Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... See more
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ribboncheckup.com
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See what reviewers are saying
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... See more
Company replied
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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People also looked at
I do not disputethe product
I do not disputethe product, it is the hidden app fees that comes along with the product. They charge a $19.99 monthly subscription to their application. I did NOT know this was added to the product but noticed this fee on my credit card. I tried to resolve this directly but they DO NOT have a contact number. They just wanted me to to email the dispute to support, I was able to chat with what seemed like a live person but in the end worked with my credit card company to dispute this hidden charge. Why make the fee hidden, what are they hiding?
2 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Heather,
We’re sorry to hear about your experience and truly appreciate you taking the time to share this feedback. We understand your frustration regarding the $19.99 monthly app fee and how it may have felt unexpected. While the subscription is listed during checkout and in our terms, we recognize that it may not always be as clear as it should be, and we apologize if this was overlooked.
The subscription supports access to the web app, including scanning, results interpretation, secure storage, and ongoing tracking. That said, we take concerns about transparency very seriously. We are currently reviewing feedback like yours to improve how this information is presented so it’s clearer upfront.
We’re also sorry you had difficulty reaching us. Our support is handled online via email and chat, and we’re actively working to improve response times and accessibility.
Thank you again for your feedback—it helps us improve.
Kind regards,
Michelle
Just had a very positive experience…
Just had a very positive experience with customer service. Angel was patient explaining the program and ended our transaction quickly and positively.
2 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Joellen,
Thank you so much for sharing your experience!
We’re thrilled to hear you had such a positive interaction with our customer service team. Angel will be so happy to know her patience and clear explanations made a difference and helped wrap things up smoothly for you.
We truly appreciate your feedback and thank you for choosing Ribbon Checkup!
Kind regards,
Michelle
I was not receiving email responses
I was not receiving email responses, unable to fix the issue we changed to a different address and the issue was resolved. Very satisfied with the chat responses and in a timely manner. That's good customer service.
So I tried using my new email address I set up the next and I'm showed there is no record of that email account. Tired using the the chat room, got no where. I explained the issue and I was told my order is delayed. Nothing mentioned of my email issue not on the account. Nothing resolved. I've will have to give a star one for this
2 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Robert,
Thank you so much for taking the time to share your experience!
We’re glad we were able to identify the email issue, switch to a different address, and get everything resolved for you. It’s great to hear that our chat support was timely and helpful—that’s exactly the level of service we aim to provide.
We truly appreciate your feedback and your patience, and we’re always here if you need anything else!
Kind regards,
Michelle
SNEAKY and UNETHICAL
This is one of the SNEAKIEST and UNETHICAL company!. After they sold you the strips they keep LEACHing you $19.99 EVERY month under "subscription". They give you the false understanding once you purchase the strips you already paid the results but instead they keep charging you every month.
29 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Shai,
We’re very sorry for the frustration and confusion around the subscription charges. We completely understand how concerning it can feel to see unexpected billing.
To clarify, the subscription covers access to the RibbonCheckUp web app, which includes scanning and results interpretation, secure storage, and unlimited consultations with healthcare professionals. The test strips themselves are a one-time purchase, and the subscription is separate.
We want to review your account to ensure everything is in order and to address your concerns. We’ll follow up with you directly as soon as we have an update.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards,
Michelle
I drink a lot
I drink a lot, and for years. Yet my results were perfect, no issues ! It can’t be right
31 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Eddie,
Thanks so much for sharing your experience! We totally get why perfect results might feel a little surprising after years of drinking—it’s not what most people expect. The good news is that your body can sometimes keep up surprisingly well, and labs don’t always catch stress or early changes until later.
We’re really glad to hear your results came back good! If you need any further assistance, we’re always here to help.
Thanks again for your honest feedback—we really appreciate it!
Kind regards,
Michelle
Reply from ribboncheckup.com
Hi Gwen,
Thank you for letting us know. We appreciate you updating your review, and we’re glad we could address your concerns. Please don’t hesitate to reach out if you need any further assistance
Kind regards,
Michelle
I ordered this 10 days ago
I ordered this 10 days ago. I never got it. The website had buttons to check my order. when I put in my info nothing happens tells me nothing. noone to contact. Ill be contesting the charge on my card.
20 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Ben,
We’re very sorry to hear that your order hasn’t arrived and for the frustration with our website. We completely understand how concerning this must be.
To help resolve this quickly, could you please provide your order details (name, email used, or order number)? Once we have that, we can check the status of your order and reach out to you directly to ensure it’s tracked and handled properly.
We sincerely apologize for the inconvenience and appreciate your patience as we get this resolved.
