Agency
  2. Mortgage Broker
  3. Property Management Company
  4. Real Estate Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,124)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend they were very…

Highly recommend they were very informative weekly chats to keep us updated (gonna miss our weekly chats with Miranda) they are super helpful and do give good recommendations for trades men etc

13 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are really pleased to hear you felt well informed throughout and enjoyed the weekly updates. We are sure Miranda will miss those chats too. It is great to know you found the team helpful and that our recommendations were useful along the way.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Miranda.

Wishing you all the very best in your new home.

Rated 4 out of 5 stars

As a first-time homebuyer

As a first-time homebuyer, I had a lot of questions, and Miranda (Normanton) was the perfect guide. She was always professional and kept me informed every step of the way. Her constant support made what could have been a stressful process feel seamless

5 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Miranda was able to support you so well throughout your first home purchase. Buying your first home can feel overwhelming, so it is wonderful to know she kept you informed and helped make the whole process feel smooth.

We will be sure to pass your lovely comments on to Miranda and the team in Normanton.

Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Great Service - again!

We've bought and sold a number of properties over a long period of time and each time we've used Richard Kendall. The service we receive, especially from Liz Cooke, who has handled most of our dealings has always been 'five star'. Liz is 'on it' and always goes the extra mile to help us, I cannot recommend Liz enough. Great service, as always.

6 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review and for your continued trust in Richard Kendall over the years.

We are delighted to hear that you have consistently received five star service, and that Liz has looked after you so well each time. Her dedication and willingness to go the extra mile for our clients is something we are very proud of.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Liz.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Emily Dunbar was the selling agent for…

Emily Dunbar was the selling agent for the property we purchased. We found her to be friendly and helpful at all times, and efficiently followed up all queries.

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Emily was friendly, helpful and efficient throughout your purchase. Making sure queries are followed up quickly and keeping everything moving is so important during the process.

We will be sure to pass your lovely comments on to Emily.

Wishing you lots of happiness in your new home.

Rated 4 out of 5 stars

We dealt with Karen Marijewko at…

We dealt with Karen Marijewko at Kendalls who was acting on behalf of our seller. Karen was very helpful, efficient and available and always communicated with responses promptly. Karen was great in facilitating information between ourselves and our seller and arranging viewings. A very helpful experience all round.

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Karen was helpful, efficient and kept communication flowing smoothly throughout the process. Facilitating information between all parties and arranging viewings promptly is so important when progressing a purchase.

We will be sure to pass your lovely comments on to Karen.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Needed a rental as we had sold our house and hadn’t found a new one! Everything was explained clearly by Alice and organised swiftly. Very professional. Would absolutely recommend Richard Kendall Horbury.

2 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

We are really pleased to hear that Alice was able to help you secure a rental quickly and explain everything clearly during what can often be a busy time between moves.

It is great to know you found the process smooth and professional, and your recommendation means a great deal to us.

We will be sure to pass your kind words on to Alice and the team in Horbury.

Wishing you all the very best while you search for your next home.

Rated 5 out of 5 stars

had the absolute pleasure of working…

had the absolute pleasure of working with Karen Marijewko, and I can honestly say it was the best real estate experience I've ever had. Karen is incredibly dedicated, attentive, and goes above and beyond to ensure everything runs smoothly. Her expertise, professionalism, and genuine care made the entire process not only seamless but also enjoyable. She was always available to answer questions, provide guidance, and offer support whenever needed. I truly felt supported and understood throughout the entire journey. I would wholeheartedly recommend Karen to anyone looking for a knowledgeable, trustworthy, and exceptionally helpful real estate agent. Working with her was an absolute joy!

3 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for such a wonderful and thoughtful review. We are absolutely delighted to hear about your experience with Karen. Her dedication, professionalism and genuine care for our clients are qualities we are very proud of, and it is lovely to know she made the whole process feel smooth and enjoyable for you. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Richard Kendall - Excellent Service

Elizabeth Cooke was highly supportive throughout the process, providing regular updates, and being readily available to answer any questions I had.

I would highly recommend Richard Kendall and Elizabeth!

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Elizabeth supported you so well throughout the process and kept you regularly updated. Being available to answer questions and offer reassurance is so important during a move. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Elizabeth. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Bought a house through Richard…

Bought a house through Richard Kendall’s and Karen was looking after the case - provided weekly updates and got things moving really quickly - a million times better than Purplebricks who I foolishly used on my own sale

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your honest and positive review. We are delighted to hear that Karen kept you fully updated and helped move things along quickly throughout your purchase. Regular communication and proactive support really do make all the difference. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Lucy was great throughout the start to…

Lucy was great throughout the start to finish process of our purchase.
Considering it turned out to be more complex than originally thought, she was so persistent in the getting the purchase completed as quick as she could within her powers.
She was great at communication with the legal teams and never gave up and got us the best outcome ever...... our forever home.

