Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it was dispatched very quickly and arrived on time, packed very securely but I was a little disappointed in the 'free' extras, the single sensor cleaning swab and the digital effects for Light... See more
Company replied
Excellent customer service which is rare these days. Nelzon couldn't have been more helpful. We ordered the wrong lens and he sorted it out straight away for us. Already looking at ordering more produ... See more
Company replied
Never has a company been so quick to react as Retropia. Nelzon saw and responded to an email I sent within a minute after I realized I had placed an order for the same item twice. The second order was... See more
Company replied
Company details
Written by the company
A camera accessory company specialising in unique lenses that give imagery a retro and vintage feel.
Contact info
United States
- support@retro-pia.com
- retro-pia.com
4.3
Excellent
560 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great customer service
Mark’s quick and structured response answered all of my questions regarding their products :)
11 June 2026
Unprompted review
Reply from Retropia®
Hi Tomas,
Thank you for the kind words 💛
We're delighted to hear Mark was able to answer all your questions quickly and clearly. We'll be sure to pass along your feedback!
I recently purchased a Retropia lens…
I recently purchased a Retropia lens and have been genuinely impressed. The photos it produces have a unique character and nostalgic look that I absolutely love, giving images a real film-like feel straight out of the camera.
The product arrived beautifully packaged, and it was clear that a lot of thought had gone into the presentation and overall customer experience.
Unfortunately, I experienced a small issue with my lens. However, after contacting customer support, Mark was incredibly helpful and responded straight away. A replacement was arranged immediately with no hassle, no unnecessary questions, and excellent communication throughout.
It's refreshing to see a company stand behind its products and provide such outstanding customer service. The combination of a fantastic product and first-class support makes Retropia a company I would happily recommend to others.
Thank you, Mark and the Retropia team!
11 June 2026
Unprompted review
Reply from Retropia®
Hi Lewis,
Thank you so much for your thoughtful review 💛
We're thrilled you're enjoying the unique look of the lens, and we're glad Mark could quickly help resolve the issue for you. Providing great products and standing behind them with excellent support is what we strive for every day.
Thank you for your recommendation and support!
I mistakenly purchased the wrong lens…
I mistakenly purchased the wrong lens mount, and the customer support team was absolutely amazing at handling it! Shout out to Natalie, Nelzon, and Mark for helping me through the whole process!!
10 June 2026
Unprompted review
Reply from Retropia®
Hi Téa,
Thank you so much for the lovely review 💛
Choosing the wrong mount happens more often than you'd think, so we're glad we could help get everything sorted for you. We'll make sure Natalie, Nelzon, and Mark see your kind words!
Happy shooting 📸✨
Customer service + Great Kit = Awesome
The Customer service I received even before i purchased was amazing. I enquired about making sure my camera would fit the lens I wanted and got such a quick and informative response. Then when I struggled to use the presets I ordered, their process back and forth to troubleshoot my issues was patient, detailed and came across so genuine. Mark was brilliant helping me work through the process of fixing my confusion, so big thank you to him. The lens itself is awesome, a great piece if kit that produces some awesome results, matched with the presets for Lightroom - chefs kiss! Thank you to Mark and the team at Retropia, I am certain I will be back again to see what else you have to offer in the future!
10 June 2026
Unprompted review
Reply from Retropia®
Hi Rosie,
Thank you so much for the wonderful review 💛
We're thrilled to hear you had a great experience with both our products and support team. We'll be sure to pass your kind words along to Mark!
And hearing you're loving the lens and presets combination is amazing 😊
Thank you again for your support, and we look forward to seeing you back at Retropia in the future.
Works as described. Shipping is a pain.
The lense takes photos like described and the oreo shape is fun!
The make is cheap and it ships from China, so it took 3 weeks to deliver.
21 May 2026
Unprompted review
Reply from Retropia®
Hi Rachel,
Thank you for your honest feedback 💛
We're glad to hear you're enjoying the lens and its fun Oreo-inspired design 😊📸
We're sorry the shipping took longer than expected. Since we ship internationally, delivery times can sometimes vary depending on the destination country, local carriers, and customs processing, which unfortunately are outside of our direct control once the package is in transit.
We truly appreciate your patience and support, and we're happy to hear the lens delivered the experience you were hoping for once it arrived.
Mark was amazing
Mark was amazing! He was kind and honest when I needed to switch my lens size when I accidentally ordered the wrong one! Will definitely consider ordering again!
