Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... See more
Company replied
ribboncheckup.com
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See what reviewers are saying
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... See more
Company replied
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
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I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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People also looked at
Terrible
Terrible, I noticed a charge for 19.99 from Ribbon as a monthly charge, and went to find the app, and it was gone. They never notified me that the app and product are no longer supported in the US, and I was still charged. I have since canceled the membership, and they offered 1 month of payment back. This was a very unethical and sneaky money grab.
11 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Chris,
Thank you for sharing your feedback, and we’re very sorry for the frustration this situation has caused.
We’d like to clarify that Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States as part of a transition while we work on designing and developing new test kits. Because of this change, the app may no longer be available, which we understand can be confusing.
Regarding the $19.99 membership, the subscription details are displayed during checkout on the payment authorization page. However, we understand how this may have been overlooked, and we sincerely apologize for the inconvenience caused.
We’re glad to hear that your membership has already been canceled and that a refund for one month was processed. If you need any additional assistance or would like us to review your account further, our customer support team remains active via email and live chat.
Thank you for bringing this to our attention.
Kind regards,
Michelle
I ordered the smallest amount of test…
I ordered the smallest amount of test strips possible (thankfully). I NEVER saw where it says after 30 days the card used to buy the strips would be charged $19.95 per month until cancelled. The 31st day after my 1st test strip use--- I was charged. I called them and they removed it. Then offered me a $5.99 per month option for up to 4 tests per month. That also is not mentioned anywhere I can find as an option. I assume it's for people blindsided that caught the $19.95 in order to make them stay. I am NOT ABOUT THIS BS at all. I am just throwing away the box. Lesson learned and out $49.95 for 1 test. The other strips are in da trash.
9 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Kelly,
Thank you for sharing your experience, and we’re sorry for the frustration this caused.
The subscription details are displayed during checkout on the payment authorization page before the purchase is completed. That said, we understand how this information may have been overlooked, and we apologize for any confusion.
We’re glad to hear that when you contacted support, the $19.95 charge was promptly removed. The $5.99 plan that was mentioned is simply a lower-tier membership option some customers choose if they prefer fewer scans per month.
We truly regret the frustration this experience caused and appreciate you taking the time to share your feedback.
Kind regards,
Michelle
MONTHLY BILLING ADD ON IS NOT RIGHT
Make the monthly billing well known up front instead of buried in some fine print somewhere.
9 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Steve,
Thank you for your feedback—we appreciate you taking the time to share it.
The subscription details are displayed on the checkout and payment authorization page prior to completing the purchase. That said, we understand how this information may sometimes be overlooked, and we apologize for any confusion this may have caused.
We truly value feedback like yours as it helps us improve transparency and the overall customer experience.
Kind regards,
Michelle
Ribbon Checkup Swindle
I purchased a Ribbon Checkup health test kit for about $57, which was supposed to allow customers to check potential health concerns using test strips and their online platform.
On March 8, 2026, I was unexpectedly charged a $19.99 subscription fee that I was not aware of when I bought the kit. When I looked into it, I noticed that the company no longer appears to be selling these kits, and their website has changed significantly, which raises concerns about whether the product is even supported anymore.
On March 9, 2026, I contacted customer service through their online chat and spoke with a representative. He told me the subscription would be refunded and gave me a link to confirm the cancellation. However, when I checked the link and entered my email, it showed that my subscription had not actually been canceled.
After I pointed this out, communication stopped, and the issue remains unresolved.
At this point, I am requesting a refund of the $19.99 subscription charge and the original cost of the test kit, since the product appears to have been discontinued and the subscription was not clearly disclosed.
I have filed a complaint with the Missouri Attorney General and am looking at other outlets such as Ripoff Report. They have an "F" rating on the BBB, but are not affiliated with it.
After experiencing this, my goal is consumer awareness.
9 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Tank,
Thank you for taking the time to share your concerns. We’re sorry to hear about the frustration this situation has caused and appreciate the opportunity to help resolve it.
At the moment, we’re unable to locate an account under the name provided. To properly review the charges and assist you as quickly as possible, could you please provide the email address used when making the purchase or signing up? Once we have that information, we’ll be able to locate your account in our system and look into the subscription and refund request right away.
We’d also like to share an important update: Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. This transition is the reason why parts of the website and some services may no longer appear accessible.
Ribbon Checkup is currently designing and developing new test kits, and further updates will be shared as they become available.
Our support team remains active, and we’re here to assist in reviewing your account and resolving this matter as quickly as possible once we receive the correct account email.
