Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... See more
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ribboncheckup.com
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See what reviewers are saying
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... See more
Company replied
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
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I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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People also looked at
As a person who doesn't like going to…
As a person who doesn't like going to the doctor, this kit was perfect at making sure I was healthy
5 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Lisa,
Thank you for sharing your experience! We’re glad Ribbon made it easy to check in on your health without the hassle of a doctor’s visit. Providing simple, at-home testing and peace of mind is exactly what we’re here for. We appreciate your feedback and are happy to have you in the Ribbon community!
Kind regards,
Michelle
Easy affordable testing with fast results
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing at home for me gives piece of mind without the hassle of making doctor visits and shelling out big dollars with the ability to download the test results. I can print them out and share the with my doctor if the test reveal areas that are abnormal.
28 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi there,
Thank you for sharing your experience! We’re so glad to hear how easy the test was to use and how quickly you received your results. Providing convenient, at-home testing with fast, clear results—and the ability to download and share them with your doctor—is exactly what we aim for. We truly appreciate your feedback and are happy Ribbon has given you added peace of mind.
Kind regards,
Michelle
A great product with excellent customer…
A great product with excellent customer service, which is hard to find these days.
5 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Dee,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and that our customer service stood out to you. Providing both a reliable experience and genuine support is very important to us. We truly appreciate you taking the time to share this!
Kind regards,
Michelle
I purchased a Ribbon Health Kit. Subscription disclosed only in order summary, not clearly at checkout
I purchased a Ribbon Health Kit for $89, expecting a one-time purchase based on the product description and pricing. On their pricing page, it only speaks to number of test kits. During checkout, the focus was on the kit price and total.
Only in the order summary was there small text stating that the Ribbon Web App is “Free for 30 days then $19.99 monthly.” There was no clear checkbox, acknowledgment, or explicit opt-in confirming that I was agreeing to a recurring subscription.
The subscription fee was easy to miss and not presented prominently as a required, ongoing charge at the point of purchase. I did not realize I had agreed to a monthly subscription until after the transaction.
If a purchase includes recurring billing, that should be clearly and unmistakably disclosed with affirmative consent, not embedded in secondary text within the order summary.
5 August 2025
Unprompted review
Reply from ribboncheckup.com
Hi Andrew,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and confusion you experienced regarding the subscription associated with the Ribbon Web App.
We understand your concern, and we’re truly sorry that the subscription fee was not as clear or prominent as it should have been during the checkout process. While the web app subscription is noted in the order summary, we recognize that this disclosure can be easy to miss and may not feel sufficiently explicit or clear at the point of purchase.
Your feedback is important to us, and we acknowledge that recurring charges should be clearly and unmistakably disclosed with affirmative consent. We regret that your experience did not meet that expectation and caused you to feel misled.
Please accept our sincere apologies for the inconvenience and frustration this has caused. We are actively reviewing how this information is presented so we can improve clarity and transparency for all customers moving forward.
Thank you again for bringing this to our attention.
Kind regards,
Michelle
1ST test uncovered a infection in my…
1ST test uncovered a infection in my body my body...Got results almost instantaneous. 2nd had minor issue with billing, called resolved within minutes .
An outstanding company with people that care
17 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jeffrey,
Thank you so much for sharing your experience! We’re glad the first test helped uncover an infection quickly and that you received near-instant results. We’re also happy to hear our team was able to resolve the billing concern right away. Your kind words mean a lot to us—providing accurate tools and caring support is exactly what we strive for. We truly appreciate your trust in Ribbon!
Kind regards,
Michelle
Super easy to use
Super easy to use. Instructions are well written and would be hard to make a mistake.
3 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Kim,
Thank you for the great feedback! We’re happy to hear you found the instructions clear and the process easy to follow. Making Ribbon simple and stress-free is exactly our goal. We truly appreciate you taking the time to share your experience!
Kind regards,
Michelle
Product was shipped expeditiously after…
Product was shipped expeditiously after ordering and arrived within a couple of days.
The Ribbon test strips are accurate and easy to use.
The kit comes complete with everything you need to assist you in better health.
27 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Ron,
Thank you so much for taking the time to share your experience! We’re glad to hear your order arrived quickly and that you found the Ribbon test strips accurate and easy to use. It’s great to know the complete kit helped support your health journey. We truly appreciate your feedback and your trust in Ribbon Checkup.
Kind regards,
Michelle
Everyone needs to know about this test!
