Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... See more
Company replied
ribboncheckup.com
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See what reviewers are saying
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... See more
Company replied
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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People also looked at
Why is my card still being charged?
Why is my card still being charged?? I am still getting charged $19.99. I would like a refund.
2 July 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jose,
We're sorry for the frustration this has caused.
The $19.99charge is for the Ribbon Checkup monthly membership, which begins automatically after the included 30-day free trial unless canceled. The membership includes access to features such as test result scanning and interpretation, secure private results storage, downloadable PDF reports, and continued access to your account.
If you no longer wish to continue your membership, you can cancel it at https://support.ribboncheckup.com/to prevent future charges.
If you need any assistance or would like your account reviewed, please email support@ribboncheckup.com and our team will be happy to help.
Best regards,
Ribbon Customer Support Team
Worthless and can’t seem to cancel with…
Worthless and can’t seem to cancel with zero customer support available. Pretty sure this is a scam playing with our health!! Continued charges on my account even when not using the service with zero resolution regarding making it stop.
1 July 2026
Unprompted review
Reply from ribboncheckup.com
Hi Me,
We're sorry to hear about your experience and understand your frustration.
Our customer support is available through both live chat and email, and we're committed to helping customers with any questions about their accounts or memberships. For privacy and security reasons, membership cancellations must be completed by the account holder through our secure self-service portal or try this link https://support.ribboncheckup.com/ , which takes approximately one minute to complete.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Best regards,
Ribbon Customer Support Team
Scam Company Hidden Subscription Charge
I purchased the test strips and like many others was subscribed to a monthly fee for ghost services. The website is fake. This is a subscription scam. I reached out on the 'chat' and it just says connecting you but nothing ever happens. I got scammed out of $199.90 and just want the charges to stop but even the support line goes unanswered. Avoid this company at all costs.
16 July 2025
Unprompted review
Reply from ribboncheckup.com
Hi Kimberly,
We sincerely apologize for the frustration and inconvenience you've experienced.
We want to assure you that Ribbon Checkup is not a scam, and we regret that you've had difficulty reaching our support team. Our live chat and email support channels are active and available to assist customers with billing, account, and subscription concerns.
The Ribbon Checkup Kit is a one-time purchase that includes a 30-day free trial of our membership. After the trial period, the membership automatically renews at $19.99 per month unless canceled. This information is disclosed during the purchase process and in our subscription terms.
If you would like to cancel your membership, you may do so at any time through the customer portal at support.ribboncheckup.com. Once canceled, no future subscription charges will occur.
We apologize for any confusion regarding the membership and appreciate your feedback.
Best regards,
Ribbon Customer Support Team
I've been trying to cancel this service…
I've been trying to cancel this service for over 6 months. It's impossible to do that.
Have to call a number and it just rings, no matter what time I call.
I would give this no stars but I can't.
So do not sign up because you WILL NOT be able to cancel.
4 July 2025
Unprompted review
Reply from ribboncheckup.com
Hi Sharon,
We're sorry to hear about your experience and apologize for the frustration this has caused.
We'd like to clarify that our live chat and email support channels are active and available to assist customers with account-related concerns. We understand how important it is to have a straightforward cancellation process.
Due to privacy regulations and security protocols, we are not permitted to cancel health monitoring subscriptions on behalf of users. However, you may cancel your account at any time by entering your email address at support.ribboncheckup.com . The process typically takes about one minute to complete.
If you encounter any issues during the cancellation process, please contact our support team through live chat or email, and we'll be happy to help guide you through the steps.
Thank you for your feedback.
Best regards,
Ribbon Customer Support Team
They are scammers and charge you monthly…
They are scammers who don't respond and charge you monthly without letting you know. Hopefully someone reads all the reviews and can find other options.
16 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Katy,
We're sorry to hear about your experience and apologize for the frustration this has caused.
We would like to clarify that the membership details, including the recurring subscription fee, are presented on the payment page prior to completing an order. The membership provides access to services such as result scanning and interpretation, secure result storage, PDF sharing, and consultation features.
