Revibe Reviews 

5,847
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,535 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality of their purchases, often describing devices as brand new, in excellent condition, and performing perfectly. People frequently praise the efficient and speedy delivery, with many items arriving faster than expected, alongside excellent service. However, some customers noted receiving products with faults or conditions that did not match the description, including hardware issues. Additionally, a few people experienced significant delivery delays and were dissatisfied with customer service, citing slow responses or difficulties resolving issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many expressing significant dissatisfaction.... See more

Quality

Customers generally report positive experiences with product quality, with many noting that devices exceeded... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising the speed and... See more

Service

Clients share ambiguous opinions on service, with many expressing extreme frustration and dissatisfaction due... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was my first time buying something from revibe and I've realized not all the reviews are going to be positive I'm happy with my purchase and the delivery was on time the iphone came out... See more

Company replied

Rated 4 out of 5 stars

The phone is very good high quality and feels good, the service was good the problem was DHL there delivery company they made a huge hold up it was frustrating i was scared i got scammed but beside th... See more

Company replied

Rated 5 out of 5 stars

I placed my order after 10 on a friday evening. Received my phone early tuesday morning. Phone in a excellent condition. No additional charges (customs) or clearance hoild up etc. I would def buy f... See more

Company replied

Rated 5 out of 5 stars

I bought the Samsung S23 Ultra five months ago, and I'm still very happy with it. It works perfectly without any issues. The performance is fast and smooth, the camera takes amazing photos, and the ba... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(5,847)

1,616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This was my first time buying something…

This was my first time buying something from revibe and I've realized not all the reviews are going to be positive

I'm happy with my purchase and the delivery was on time the iphone came out new I was amazed

I bought the phone via payjustnow cause i didn't trust revibe but they proved me wrong and I'm happy with my purchase

Not everyone is going to be happy on the reviews but the company is legit

7 July 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for sharing your Revibe review. We’re happy you had a great experience.

Rated 1 out of 5 stars

Disappointed

I purchased an iphone 13 mini excellent condition 04/06/26, unfortunately I saw people's reviews on TikTok after the I had placed my order. But I stayed calm and hoped for the best, well my phone was finally delivered on the 17/06/26. The phone was good, working well no scratches but after 3 weeks 06/07/26 it showed a message "battery unrecognized, something unknown part " then it stopped charging. It doesn’t go beyond 1% when I charge it and unfortunately I cannot return the device because I've passed the 10 day policy. I will try to check I they can fix it for me but for now I'm disappointed and I would honestly not recommend someone to purchase a device from revibe. Maybe revibe should also consider extending their return policy to at least 20 day

6 July 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Thobekile,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously, and our team is currently investigating your case to better understand what happened.

We appreciate your patience while we complete our review. As soon as we have an update or require any additional information, we will contact you promptly.

Thank you for your understanding.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

The quality of the product as described…

The quality of the product as described was correct and amazing...but the delivery time is very long need to do something about that,but overall the experience was great and I will be coming back soon

15 June 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you for the positive Revibe review. It means a lot to our team.

Rated 5 out of 5 stars

The device I received is in very…

The device I received is in very excellent condition and delivery is very fast and reliable

3 July 2026
Unprompted review
Revibe logo

Reply from Revibe

We appreciate your kind Revibe review. Glad we could help!

Rated 1 out of 5 stars

8 days without any update on laptop I…

8 days without any update on laptop I purchased. Their call centre are not answering my calls and emails. Don’t buy from them they will do you wrong. The way they are moving that laptop will arrive after a year

7 July 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Tshepo,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience you may have experienced. Please be assured that we take your concerns seriously, and our team is currently investigating your case to better understand what happened.

We appreciate your patience while we complete our review. As soon as we have an update or require any additional information, we will contact you promptly.

Thank you for your understanding.

Best regards,
Revibe | Customer Experience Team

Rated 1 out of 5 stars

I am so angry and dissatisfied

I am so angry and dissatisfied. My disappointment and disgust is beyond measure. I bought an iphone 15 pro max excellent condition and what i got was far from excellent poor actually. The phone was not original and it was an eSim changed to physical sim and its had network issues. I returned the phone and bought a brand new phone but however the phone was not brand new. When i opened the box the phone was full of fingerprints and stretches to make matters worse the phone was also converted from e-sim to physical sim card and the sim tray holder was drilled on the right hand side and the tray was also a different color. I switched on the phone and the display gave me a warning that the phone was not an original iphone part. Meaning that the whole products are fake and they are not originally made at apple.