Kind regards,
Michelle
Do not trust Ribbonwell
I have tested myself at least 8 times now, probably more. When I go to check my history, it shows only two tests. When I try to get an answer from customer service, I get an AI fake person who lies. They claim to be checking why my history has disappeared, but they never get back to me. I would caution anyone who is considering this "service" to look elsewhere. I suspect a scam. One indicator is that they are now flogging a recipe wellness service in addition to the pee strips. They claim to be a wellness company. I think they are TikTok influencers with a bigger budget.
8 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Ron,
Thank you for sharing your feedback, and we’re very sorry for the frustration this situation has caused.
First, we’d like to reassure you that when you contacted support, you were speaking with a live customer support agent, not an AI or automated “fake” person. We understand how frustrating it must have been not receiving a timely update, and we sincerely apologize for that experience.
Regarding your test history and stored results, we will reach out to you directly via email to assist in reviewing your account and help clarify what may have happened.
We’d also like to provide an important update. Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States, which is the reason why parts of the website may currently be unavailable or limited.
Ribbon Checkup is currently in the process of designing and developing new test kits, and further updates will be shared as they become available.
We truly apologize for the inconvenience and confusion during this transition and appreciate the opportunity to assist you directly.
Kind regards,
Michelle
They are not upfront about the monthly…
They are not upfront about the monthly fees. Screwed me out of $20.00 for the kit, because it’s worthless now. Screwed me out another $20.00. Tried to screw me out another $20.00. I sent them an email about unauthorized charges to my debit card. Supposedly, they’re going to refund me $20.00. Tomorrow I will file a police report, contact my bank, and the FTC.
3 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Brett,
Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused.
We’d like to clarify that the subscription details are displayed during checkout on the payment authorization page before the purchase is completed. However, we understand that this information may have been overlooked, and we apologize for any confusion this may have caused.
After reviewing your account, we can confirm that the $19.99 subscription charge has already been refunded, and no further billing will occur.
We appreciate you bringing this to our attention and regret the inconvenience caused. If you need any additional assistance, our customer support team remains available via email and live chat.
Kind regards,
Michelle
...I was very impressed with the customer service...
Although I did NOT expect to be charged monthly for a subscription, I will say that I was very impressed with the customer service. They refunded my purchase immediately and canceled my account which I appreciated.
28 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Amanda,
Thank you so much for taking the time to share your experience—we truly appreciate it.
While we’re sorry for the confusion around the subscription, we’re very glad to hear that our customer service team was able to resolve the issue quickly, process your refund, and cancel your account to your satisfaction.
Your feedback means a lot to us, and we appreciate your understanding during this transition. If you ever have questions or need assistance, our support team is always here to help.
Thank you again for your thoughtful review.
Kind regards,
Michelle
Used one strip
Used one strip. Wanted to use the second but the app was gone I got a hold of them and they told me it was no longer available. I did get refunded the full amount.
3 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Patty,
We’re very sorry for the inconvenience and frustration this situation caused.
Due to the discontinuation of Ribbon Checkup, the app is no longer available, which affected access to remaining test strips. We understand how disappointing this is, especially when you planned to continue using the kit, and we sincerely apologize for the sudden transition.
We can confirm that your request has already been resolved and that a refund has been successfully processed.
Please know that our customer support remains active, with both email and live chat available should you need any additional assistance.
Thank you for your patience and understanding.
Kind regards,
Michelle
Cannot navigate site
Cannot navigate site, anytime you actually find a live link it just reloads the page. No place to log in, can't cancel the monthly auto charge.
3/4/2026 Updating my review, I emailed them and they replied stating the auto charge (which I didn't sign up for) will be cancelled. I only purchased the kit, I didn't sign up for or download the app for monthly use and I received a notification that the recurring monthly 19.99 was going to be charged soon. Which prompted me to go searching on their website for a place to cancel. See my first sentence for that experience.
2 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Lisa,
Thank you for sharing your feedback, and we’re very sorry for the frustration this has caused.
We’d like to clarify that the main website is currently limited due to the discontinuation of Ribbon Checkup, which is why some links may reload or appear unavailable. However, please rest assured that our customer support remains fully active.
You can reach us anytime at support@ribboncheckup.com
, and live chat is still active on our support site to assist with account-related concerns.
We sincerely apologize for the inconvenience during this transition and appreciate the opportunity to assist you.
Kind regards,
Michelle
I did not see the reoccurring charge
I did not see the reoccurring charge. Please cancel my subscription.
2 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi there,
We’ll be happy to cancel your subscription and take care of this for you. To locate your account, could you please provide the email address used for your purchase or your order number? Once we have that, we’ll look into your account right away and confirm the cancellation.