I am a 67-year-old female. I bought this test mainly to watch my liver. I took my first test on December 30 and it said I had a UTI. I had absolutely no symptoms so I kind of dismissed it as maybe this just really isn’t very good. I tested two weeks later, and it showed that my leukocytes had gone up 50% in two weeks. I made an appointment with my doctor the next day and got on antibiotics. I never would have known I had an infection if it wasn’t for this test. It was very nice when I finished my antibiotics to be able to go back and test to see whether the infection was gone. It showed I no longer had an infection, but there was blood in my urine. I tested one week later and still blood but no change. I went to the doctor today, and there was blood detected and they have sent my urine out for a culture. Everyone needs to know about this test!
3 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi there,
Thank you so much for sharing such a detailed and meaningful experience. We’re really glad Ribbon was able to alert you early and help you take action before symptoms appeared—that kind of insight is exactly what the test is designed to provide. It’s also great to hear how helpful it was for follow-up testing after treatment and for continuing the conversation with your doctor.
We truly appreciate you taking the time to share your story, and we’re wishing you the very best as you complete the additional testing. Thank you for helping others understand how proactive monitoring can make a real difference.
Kind regards,
Michelle
Peace of mind is invaluable
After a long hospitalization, this summer, as a result of Rhabdomyelosis that strained my kidneys, almost to the point of dialysis, I have become extremely vigilant about my numbers. I am very happy to have the ribbon urine test, as it gives me peace of mind, before my next bloodwork. The procedure is very simple, and results are immediate. There is a virtual doctor available to answer any questions that arise. I highly recommend this product!
25 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Valerie,
Thank you so much for sharing your experience with us. After what you’ve been through, it means a great deal to hear that Ribbon is helping give you peace of mind while you stay vigilant about your health. We’re especially glad you’ve found the testing process simple, the results immediate, and the virtual doctor support helpful when questions come up.
Your recommendation truly means a lot, and we appreciate you trusting Ribbon as part of your ongoing health monitoring. Wishing you continued strength and good health moving forward.
Kind regards,
Michelle
I wasn't feeling great and before being…
I wasn't feeling great and before being able to get in to see my doctor, I saw the add for the Ribbon Check up and gave it a try. Shipping was fast and easy, and the procedure was clear and easy to follow.
The wait time wasn't much to get the results, just 2 minutes and super informative and easy to understand.
It put my mind at ease and dropped my worry stress level way down, and actually started feeling better right away. It must have been a mental thing! But I'm grateful just the same for the quick information on my health.
21 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Mike,
Thank you so much for sharing your experience! We’re really glad Ribbon could help give you quick clarity and peace of mind while you were waiting to see your doctor. Knowing that the fast results helped ease your stress means a lot to us. We appreciate your trust in Ribbon and are happy to be part of your health journey.
Kind regards,
Michelle
I AM NOW A HOSTAGE WITH NO WAY OUT!!!!!!!!!!!!!!!!!!!!!!!!!
I purchased a testing kit on 12/28/25 (order #243526). I did not want to continue
with recurring shipments of the product from the very beginning, so on 12/30/25, I emailed the company
at the email address they provided to tell them this, but on 1/28/26, they charged me another $19.99
for a repeat order, a recurring order for a subscription I told them I did not want from the start!!!
I emailed them to let them know the issue and I still have not heard from the company so I can get my refund for the transaction of the $19.99 on my card
and to cancel the upcoming the order shipment and any other recurring shipments they may have scheduled in their system.
This is just a crappy business tactic and they should not be in business!! I don't care what kind of product they offer. They make people feel like they have been taken hostage!
And what's with the absence of communication with their customers??? I have gotten absolutely NO RESPONSES from them besides an automated response from a third party handling their "reviews" department, saying they were happy I put up a review, even though it was not a good one and offered me another "deal" if I put up more stuff for them. I just want my money back and for them to LET ME GO!!!!
3 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Niki,
We’re truly sorry for how frustrating this experience has been, and we understand why you’re upset. That’s not the experience we want anyone to have. We want to look into your account immediately to make sure all subscriptions and shipments are fully stopped and to review the $19.99 charge you mentioned. Please share your order number and the email address to contact you, so we can assist you personally and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention—we’re actively looking into it.
Kind regards,
Michelle
I am completely happy with Ribbon
I am completely happy with Ribbon. It is so easy to use. Especially for the technology challenged! I was worried I wouldn't be able to actually figure out getting the results but it was a snap! I love that you can ask questions and get answers. So far totally happy with Ribbon.