9 June 2026
Unprompted review
Reply from Retropia®
Hi AliceAnn,
Thank you so much for the kind words 💛
We're thrilled to hear Mark was able to help get the lens size corrected for you. These things happen, and we're always happy to make the process as easy and stress-free as possible.
We'll be sure to pass your feedback along to Mark 😊
Thank you again for your support, and we hope you love your lens!
No reservations in dealing with…
No reservations in dealing with Retropia. Mark was super knowledgeable, fast response and helpful in dealing with my order that went missing. Mark replied on a weekend making it that more incredible.
6 June 2026
Unprompted review
Reply from Retropia®
Hi K Lim,
Thank you so much for taking the time to share your experience 💛
We're delighted to hear Mark was able to assist with your missing order and provide the support you needed. We know how worrying shipping issues can be, so we're glad he could help quickly and keep you informed throughout the process.
We'll make sure your kind words are shared with him — especially the weekend dedication 😊
Thank you again for your support and trust in Retropia.
Warm regards,
Retropia Team ✨
The experience was great with customer…
The experience was great with customer service. Especially the fact that I had Nelzon, really amazing person and genuinely wishes the best for people. I hope the best for this business and I hope you guys continue to grow more and better. Even if the product may not meet some people’s expectations, your options and your customer service makes the customer forget the original query and be happy to talk to you. Thank you so much, please don't forget how essential and important this factor is. Thank you once more for this experience.
8 June 2026
Unprompted review
Reply from Retropia®
Hi Abood,
Wow — thank you for such a thoughtful and meaningful review 💛
Reading your words genuinely means a lot to our entire team. While we always strive to create products that inspire creativity, we believe that how we treat people is just as important. Hearing that Nelzon made you feel heard, supported, and genuinely cared for is one of the greatest compliments we could receive.
We'll make sure he sees this message. Your encouragement and reminder about the importance of human connection in customer service won't be forgotten.
Thank you for your support, your kindness, and for believing in what we're building at Retropia. We truly appreciate you.
Warm regards,
Retropia Team 📸✨
I ordered the wrong size lens for my…
I ordered the wrong size lens for my camera so I emailed them and Nelzon was so quick and kind in helping me get the right size. The correct lens arrived and I love it!
28 May 2026
Unprompted review
Reply from Retropia®
Hi Jasmin,
Thank you so much for the lovely review 💛
We're so happy Nelzon was able to help get the correct lens sorted out quickly for you. Choosing the right mount can sometimes be confusing, so we always try to make the process as simple and stress-free as possible.
Best of all, we're thrilled to hear the correct lens arrived and that you're loving it 😊📸
Thank you again for your support, and happy shooting!
Warm regards,
Retropia Team ✨
Neizon is the GOAT
Neizon (which is a sick name btw) was incredibly helpful in our conversations giving me detailed information in the process of helping me out and keeping me updated with my order, I really appreciate it, I can’t wait to get my lens :).
7 June 2026
Unprompted review
Reply from Retropia®
Hi Michael,
Thank you so much for the awesome review 💛😄
First of all, we'll make sure Nelzon sees this — and we have to agree, it is a pretty great name! 😉
We're thrilled to hear he was able to keep you informed throughout the process and provide the detailed support you needed. We believe great communication can make all the difference, so your feedback truly means a lot.
Thank you again for your support, and we can't wait for you to receive your lens and start creating with it 📸✨
RetroPia Waist Level Viewer.
A simple ordering process and then quickly dispatched plus my item arrived in the UK on time before being posted to my home.
Very pleased overall with the quality and the price, plus as it's universal it fits all my cameras that don't have their own dedicated viewfinder and it covers different focal lengths.
19 May 2026
Unprompted review
Reply from Retropia®
Hi Ian,
Thank you for sharing your experience 💛
We're delighted to hear the ordering process was smooth, dispatch was quick, and that your Waist-Level Viewer arrived safely and on time.
It's especially great to hear you're enjoying its universal compatibility across multiple cameras. We designed it to be a versatile tool that photographers can easily move between setups, so knowing it's working well for your collection means a lot 😊📸
Thank you again for your support and thoughtful feedback.
The BEST and quickest customer service…
The BEST and quickest customer service I’ve had in years. I ordered the wrong lens and customer service was super quick and helpful. Thank you so much!!
6 June 2026
Unprompted review
Reply from Retropia®
Hi Krysta,
Thank you so much for the amazing review 💛
Hearing that this was the best and quickest customer service you've experienced in years truly means the world to us 😊
We're so glad we could help get the lens mix-up sorted quickly and make the process easy for you. Thank you for your support and trust in Retropia!
Quick and efficient!