Kind regards,
Michelle
Scam
Ordered at 11:46am. Sent a cancel order request at 11:53am after seeing that they snuck a $20 monthly charge for using the test kits. Got a response from Faith at 11:58 acknowledging my request. Spent next couple hours emailing about why im canceling and then trying to explain the subscription. I said I still wanted to cancel and she said it was too late and the item shipped already. What a scam.
And before I could even use it, it has been discontinued for use in the US. Wtf
29 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Joel,
We completely understand your frustration and apologize for the confusion regarding your order. Once an order has already been processed, we unfortunately cannot cancel it immediately. Our policy is to wait for the return of the product before issuing a cancellation or refund.
Please rest assured that once the returned item is received, your refund will be processed according to our 30-day guarantee.
We understand this isn’t the ideal experience, and we sincerely apologize for the inconvenience. If you have any questions about the return process or need assistance, we’re happy to help.
Kind regards,
Michelle
Ribbon review
Using the app, it was easy instructions to follow and the results were fast! They can link you to a doctor online for a prescription if you need one. As a mom, I have no time to go to a doctor's office. Thank you Ribbon for making my life a bit easier and less worry.
24 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jessie,
Thank you so much for sharing your experience! We’re glad to hear the app was easy to use and that you received fast results. Making healthcare more convenient—especially for busy parents—is exactly what we aim to do. We appreciate your trust in Ribbon and are happy to help make things a little easier and less stressful for you.
Kind regards,
Michelle
The site was easy to navigate
The site was easy to navigate. Great information provided. Cost was reasonable. Received product very timely.
24 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Dee,
Thank you for your great feedback! We’re happy to hear you found the site easy to navigate, the information helpful, and the pricing reasonable. It’s also great to know your order arrived quickly. We truly appreciate you choosing Ribbon and being part of our community!
Kind regards,
Michelle
Ribbon check up is a super easy process…
Ribbon check up is a super easy process to help understand your body and health on a real time basis. Once set up, which takes 5 minutes, one time only, monitoring your body takes 2 minutes.
Before I started using ribbon health, I was concerned about accuracy. I had a complete urine test, as part of a medical check up 2 weeks before so I could compare the results. The medical lab results matched my at home results, so that concern about accuracy was erased. I now have full confidence, if I suspect there is problem, or I am not feeling so good, I can test at home to see if I need some doctor/medical attention. If I am feeling fine, I still plan to test every few weeks, just to ensure, everything is OK. The real time results, without going to a lab or a doctor, makes this product/service a winner.
26 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi JD,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that the setup and ongoing testing fit so easily into your routine. It’s especially great to know that your at-home results closely matched your recent lab results — that kind of confirmation really reinforces confidence, and we’re glad Ribbon delivered that for you. Being able to monitor your health in real time, whether you’re feeling great or not, is exactly what Ribbon is designed for. We truly appreciate your trust and are grateful to have you as part of the Ribbon Checkup community.
Kind regards,
Michelle
Easier to Do The Test Than It Looked at First Glance
I was initially intimidated at what looked like it might be an elaborate process to actually do these tests, but as it turned out, it was easier than I expected.
And the "bots" that answer your questions are actually programmed to do so accurately and directly, unlike many other sites I've dealt with that use AI.
28 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Pete,
Thank you for sharing your experience! We’re so glad to hear that the testing process turned out to be easier than expected. Making health monitoring simple and approachable is exactly what we aim for. We also appreciate your feedback about our support tools — providing clear, accurate answers is very important to us. Thanks again for choosing Ribbon and for taking the time to leave such a thoughtful review!
Kind regards,
Michelle
I was really excited about this…
I was really excited about this product. It worked great! BUT....There was NOTHING mentioned on the site about a $19.99 a MONTH fee to use the app! I suddenly get a charge! Not cool!
12 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi DV,
We’re really glad to hear the product worked well for you, and we’re truly sorry for the frustration caused by the unexpected $19.99 charge. We understand how upsetting that can be. The monthly fee applies to access to the web app for scanning, storing, and tracking results, and we recognize that this may not have been clear enough during checkout—our apologies if it was overlooked. If you’d like, please reach out with your order details so we can review your account, make sure everything is resolved properly, and help ensure you can continue monitoring your health without any unwanted charges.
Kind regards,
Michelle
Wasn't aware of the subscription that I…
Wasn't aware of the subscription that I was on, it was explained, options were shown to me, and it was quickly took care of.
30 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Tina,
Thank you for sharing your experience! We’re glad our team was able to clearly explain the subscription options and take care of everything quickly for you. Providing transparent information and smooth resolutions is very important to us. We truly appreciate your feedback and your support of Ribbon Checkup.