26 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jennifer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Ribbon was easy to use, even if technology isn’t your favorite. 😊 It’s great to know you found getting results simple and that our support features were helpful. We truly appreciate your trust and are so glad you’re happy with Ribbon!
Kind regards,
Michelle
The ribbon check up is so convenient…
The ribbon check up is so convenient and easy to use for those who need or want to take their personal health care to the next level and to be able to get vital information at your fingertips …….thx again ……
1 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Patrick,
Thank you so much for sharing your experience! We’re thrilled to hear that Ribbon Checkup has made monitoring your health convenient and easy. Giving you vital information at your fingertips is exactly what we aim for, and we truly appreciate your kind words and support.
Kind regards,
Michelle
Kit arrived promptly and well packaged
Kit arrived promptly and well packaged. It was easy to use, directions well explained. The cards and app were terrific.
2 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi there,
Thank you so much for the kind feedback! We’re glad to hear your kit arrived promptly and that everything—from the packaging and instructions to the cards and app—worked smoothly for you. We appreciate you taking the time to share your experience and are happy to have you as part of the Ribbon community.
Kind regards,
Michelle
Peace of mind
Simple and easy instructions to follow fast results and fast respond
2 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Dennis,
Thank you for sharing your experience! We’re glad to hear you found the instructions simple, the results fast, and our response time helpful. We appreciate your support and are happy to have you as part of the Ribbon community.
Kind regards
Michelle
Urine Analysis
The prepackaged kit comes with everything needed to test. The procedure is communicated very well with the instructions provided. The nurse chat option makes it easy to get your questions answered.
30 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Bobby,
Thank you so much for your thoughtful feedback! We’re glad to hear the kit had everything you needed and that the instructions made the process clear and easy. We’re especially happy you found the nurse chat helpful—our goal is to make sure questions are answered quickly and confidently. We truly appreciate you choosing Ribbon and being part of our community!
Kind regards,
Michelle
Doesn’t work
I have documented health issues that do not register with the Ribbon device. I have been emailing and trying to return but no luck.
2 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Ken,
We’re really sorry to hear about your experience, and we understand how concerning this must be—especially given your documented health issues. Ribbon is intended as a screening and monitoring tool, not a diagnostic replacement for lab work or a physician, and results may not always align with clinical tests. We apologize if this wasn’t clear or if the results caused confusion.
We also regret the difficulty you’ve had reaching us regarding your return. Please share your order details (email used), and we’ll review your account right away and follow up with you directly to help resolve this. Our goal is to make sure your concerns are addressed properly and fairly.
Kind regards,
Michelle
Peace of mind in minutes.
I ordered the test kit to see where my health was in several different areas. Kidney function, liver function and eight others. The instructions were very clear and the test was very easy to take. within minutes I had the results. I now have peace of mind knowing I had excellent results.
Thank you Ribbon!
1 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Glen,
Thank you for sharing your experience! We’re so glad to hear the instructions were clear, the test was easy to use, and that you received your results so quickly. Most importantly, we’re happy Ribbon gave you peace of mind and confidence in your health. Thank you for choosing Ribbon—we truly appreciate you!
Kind regards,
Michelle
My wife and I can't say enough about…
My wife and I can't say enough about Ribbon. We are both in our 70"s and use the product monthly. It is such
a well organized kit that is so easy to use with great instant results. Waiting for a yearly exam is frustrating in that something can develop in a short time. This is such
a piece of mind to be able to finally take control of your own health and have a clear understanding. I can't understand why is isn't in everyones home.
27 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Dale,
Thank you so much for sharing this wonderful feedback. We’re truly honored that both you and your wife trust Ribbon as part of your monthly health routine.
It’s great to hear that the kit is easy to use and that the instant results give you peace of mind between annual checkups. You’re absolutely right—health can change quickly, and being able to monitor it regularly at home can make a real difference.
We appreciate your kind words and your support. It means a lot to us to know Ribbon is helping you feel informed, confident, and in control of your health. 💙
Kind regards,
Michelle
Love how easy and reliable the system…
Love how easy and reliable the system is. The shipping time the communication and every other aspect off this tests are.
Thanks Ribbon love it
28 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Alexander,
Thank you so much for the love! We’re thrilled to hear that you found the system easy and reliable, and that shipping and communication met your expectations. Your support truly means a lot to us. Thanks for choosing Ribbon—we’re so glad you love it!
Kind regards,
Michelle
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