Thank you for bringing this to our attention, and we appreciate your patience. We’re here to help.
Kind regards,
Michelle
The monthly charges were a surprise and…
The monthly charges were a surprise and it is not supported now. No refund for the kit. I did get a refund of the bogus monthly charges. Steer clear of this shit.
2 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Bruce,
Thank you for sharing your feedback. We’re sorry for the frustration this experience caused.
We’d like to clarify that refunds for the kit are subject to our 30-day guarantee, outside of this window, we’re unfortunately unable to offer a refund for the kit itself.
That said, we’re glad to hear that subscription charges have been successfully refunded, and no further billing will occur.
We understand this situation has been disappointing, and we appreciate you taking the time to share your experience.
Kind regards,
Michelle
Fraudulent company with hidden charges
I bought the kit end of January without being informed of a monthly charge. I have used the kit only 3 times, and suddenly I saw a monthly fee of $19 on my credit card. I cannot find anything on the website, and now learned that the website is no longer active. I want a refund as the kid is now useless and I want my prescription cancelled.
1 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Annatjie,
Thank you for reaching out and sharing your concerns. We’re truly sorry for the confusion and frustration this has caused.
We have discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. This is why parts of the website and app may no longer be accessible.
However, please rest assured that our customer support remains fully active. Both live chat on our support site and email support are available to assist customers.
The monthly subscription is disclosed during checkout on the payment authorization page, but we understand how this may have been overlooked, and we sincerely apologize for any confusion.
We’re happy to cancel your subscription and review your account. Please contact us directly at support@ribboncheckup.com
, or provide the email address used for your purchase, and I will reach out to you promptly to resolve this.
Thank you for your patience, and we appreciate the opportunity to assist.
Kind regards,
Michelle
Beware of monthly charges without notice
There's nothing in my order confirmation that mentioned a monthly subscription of 19.99. this is fraud and terrible business practice.
28 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Hai Son,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this caused.
The subscription is disclosed on the payment page at checkout and within the billing authorization; however, we completely understand that this information can sometimes be overlooked, and we apologize for any confusion around this.
After reviewing your account, we can confirm that the charges have been refunded. No further billing will occur.
We sincerely regret the experience and appreciate you bringing this to our attention. Please know that our customer service team is always available and happy to assist if you have any additional questions or concerns.
Thank you for your understanding.
Kind regards,
Michelle
Deceptive practices
It was fine we ran one test but didn’t know they would charge a monthly fee. We can’t contact them. The number I have from PayPal is disconnected. Funny they say they can’t sell in the USA but apparently they can continue to charge. I used PayPal so I was able to cancel the subscription through them but I am out the first monthly payment and a useless 80 dollar kit
28 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Carrie,
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused.
We’d like the opportunity to review your account and help resolve this. Please contact us directly at support@ribboncheckup.com so we can check your account, review the charges, and assist you further. If you prefer, you may also reply with the email address used for your purchase, and I will reach out to you directly.
Please note that our customer support is active, and live chat is available on our website to assist with refunds, subscription concerns, or any other questions.
We sincerely apologize for the inconvenience and appreciate the chance to make this right.
Kind regards,
Michelle
I have also been charged for the kit
I have also been charged for the kit. I also have no access in the app. And now have been charged with a 19.99 subscription that I was not informed of. I would betrefunds are out of the question. Canceling the subscription is not easy.
28 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Florida,
We’re truly sorry for the frustration and inconvenience this experience has caused, and we understand your concerns.
Our team is here to help resolve this. Our customer support is active, with live chat available on our website, and you can also reach us directly at support@ribboncheckup.com for assistance.
If you’re open to it, please feel free to provide the email address used for your purchase, and our team will be happy to check your account, review the charges, and assist with cancellation and resolution as quickly as possible.
We sincerely apologize for the confusion and appreciate the opportunity to make this right.
Kind regards.
Michelle
Crooks
They put you in a subscription plan without advertising it then they make it almost impossible to cancel. This kind of practice should be illegal!
28 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Carlo,
Thank you for sharing your feedback, and we’re sorry for the frustration this caused.
The subscription is disclosed during checkout on the payment authorization page prior to completing the purchase. We understand that this may have been overlooked, and we apologize for any confusion.
As per checking your account, we can confirm that the issue has already been resolved and all applicable charges have been addressed. No further billing will occur.
Please note that subscriptions can be canceled at any time online through our support portal:
👉 https://support.ribboncheckup.com/
Our customer service team remains active, with both live chat and email support available to assist should you need anything further.