We understand that this may not have been clear during your purchase experience, and we appreciate your feedback. Our customer service team remains available through both live chat and email support, and we actively assist customers with account, billing, and subscription-related concerns.
Thank you for taking the time to share your concerns.
Best regards,
Ribbon Customer Support Team
Terrible company values like all the other reviews said
Just like all the other reviews stated... they hide that there will be subscription fee. They will not send you product, nor a email saying you will be charged. They will also not refund you for the hiding of the subscription. They told me to disput it with my credit card company. I liked the test but the comapny is terrible for scamming you into a subscription and not being willing to correct it.
3 June 2026
Unprompted review
Reply from ribboncheckup.com
Hi JC,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that the membership details, including the recurring subscription fee, are presented on the payment page prior to completing an order. However, we understand that this may not have been clear during your purchase experience, and we apologize for any frustration this has caused.
Regarding the billing, the charges reflect subscription periods during which the account remained active. Since the subscription was not previously canceled, those charges are considered valid, and we're unable to issue refunds for prior billing periods.
We're glad to hear that you found value in the test itself, and we're sorry that your overall experience did not meet your expectations.
Best regards,
Ribbon Customer Support Team
SCAMMERS
SCAMMERS
Please do not buy this or any products from this company. I’ve been charged $19.99 a month since January 2026 and can’t find anyway to cancel a month subscription I did not ask for. 100% SCAM
31 May 2026
Unprompted review
Reply from ribboncheckup.com
Hi Mario,
We're sorry to hear about your experience and understand your frustration regarding the recurring charges.
We'd like to clarify that the monthly membership supports services beyond the test strips themselves. This subscription provides access to several key features, including:
• Scanning and interpretation of your test results
• Secure, private storage of your health records (never shared with third parties)
• One-click PDF reports that can be shared with your doctor or family members
• Access to consultations to help you better understand your results and health trends
We understand that subscription details may not have been clear during your purchase experience, and we apologize for any confusion this may have caused.
If you're having difficulty locating your subscription or canceling it, please contact our support team with the email address used for your order. We'd be happy to review your account and assist you directly.
Best regards,
Ribbon Customer Support Team
That this Company is a rip off.
These people are worse than I’ve have dealt with in a long time . They trick people into the deal and purposely hide the details about what you will pay . Then refused to offer a return so I ended up paying the price of the kit because it was delivered. They are not a worthy company . Can you imagine getting personal health advise from a Company like this . I make sure I tell everyone of my experience .
9 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi David,
I'm sorry to hear that your experience left you feeling this way.
We understand your concerns regarding the subscription and return policy. The membership details are presented during checkout and support services beyond the test strips themselves, including result interpretation, secure result storage, PDF sharing, and access to consultations regarding your results.
We regret that we were unable to meet your expectations and apologize for any frustration caused during the process. Customer feedback is important to us, and we appreciate you taking the time to share your experience.
If there are any unresolved concerns regarding your account or order, please reach out to our support team and we'll be happy to review them with you.
Kind regards,
Ribbon Customer Support Team
To cancel go to support dot ribbon…
To cancel go to support dot ribbon checkup dot com
I didn't realize I would be charged $19 a month whether I used it or not. i wanted a refund but couldn't talk to
anyone about it.
23 May 2026
Unprompted review
Reply from ribboncheckup.com
Hi Sara,
We’re sorry to hear about your experience and understand your frustration. The Ribbon Checkup Kit includes a membership subscription that begins after the trial period unless canceled, and we apologize if this was not clear during sign-up.
We also apologize for the difficulty you experienced reaching support. Our chat and email support teams are active and available to assist customers with billing concerns, cancellations, and account questions.
Please reach out to us directly at support@ribboncheckup.com so we can review your account further and assist you accordingly.
