This was my first time buying something from revibe and I've realized not all the reviews are going to be positive I'm happy with my purchase and the delivery was on time the iphone came out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The phone is very good high quality and feels good, the service was good the problem was DHL there delivery company they made a huge hold up it was frustrating i was scared i got scammed but beside th... See more
Company replied
I placed my order after 10 on a friday evening. Received my phone early tuesday morning. Phone in a excellent condition. No additional charges (customs) or clearance hoild up etc. I would def buy f... See more
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I bought the Samsung S23 Ultra five months ago, and I'm still very happy with it. It works perfectly without any issues. The performance is fast and smooth, the camera takes amazing photos, and the ba... See more
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Company details
Written by the company
Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.
Contact info
In5 Tech, King Salman Bin Abdulaziz Al Saud Street, 73000, Dubai, U.A.E.
- contact@revibe.me
- revibe.me
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faulty Devices
Please do not buy phones or any other products from Revibe. I purchased two iPhones from them, and unfortunately both were faulty. I returned the phones, but it has now been a month and I have still not received my refund or my phones back.
I do not recommend this company due to the poor service I have experienced. Every time I contact them, I am told that my payment will be processed within 48 hours, but nothing happens.
I am extremely disappointed and frustrated. I am now stuck without a phone because of this situation.
23 May 2026
Unprompted review
Reply from Revibe
Hello Mapule,
We sincerely apologize for the delay and the frustration this situation has caused. We understand how difficult it is to be without your device while your claim is being processed.
Please be assured that your claim is currently being handled by our team, and we are working to resolve it as quickly as possible. We appreciate your patience and will keep you updated as soon as there is any progress.
Thank you for your understanding, and we apologize again for the inconvenience.
Best regards,
Revibe | Customer Experience Team
The phone stopped working within 3months
18 June 2026
Unprompted review
Reply from Revibe
Hello Confidence,
We're sorry to hear that you experienced an issue with your device, and we apologize for the inconvenience.
We can confirm that we have already received your device, and your warranty claim is currently undergoing Quality Check (QC) inspection. Our technical team is reviewing it, and we'll update you as soon as the inspection is complete.
Thank you for your patience while we work to resolve your claim.
Best regards,
Revibe | Customer Experience Team
Excellent Service
I placed my order after 10 on a friday evening. Received my phone early tuesday morning. Phone in a excellent condition. No additional charges (customs) or clearance hoild up etc. I would def buy from revibe again and would recommend them to my friends and family
26 June 2026
Unprompted review
Reply from Revibe
This really brightened our day! At Revibe, our goal is to make every experience seamless, and your review tells us we're on the right track.
I Really appreciate your services
29 June 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
Reply from Revibe
We’re grateful for your Revibe review. Thanks for choosing Revibe!
Customer services are commendable
29 June 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
The ordering and delivery went good I…
The ordering and delivery went good I love the warranty that comes with it. . I was just disappointed to receive a cable that is not compatible with South African wall sockets
24 June 2026
Unprompted review
Reply from Revibe
Your Revibe review made our day. Thank you for your support!
And sorry about the cable! We will make sore to make it right.
We got 2 refurbished iphone from this…
We got 2 refurbished iphone from this company and from the first day the phones gave error. Right now my kid’a phone is not opening its showing only apple logo but they are refusing to repair it. Both phones went to the service 3 times, i dont recommend to get a phone from here. Their service is terrible after selling the devices. I am going to complain the as well.
27 June 2026
Unprompted review
Reply from Revibe
Dear Yesim ,
After reviewing your case, we can confirm that the extended warranty associated with your device has already been used previously.
Please note that the extended warranty is a one-time-use benefit. As it has already been utilized for a previous incident, we are unfortunately unable to proceed with a new claim for the current damage.
Here is the link to our policy on this matter:
https://help.revibe.me/en-US/what-is-covered-by-revibe-warranty-352747
For this reason, we will be closing the current case, as it is not eligible for coverage under the warranty terms.
We apologize for any disappointment this may cause and appreciate your understanding.
Best regards,
Revibe Customer Support
Delivered faster than expected and the…
Delivered faster than expected and the device condition was brandnew and runs smoothly without any issue.I'd choose revibe again for future purchases for sure.
21 June 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
Reply from Revibe
We’re grateful for your Revibe review. Thanks for choosing Revibe!
Good quality
28 June 2026
Unprompted review
Reply from Revibe
Thank you for taking the time to leave this Revibe review.
The service and the quality of the…
The service and the quality of the device
25 June 2026
Unprompted review
Reply from Revibe
Thank you for taking the time to leave this Revibe review.
Worth the value
The IPad is working well within my expectations, considering it as refurbished unit. The physical appearance was a bit lower than the description said, but fair enough for a refurbished unit.
22 June 2026
Unprompted review
Reply from Revibe
We appreciate your kind Revibe review. Glad we could help!