Thank you for your patience and for allowing us to resolve this.
Kind regards,
Michelle
I fell victim to this company downfall…
I fell victim to this company downfall as well. Assuming the email does not bounce back I emailed customer support, seeking a full refund for the kit and the fraudulent monthly charge that I just got assessed.
28 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Paul,
Thank you for reaching out and sharing your experience.
Upon checking your account, we can confirm that the issue has been fully resolved and all applicable charges have been refunded. No further action is needed on your end.
We sincerely apologize for the inconvenience and frustration this may have caused. Please know that our customer support team remains active, with both live chat and email support available should you need any additional assistance.
Thank you for your patience and understanding.
Kind regards,
Michelle
For all those that have been screwed…
For all those that have been screwed out of money or services - please contact me - i have initiated a class action law suit - for the fact that the monthly subscription was hidden but also for paying for the subscription but the website is closed
25 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Lauren,
We’re sorry to see this and understand why you’re upset. We’d like to clarify that Ribbon Checkup has officially discontinued the sale, distribution, and support of the Ribbon Checkup At-Home Kit in the United States, and as a result, the web application is no longer accessible. We sincerely apologize for the frustration this has caused.
That said, we want to assure you that our customer service team is still active and available to assist all customers during this transition. We are not ignoring our customers, and we are actively reviewing accounts to resolve concerns related to subscriptions and billing.
We would like to review your account directly to ensure it is properly checked and addressed. We will be reaching out to you via email to assist further and make sure your account is handled appropriately.
We appreciate you bringing your concerns forward and regret the inconvenience caused by the discontinuation.
Kind regards,
Michelle
Absolute scam
Absolute scam - they start charging a surprise buried monthly charge before I even started using the product. Then they make it incredibly hard to contact them and cancel the subscription. I hope they change their ways or go out of business soon.
25 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Benjamin,
We’re sorry to hear about your experience and truly apologize for the frustration this has caused. We understand how the subscription charge may have been overlooked at checkout, and we also apologize for the inconvenience related to the product’s discontinuation.
Our customer support team is still active and available to help. Please share the email address used at checkout, and we’ll be happy to review your account and assist you further as quickly as possible.
Kind regards,
Michelle
I ordered the at home test kit
I ordered the at home test kit. It arrived. I planned to use it today. I purchased a few months ago. They stopped supporting or selling the kit. So my purchase is worthless, the service described and marketed while buying it abandoned and unsupported. I contacted them and they told me in corporate boilerplate we don’t support that kit, we moved to a subscription model. I ever signed up for a subscription. I purchased a one time fee kit for at home use testing and app results if needed. I never used anything, not a penny of their overhead, because they abandoned all support. They charged me $140 in subscription fees I never purchased. I paid via apply pay on my iPhone, yet this purchase subscription does not appear in the subscriptions tab of iPhone, even though its purchase is/was related to an app and digital experience. Before you purchase from these folks, understand:
Reviews for Ribbon Checkup indicate a highly polarizing experience, with numerous customers labeling it a scam due to unauthorized monthly subscription charges ($19.99) and functional failures. While some found the app-based, at-home urine testing convenient, many reported the product is no longer supported in the US, resulting in errors, non-functional kits, and difficult refunds.
Key Takeaways from User Reviews:
Billing Issues: Users reported ongoing, unauthorized monthly charges after purchasing the initial kit, leading to claims of the company being a "scam".
Even if you did get an unsupported kit, expect—-
Technical Failures: Numerous reports of the app and test strips not working, often producing "action not supported" errors.
Customer Support: Reports suggest customer service is difficult to reach or unresponsive to refund requests.
Mixed Results: While some users initially reported successful use and quick results via the app, these are heavily outweighed by negative experiences in early 2026. The company is collapsing and they won’t exist soon.
25 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Christopher,
We’re truly sorry to hear about your experience and understand why this situation has been frustrating and disappointing. You’re correct that Ribbon Checkup has discontinued the sale, distribution, and support of the At-Home Kit in the United States, and that our software and web application are no longer accessible. We sincerely apologize for the inconvenience this has caused, especially for customers who planned to use their kits at a later date.
We want to reassure you that our customer support team remains active and available to assist. Any subscription charges applied in error after discontinuation are carefully reviewed, and eligible refunds are processed in accordance with our refund policy.
We’d also like to share that Ribbon Checkup is currently in the process of designing new test kits and preparing for a future relaunch, and further updates will be communicated as they become available.
We appreciate you bringing this to our attention and regret the experience you’ve had.
Kind regards,
Michelle
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