Best regards,
Ribbon Customer Support Team
BEWARE!!! While the product is what was stated…
While the product is what was stated and seems to work, the company DOES NOT explain that upon purchase you will be charged $20/month to your card! This is a subscription trap! Check your statements for unknown charges. Unfortunately when you go to their website it is one page of Terms and Conditions and...IF YOU WISH TO CANCEL YOUR SUBSCRIPTION, YOU MAY DO SO ELECTRONICALLY BY CONTACTING OUR CUSTOMER SERVICE TEAM. Then they do not provide the contact info for the team anywhere on the site. It's just a little dialog box in the bottom right. When I start, it simply brings up a bubble stating "connecting you with someone now" then nothing.
6 May 2026
Unprompted review
Reply from ribboncheckup.com
Hi Matt,
We’re sorry to hear about your experience and understand your frustration regarding the subscription and cancellation process.
To clarify, the monthly $19.99 membership is associated with the Ribbon Checkup service and is disclosed during the purchase process, but we understand that customers may sometimes feel this was not clearly communicated.
Regarding cancellation, it can be completed directly through our secure portal here:
support.ribboncheckup.com
Simply enter your registered email address and follow the steps provided to cancel your subscription. This will stop any future billing.
If you are having trouble accessing live chat or completing cancellation, we recommend trying the portal again or contacting support@ribboncheckup.com so our team can assist you directly.
We appreciate your feedback and will pass your concerns along for review to help improve clarity and the customer experience.
Best regards,
Ribbon Customer Support Team
I have not used my Ribbon testing kit…
I have not used my Ribbon testing kit yet and have been paying 19.99 a month for at least 6 months. I have not been able to contact anyone to cancel my subscription. Frustrating!
Update on my review.. I have been in the chat for over an hour waiting for someone to respond to my request for subscription cancellation… no response! Unbelievable!
Now, I will have to go through the hassle of contacting my credit card company for something they could have easily done!
Ok, now been a whole day..😂but, why though????????
Yes, I could give you $19.99 every month for the rest of my life ( ummm for no apparent reason) but I would prefer to add it to my St Jude monthly donation to actually help children instead of going to your money grubbing hands!😮😆Wow, dis I actually say that, ummm, yep!
So, to the BBB u go.. as well as credit card company.. and I’m thinking maybe my attorney 🤔Not sure how far I may take this but be forewarned, Ribbon, and ANYONE thinking about buying this! lol, sooo not good!
Oh, and for your little automated… I’m so sorry you had trouble with this. Blah, blah, blah😩😆.. please show me EXACTLY where you clarify the monthly fee. My attorney would like to review… oh and thanks sooo much!
15 May 2026
Unprompted review
Reply from ribboncheckup.com
Hi Susie,
We sincerely apologize for the frustration and inconvenience this experience has caused.
The Ribbon Checkup Kit includes a 30-day free trial of our membership service. After the trial period, the membership automatically renews at $19.99/month unless canceled. The subscription provides access to features such as result storage, scan interpretation, and PDF exports.
Please note that you can cancel your subscription anytime through the Ribbon Support Center here's the link https://support.ribboncheckup.com/, and once canceled, no future recurring charges will occur.
Our chat and email support are active and working. You may email us at support@ribboncheckup.com for assistance with your account or subscription.
Again, we apologize for the inconvenience and appreciate your feedback.
Best regards,
Ribbon Customer Support Team
SCAM
SCAM, DO NOT BUY. THEY WILL MAKE YOU SUBSCRIBE AND CHARGE MONTHLY WITHOUT NOTIFICATION OR CONFIRMATION. SNEEKY BASTARDS STOLE FROM ME AND PAYPAL WOULD NOT DISPUTE MY CHARGES. MY PAYPAL WAS CHARGED MONTHLY EVEN WITHOUT OPENING THE PACKAGE OR SETTING UP THEIR APP.
30 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Janson,
We’re sorry to hear about your experience and understand your frustration regarding the recurring charges. Subscription details are disclosed during the checkout process and in the terms presented before purchase, but we understand that this may not have been clear to you at the time.
Please note that the subscription is not dependent on opening the package or setting up the app, as it begins once the order is processed with the selected plan.