Im so upset and disappointed if i could rate zero stars i would 100%.

6 July 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Mthabisi,

We sincerely apologize for the disappointment and frustration you've experienced with your orders. We understand how upsetting this situation has been, especially after giving us another opportunity.

Please be assured that we will do our best to make this right for you. We have received your return claim, and our team is currently handling it. We'll work to process your case as quickly as possible and keep you updated throughout the process.

Thank you for your patience, and we're sorry again for the hardships you've faced.

Best regards,
Revibe | Customer Experience Team

Rated 2 out of 5 stars

Appalling service

Appalling service. After having paid a sizeable amount, I still do not have my device and Revibe maintains there is no such customer. Have been constantly in contact with Revibe via chatbot (no assistance) emails (no responses) and waiting long minutes for someone to answer the call. Today someone tried to help and escalate but it remains to be seen what transpires. I do not want the money back - I want the device I ordered!

6 July 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Ferreira,

We sincerely apologize for the frustration and inconvenience you've experienced. We understand how concerning it is to be waiting for your order without a clear resolution.

Please be assured that we are currently looking into your case and investigating what happened. Our team is working to resolve the matter as quickly as possible, and we'll update you as soon as we have more information.

Thank you for your patience and understanding while we work on this.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

Good good exelent

Very good I like

26 June 2026
Unprompted review
Revibe logo

Reply from Revibe

Thanks for sharing your Revibe review. We’re happy you had a great experience.

Rated 5 out of 5 stars

Excellent service

6 July 2026
Unprompted review
Revibe logo

Reply from Revibe

We love hearing this! Your Revibe review just made our day. Can't wait to welcome you back.

Rated 1 out of 5 stars

Dear Customer Support Team,

Dear Customer Support Team,
​I am writing to express my strong dissatisfaction and to formally demand a full refund for my return claim (94518). I have not received any meaningful update despite the timelines previously communicated to me.
​You explicitly mentioned that the inspection and expert revision process would take a maximum of 13 days and that my case would be treated as a priority. However, today is 6th July, meaning 20 days have now passed with absolutely no update on the status. This complete lack of progress and communication is unacceptable and makes me feel entirely cheated by your service.
​The last communication I received stated that the device was under QC testing on 16th June, followed by an expert revision. Since then, there has been total silence.
​I have already explained my situation and the massive inconvenience caused by being left without a working laptop. Given that the initial device I received was defective and you have failed to resolve this within the promised 13-day window, I am no longer interested in a replacement.
​As a first-time customer, this experience has completely destroyed my confidence in your platform.
​I request that you process a full refund to my original payment method immediately. Please provide confirmation of the refund and the exact timeline for the funds to reflect in my account without any further delay.
​I expect an immediate and definitive response to this matter.

16 June 2026
Unprompted review
Revibe logo

Reply from Revibe

Hello Jee,

We sincerely apologize for the delay and the frustration this has caused. We completely understand your concerns and are sorry that the process has taken longer than expected.

Please be assured that your claim is currently being handled by our team, and they are working to complete the review and resolve your case as quickly as possible.

We appreciate your patience and understanding while we finalize the process. As soon as there is an update on your claim, we will notify you immediately.

Best regards,
Revibe | Customer Experience Team

Rated 5 out of 5 stars

The ordering process is extremely easy…

The ordering process is extremely easy and efficient. The quality of the device is exceptional and communication regarding delivery was clear and on time.

1 May 2026
Unprompted review
Revibe logo

Reply from Revibe

Thank you so much for the kind words! We're thrilled you had a great Revibe experience — it means the world to our team.

Rated 5 out of 5 stars

I bought the Samsung S23 Ultra five…

I bought the Samsung S23 Ultra five months ago, and I'm still very happy with it. It works perfectly without any issues. The performance is fast and smooth, the camera takes amazing photos, and the battery life is still excellent. The display is bright and beautiful, making it great for watching videos and gaming. Overall, it's an excellent phone and definitely worth the purchase. I highly recommend it!

29 November 2025
Unprompted review
Revibe logo

Reply from Revibe

What an amazing Revibe review — thank you! We put a lot of care into every order, and it's so rewarding to know it shows.

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