Poor quality control and zero accountability
If you value your time and your money, I strongly advise you to shop elsewhere
Unfortunately, my experience with this company has been a series of repeated failures that reflect a total lack of quality control and accountability. Here is a summary of my experience across four separate transactions:
Warranty Negligence (SA-118708): I filed a claim for a degraded battery and non-factory keyboard stickers. The device was returned in the exact same condition, and the claim was closed without any action.
Loss of Personal Property (SA-118708): I sent the laptop in my personal protective sleeve, which was never returned. The company hid behind an "accessories policy" to avoid responsibility for my missing personal property.
Order Fulfillment Failure (SA-126621): I ordered a JBL Clip 4 speaker but received a completely different product. It took nearly a month of stalling to resolve this and get a refund.
Damaged/Used Goods (SA-132591): My most recent order arrived in clearly used condition, featuring visible damage and a plastic cover that had been melted/welded by a lighter.
Their policy—forcing customers to send a device for inspection three times before considering a return—is nothing more than a stalling tactic to avoid resolution. I have full unboxing video evidence and documented email exchanges for every single one of these issues.
last : they deducted an amount from my refund becouse i simply followed the policy but they have a lack of cooperation between there 3rd party and customer service
5 June 2026
Unprompted review
Reply from Revibe
Hello Moataz,
We sincerely apologize for the frustration and inconvenience you've experienced.
Thank you for taking the time to share your detailed feedback. We take your concerns seriously, and our team will review the issues you've raised regarding your warranty claim, the missing personal property, and the incorrect product you received.
We'll investigate these matters thoroughly and get back to you with an update as soon as possible.
Thank you for your patience while we look into your case.
Best regards,
Revibe | Customer Experience Team
Worst ever service
Worst ever service, completely unprofessional and don't even know how to handle complaints, using 3rd grade chinese parts which are not compatible with the device and their owners are sleeping with their money, doesn't care of the service.
Purchased 3 devices all faulty and they would close the case without consent.
Updated:
Their reply itself shows how better they're, device was 'Repaired' which never happened in the whole time.
22 June 2026
Unprompted review
Reply from Revibe
Hello Jatt,
We're sorry that you remain dissatisfied with your experience.
However, we'd like to clarify several points. While your review states that three devices were faulty, our records show that only one warranty claim was submitted. That device was inspected, repaired, and returned to you.
Regarding the charging cable, our warranty policy clearly advises customers not to send accessories with their devices during the warranty process. Unfortunately, the device was returned with the cable despite this instruction. As a goodwill gesture, we offered you compensation of AED 178, which you declined.
At this stage, we have addressed your claim, offered a goodwill resolution, and our position remains unchanged. As the compensation was declined, this case is now considered closed.
Best regards,
Revibe | Customer Experience Team
The laptop came very clean and…
The laptop came very clean and everything working well. It was delivered even before the actual day, making my target at work reachable in time.
24 June 2026
Unprompted review
Reply from Revibe
Thank you for your Revibe review. We truly appreciate your support!
I took right decision to buy from…
I took right decision to buy from Revibe.
The product quality is worth able.
Next I will buy Mobile from Revibe.
My Order Number: 88620
These were two iPad 7th generation
26 June 2026
Unprompted review
Reply from Revibe
We love hearing this! Your Revibe review just made our day. Can't wait to welcome you back.
these guys are crooks
these guys are crooks. stay away. my device failed after 4 days and since then I've called and emailed despite an extended warranty, they have blocked my number and email from calling. i have logged complaints with the CGSO and NCC against them. SARS has blocked them at customs has they are non compliant importer.
28 April 2026
Unprompted review
Reply from Revibe
Hello Matthew,
We're sorry to hear about your frustration.
However, we'd like to correct a few statements in your review. We have **not** blocked your phone number or email. We are currently experiencing a high volume of customer enquiries, which may result in longer-than-usual wait times, but we do not block customers from contacting us.
We also wish to clarify that the claim that Revibe has been blocked by SARS due to customs non-compliance is false. We ask that you refrain from sharing misinformation or making defamatory statements that are not supported by facts.
A member of our team will reach out to you to better understand your concerns and the basis of these claims so we can address your case appropriately.
Best regards,
Revibe | Customer Experience Team
I had previously bought the iPhone 15…
I had previously bought the iPhone 15 Pro Max from Revibe, and it is also working very well. So far, its battery is also working very well. And it's also going very well so far.Super fast charging is great.
26 June 2026
Unprompted review
Reply from Revibe
So glad you enjoyed shopping with us! Positive Revibe reviews like yours keep us motivated.
Simply the best way to buy used…
Simply the best way to buy used electronics
22 June 2026
Unprompted review
Reply from Revibe
What an amazing Revibe review — thank you! We put a lot of care into every order, and it's so rewarding to know it shows.
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