You may cancel your subscription at any time through our self-service portal here: https://support.ribboncheckup.com/
You may also contact our support team through Ribbon Support if you need additional assistance reviewing or managing your account.
We appreciate your feedback, as it helps us improve both our communication and customer experience.
Ribbon Customer Support Team
Hidden Subscription Charges — Be Careful
After receiving the product, I later realized that they had automatically enrolled me in a monthly subscription costing $19.99 without clearly informing me. Several months later, I noticed the recurring charges on my bank statement and tried contacting customer support, but there was no phone number listed on their website.
I ended up using their website chat support, but they refused to refund the subscription charges that had been billed to my credit card. Because of this, I had to contact my bank and file a dispute.
Just a heads-up for anyone considering this product — be aware of the automatic subscription charges.
6 May 2026
Unprompted review
Reply from ribboncheckup.com
Hello H.D,
We’re sorry to hear about your experience and understand your frustration regarding the subscription charges.
Ribbon Checkup subscriptions are associated with the account created during checkout or activation, and recurring billing continues unless the subscription is canceled. We understand that this may not have been clear to you at the time of purchase.
Please note that our support team is currently available through email and chat support, which is why a phone number may not have been listed on the website. We sincerely apologize for any inconvenience this may have caused.
We also understand your decision to contact your bank regarding the charges. Feedback like yours is important and helps us improve the clarity of our subscription and billing process for future customers.
Kind Regards,
Michelle
This company is a scam and they charged…
This company is a scam and they charged me a subscription without ever notifying me. I was not told at time of check out, not with purchased box and another via email or text that I would be charged additional subscription fees. Now they refuse to credit and my box of materials is no good anymore. This company is a scam getting your credit card and then making unauthorized charges.
Update, I did speak to your chat support and all they said is we can’t refund and that I was notified at time of purchase but I was not at any time aware of a subscription or I would not have purchased it. My only intention was to do a monthly test that would have obviously taken me past the 30 days. You are lying that this was disclosed at time of purchase.
28 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Dee,
We’re sorry to hear about your experience and understand how concerning this situation must feel. We sincerely apologize for any frustration caused.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. However, we understand how this may not have been clear during your experience, and we appreciate you bringing this to our attention.
If you’re still subscribed, you can manage or cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
For concerns regarding charges or refunds, we kindly ask that you reach out through our active chat or email support channels so our team can review your account and assist you further.
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
FRAUDULENT!
I have been emailing this company since December 2025 to stop charging my account for a subscription I canceled and refund my money. They say they will and then continue to charge my account. FRAUDULENT-do not order!
30 December 2025
Unprompted review
Reply from ribboncheckup.com
Hi Natalie,
We’re truly sorry to hear about your experience and understand how concerning this situation must feel. We sincerely apologize for the frustration caused, especially regarding ongoing charges after your cancellation request.
We’d like to look into this for you as a priority. Please reach out to our support team through our active chat or email channels so we can review your account details and ensure your subscription is fully canceled and any remaining concerns are addressed.
You may also manage or confirm your cancellation at any time by visiting: https://support.ribboncheckup.com/
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Michelle
Very Dissatisfied Customer!!!
I have read other comments from unhappy customers and wished I had seen these reviews prior to getting involved in something with a monthly charge. I thought I was buying a kit with all the interpretations of the tests on detailed color graphs etc. I am being charged a monthly fee of $19.99/ month!!! I can’t get in touch with anyone except via texting and even that’s difficult! The customer support kept telling me to go to my bank. I know what the bank will say as well as pay pal or however the payment is being made, the banks kick you back to the Seller!!!
That is a vicious cycle with no solution!
I am not happy at all with this company!
There’s no place to find out how to cancel the subscription, and God forbid there’s a phone number to call and if there is one they never answer!!! Don’t ever get involved with this website bc you will see the problems you will have to get out of the mess. I’e tried for months to reach this company with no success until recently through texting. This woman would not get her supervisor and she abruptly ended my communication!