Kind regards,
Michelle
Reply from ribboncheckup.com
Hi Holly,
Thank you for your kind feedback! We’re thrilled to hear you had an excellent experience with our customer service. Supporting our customers is always our top priority, and we truly appreciate you sharing your experience. 💙
Kind regards,
Michelle
Your health does your greatest wealth
I appreciate the professional packaging and sterile items, and found the test very easy to use, meriting a 4-star rating.
However, I am still waiting to compare the test strip results with official lab tests to fully confirm their accuracy. Note: you do have to pay a fee monthly for the test strips to be read/stored.
31 December 2025
Unprompted review
Reply from ribboncheckup.com
Hi Gwen,
Thank you for taking the time to share your experience and for your thoughtful review. We truly appreciate your feedback and are glad to hear you found the packaging professional, the items sterile, and the test easy to use.
We completely understand your desire to compare the test strip results with official lab tests — that’s a smart and responsible approach, and we appreciate you taking the time to fully evaluate accuracy.
Regarding the money-back guarantee, thank you for raising this question. To clarify, Ribbon Checkup offers a **30-day money-back guarantee**, as outlined on our website:
[https://ribboncheckup.com/](https://ribboncheckup.com/)
We apologize for any confusion caused by conflicting information and appreciate you bringing this to our attention.
If you have any questions as you continue evaluating the product or need assistance at any time, our customer service team is always happy to help.
Thank you again for your honest and constructive feedback.
Warm regards,
Michelle
Detected an infection
This quick test is awesome. I tested when feeling fine and all parameters were normal. Then a few weeks later, I came down with a sinus infection and tested to see if it would detect it and sure enough. The results stated I was fighting an infection. I’m impressed.
29 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi there,
Thank you so much for sharing this experience! We’re really glad to hear how helpful the test has been for you — especially being able to compare results when you were feeling well versus when your body was fighting an infection. That kind of insight is exactly what Ribbon is designed to provide. We truly appreciate your feedback and are impressed right along with you. Thanks for being part of the Ribbon community!
Kind regards,
Michelle
Beware of required subscription!
The subscription price is fairly well hidden (gray print, following the word FREE!). It's not clear in their ad that the test strips that you purchased are worthless without paying a recurring charge of $19.99 per month. Bummer!
After reading the reply from RibbonCheckup, I have gone back and reviewed their order page. Although it does state, in small gray print, that there will be a recurring charge to use their app for "results interpretation, ongoing tracking, and secure storage... including unlimited telehealth consultations", it is not clear that if you don't want to pay for those services, you will not will be able to see any basic results from the tests that you bought.
I don't need "results interpretation", etc. However, I do expect to see basic results from the test strips that I purchased, without further charges.
- - - - - - -
I am glad to report that, as a result of this review, the RibbonCheckup people have reached out and provided a satisfactory resolution. I have suggested that they revise their order process to avoid possible negative reviews in the future. By the way, the tests do work and they provide useful results
26 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Steve,
We appreciate you taking the time to share this feedback. We’re truly sorry for the frustration caused and understand how the subscription details could feel unclear. The test kits themselves are a one-time purchase, and the web app includes a 30-day free trial before the $19.99/month service begins; this is shown on the checkout payment page, but we acknowledge it may have been overlooked and we apologize for that. The subscription supports result scanning, interpretation, secure storage, and ongoing tracking, which is why it’s required to use the strips. That said, we don’t want anyone to feel disappointed or that their kit goes to waste—if you’re open to it, please reach out to us directly so we can review your account and see how we can make this right.
Kind regards,
Michelle
Testing was easy
Ordering was easy, shipping was quick. When the kit arrived, the instructions were very clear. I completed the test, which is easy and with the timer included on the app, it was really easy to know when to snap a picture and submit it. The results came back within minutes and were very reader friendly, easy to see the normal and high ranges.
I think this kit is a pivotal way to help monitor your own health. Obviously, if something comes back as high or low, contacting your doctor is imperative, though there are suggestions as to why it might be high or low.
I’m definitely happy to have purchased this!
27 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jen,
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that ordering and shipping were smooth, the instructions were clear, and that the app made the testing process easy and intuitive. It’s great to know the results were quick and easy to understand—that’s exactly the experience we aim to deliver.
We also really appreciate your balanced perspective on using the kit as a health-monitoring tool alongside guidance from a doctor when needed. Thanks again for choosing Ribbon and for trusting us as part of your health journey—we’re so glad you’re happy with your purchase!
Kind regards,
Michelle
easy process and fast results
22 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Judy,
Thank you for your feedback! We’re so glad you found the process easy and the results fast. Helping you get clear, timely insights into your health is exactly what Ribbon is here for. We appreciate you choosing Ribbon and being part of our community!
Warm regards,
Michelle
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