Thanks again
The Parkers

26 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review, The Parkers. We are delighted to hear that Lucy supported you so well from start to finish, especially when the purchase became more complex than first expected. Her persistence and clear communication with the legal teams clearly made a real difference. Helping you secure your forever home is exactly what we strive for, and it is wonderful to know Lucy played such an important part in that journey.
We will be sure to pass your kind words on to her. Wishing you many happy years in your new home.

Rated 5 out of 5 stars

Sell of property

Just sold my dad’s house with Richard Kendall and had an excellent service from start to finish. Karen Marijewko from the Wakefield office guided us through the process and was extremely professional and helpful throughout. Would highly recommend!

28 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are really pleased to hear that you received excellent service from start to finish and that Karen supported you so well throughout the sale of your dad’s house. We understand how important it is to feel guided and reassured during the process. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Karen. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Great experience

We dealt with Shireen and Catherine at the Wakefield office for our house sale and they were fantastic from start to finish, even when the first sale fell through. They were available to speak to whenever we needed and ensured we were up to date with what was going on.

20 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that Shireen and Catherine supported you so well throughout your sale, especially after the first one fell through. Staying in touch and keeping you fully updated is so important, and it is great to know they were always there when you needed them.

We will be sure to pass your kind words on to them both.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Great service from Richard Kendal…

Great service from Richard Kendal especially Elizabeth extremely professional good job done

13 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you very much for your kind review.

We are delighted to hear you were pleased with the service and that Elizabeth looked after you so professionally.

We will be sure to pass your lovely comments on to her.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Just sold and bought a house through…

Just sold and bought a house through Richard Kendall. I can’t praise them enough. Karen and Emily for their first class service. Always on hand with advice and guidance. Communication was first class. Checking in weekly to keep me updated. Thank you

19 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Karen and Emily provided such first class service and were there with advice and guidance throughout your sale and purchase. Regular updates and clear communication are so important, so it is great to know this helped keep everything on track for you.

We will be sure to pass your kind words on to them both.

Wishing you every happiness in your new home.

Rated 5 out of 5 stars

We purchased a house through Richard…

We purchased a house through Richard Kendall, and though there was issues with the solicitors Karen Marijewko was fantastic in her communication and help. Things often go wrong in these things but Karen made it all go through and was a massive source of help.

Would recommend.

16 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are really pleased to hear that Karen was able to support you and keep everything moving despite the issues along the way. Clear communication and reassurance can make all the difference, so it is lovely to know she was such a help throughout your purchase.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Excellent service

Joanne and Donna have been so helpful and knowledgable when selling my late mother’s property. They organised all viewings so I didn’t need to be there as it would have been upsetting. I would highly recommend these ladies and the whole team at Richard Kendall.

4 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are very glad Joanne and Donna were able to support you during what must have been a difficult time. Organising and accompanying the viewings so you did not have to be there is exactly the care we always aim to provide. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best moving forward.

Rated 4 out of 5 stars

Leah was very helpful and had lots of…

Leah was very helpful and had lots of patience particularly as things took a bit of time. However original photos could have been better.
All in all Kendalls where professional and helpful. Thank you Leah.

9 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for your review and for your honest feedback. We are really pleased to hear that Leah was helpful and patient throughout, especially while things were taking a little longer than expected. We will make sure your kind comments are passed on to her. We also appreciate your feedback regarding the photos, as this is always helpful for us to review and improve. Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Suzanne and Donna dealt with our sale…

Suzanne and Donna dealt with our sale very professionaly. I was regularly updated on the progress. They were in contact with our solicitor (who they recommended) and this seemed to make the updates easier. We bought the house from them some 9 years ago and used them for our sale. Would highly recommend them both.

30 January 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review and for coming back to us again after all these years. We are really pleased to hear that Suzanne and Donna handled your sale so professionally and kept you regularly updated throughout. It is great to know the communication with the solicitor also helped make the process easier for you. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best in your next chapter.

Rated 5 out of 5 stars

House sale - Karen Marijewko

Karen Marijewko helped us sell a house and was extremely helpful throughout. A few teething issues were responded to quickly, with the outcome communicated to us. Regardless of whether there was something new, Karen would 'check-in' regularly throughout the sale, so we always knew what was going on. Once an offer had been accepted, Karen's excellent communication helped us to navigate our way through to a successful completion. Thank you!

18 December 2025
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are delighted to hear that Karen supported you so well throughout your sale and kept you fully informed at every stage. Regular check-ins and clear communication can make such a difference, so it is great to know this helped guide you through to completion. We will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall and we wish you all the very best in your new chapter.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Elizabeth Cooke was great. Couldn't recomend enough

7 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are delighted to hear you had such a positive experience from start to finish and that Elizabeth looked after you so well throughout. Your recommendation really means a lot to us, and we will be sure to pass your lovely comments on to Elizabeth. Thank you again for choosing Richard Kendall.

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