I cannot deal with having money removed from my account when I clearly do not want their product!!! I was told you didn’t pay for the Ribbon Box Test Kit, but rather paying for an App that you compare your test results on!!! It’s not made clear on their site just what they want. This I found out when I said ok I’ll just suck up the cost of the lit but please stop making withdrawals from my account as I don’t want it for months now bc it’s not easy to contact them. I requested my money back by original meirhod of payment and she said NO that the purchase was beyond 30 days!!! Have they stretched the time frame out on purpose so as not to reimburse me???
All I know is I am very angry and feel taken advantage of bc of a poorly constructed website or some reason!!!
I cannot afford money taken from my account bc they won’t cancel this account when they don’t answer or return Texts and attempts to call. Nicely put it’s all a total scam.😡😡😡🤬
25 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Beth,
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We sincerely apologize for the difficulty you experienced trying to reach support and manage your subscription.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. We also understand your concerns regarding communication and cancellation access. At this time, our active support channels are live chat and email support, and we do not currently offer phone support.
You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
If you need further assistance, please contact us through our active chat or email channels so our team can review your account and help resolve your concerns as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Michelle
Stupid waste of time and $
This is a stupid waste of time and money and RibbonWell knows it—they DO not care about your health. They care about getting your $$ over and over and over again.
25 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Leslie,
We’re sorry to hear that your experience did not meet your expectations. We understand your frustration and sincerely apologize for any disappointment caused.
Our goal has always been to provide customers with accessible tools to help monitor their wellness, and we regret that this was not the experience you had. Subscription details are presented on the payment page prior to completing a purchase, and we appreciate feedback that helps us improve how we communicate value and service details.
If you would like assistance with your account, including managing or canceling your subscription, you may do so at any time by visiting: https://support.ribboncheckup.com/
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
What a scam
What a scam! The product is unusable and the company is not even in this country! I sent a cancel email when I finally found an email address but I want a refund for the unknown monthly charges as you scammed me! The kit was never usable! I’m a senior on a fixed income and you should be ashamed!
Virginia Chapman
25 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Virginia,
We’re truly sorry to hear about your experience and understand how upsetting this situation has been, especially regarding unexpected charges and concerns about usability. We sincerely apologize for the frustration caused.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. We also understand your concerns regarding access to the product. Ribbon uses convenient web app technology with no download required — customers can access their account by visiting test.ribboncheckup.com or by scanning the QR code included with the kit.
If you have already sent a cancellation request, our support team will review it as quickly as possible. You may also manage or cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
We sincerely apologize again for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
I agree with all the other…
I agree with all the other reviews...the $19.99 monthly charge was not made obvious when I ordered the test kit. I do not trust a company that does things in a way that is not upfront and out in the open. And now I can not log into my account to even use the testing kits as their system seems not to respond. Buyer beware. They are not a good company to align yourself with.
23 November 2025
Unprompted review
Reply from ribboncheckup.com
Hi Leigh,
We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. We also apologize for the difficulty accessing your account and understand how frustrating that must be.
Ribbon uses convenient web app technology, with no downloads needed. Simply visit test.ribboncheckup.com or scan the QR code on your box to access your account and get started.
If you need assistance with your account or subscription, you can manage, cancel, or downgrade your subscription at any time by visiting: https://support.ribboncheckup.com/
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
They charge a monthly fee of 19.99 to…
They charge a monthly fee of 19.99 to get results , they say it’s shown at checkout. I didn’t see it. I got it for my mom to detect early UTI issues. At this rate a doc will be cheaper if she only has concerns 1 or 2 times a year.
22 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Debbie,
We’re sorry to hear about your experience and understand your concerns regarding the subscription fee.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase. However, we understand how frustrating it can feel if this was missed during checkout.
We appreciate your feedback regarding affordability and value, especially when purchasing for a loved one. Your comments are important and help us improve how we communicate pricing and service details.
You can also cancel or downgrade your subscription at any time by visiting: https://support.ribboncheckup.com/
Kind regards,
Michelle
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