They resolved my concern very quickly and offered more than one option to solve my issue. Highly recommend!
2 June 2026
Unprompted review
Reply from Retropia®
Hi Raniery,
Thank you so much for your kind words 💛
We're delighted to hear your concern was resolved quickly and that our team was able to provide multiple options to help find the best solution for you.
Your recommendation means a lot to us, and we truly appreciate your support 😊
Mark was super helpful
Mark was super helpful. I love my lens!!!!!!!!!!!!
5 June 2026
Unprompted review
Reply from Retropia®
Hi Meghan,
Thank you so much for the review 💛
We're thrilled to hear Mark was able to help, and even more excited to hear you're loving your lens!!!!!!!! 😄📸
We'll be sure to pass your kind words along to Mark. Thank you for being part of the Retropia community, and we hope your lens inspires lots of amazing shots ahead ✨
Fast shipping, solid product.
Fast shipping, inexpensive cost. The product works exceptionally well and I’ve been using it daily since I got the lens.
26 May 2026
Unprompted review
Reply from Retropia®
Hi Joe,
Thank you so much for the great review 💛📸
We're thrilled to hear the lens arrived quickly and has already become part of your daily photography routine. There's no better compliment than hearing a product gets used regularly and continues to deliver the results you were hoping for 😊
Thank you again for your support, and we hope the lens continues to bring plenty of character and creativity to your images.
Great customer support
Great customer support! They replied very quickly and resolved my request smoothly and professionally. Very satisfied with the service.
1 June 2026
Unprompted review
Reply from Retropia®
Victor
Hi Victor,
Thank you so much for the kind words 💛
We're delighted to hear that our team was able to resolve your request quickly and professionally. Providing smooth, stress-free support is always our goal.
Thank you again for your support and trust in Retropia 😊
Even tho it's only supposed to work…
Even tho it's only supposed to work with Mirrorless only,, I put it on my Canon 7D Mark II and it worked.... you have to bump the ISO quite a bit but it works. I am looking for a throw down mirrorless to play with.
2 June 2026
Unprompted review
Reply from Retropia®
Hi Linda,
Thank you for sharing your experience 💛📸
We love hearing about creative photographers experimenting with different setups! While the lens is primarily designed for mirrorless cameras, it's always interesting to see the results customers achieve on DSLR bodies as well.
Sounds like you've been having fun putting it through its paces on your Canon 7D Mark II 😊 We hope you continue enjoying it, and if a mirrorless camera joins your kit in the future, you'll have even more opportunities to explore its unique character.
Happy shooting!
I haven't have this lens for long
I haven't have this lens for long, but i can already tell that this is going to be one of my favorite lens just from the few picture's i have taken with it.
29 May 2026
Unprompted review
Reply from Retropia®
Hi Zenfon,
Thank you so much for the review 💛
That's one of our favorite kinds of feedback to hear — when photographers know almost immediately that a lens is going to become a favorite 😊
We can't wait for you to spend even more time with it and continue discovering the unique character and nostalgic look it brings to your photography.
Happy shooting 📸✨
I got the retropia lens and the flash
I got the retropia lens and the flash. The combo is great if you want to simulate that cheap disposable camera look. However, the flash, with a combo of a simple brightness control flash as well as LED lights, makes for a small versitile tool to add to the camera bag for general use when I don't want to lug my larger flashes around. The products arrived well packaged enough and in great condition.
3 June 2026
Unprompted review
Reply from Retropia®
Hi Rob,
Thank you for such a thoughtful review 💛
You described the combination perfectly. While the lens brings that nostalgic disposable-camera character, we designed the flash to be a practical everyday tool that photographers would actually want to carry around.
Hearing that it's earned a place in your camera bag alongside your larger lighting gear means a lot to us 😊
We're also glad everything arrived safely and in great condition.
Thank you again for your support and happy shooting 📸✨
Pleasant through and through
I recently purchased a 2 for 1 deal on the Pink Edition recycled lens with a free standard version lens and realised when I received my package that I had chosen the wrong camera mount option for the pink lens. I got in touch with the Retropia support team to see about getting it replaced and had a very pleasant exchange with one of their representatives, Bradley. After a couple of E-Mails we sorted out everything and my replacement was on its way, I only had to pay the shipping costs and even got to keep the incorrectly chosen lens. I just received my replacement and it’s working great, just like the version for my other camera from the first shipment. So overall I had an incredibly pleasant experience with the company and their support team and got a no questions asked fix for my mistake. I would definitely shop there again if I had another camera :)
14 May 2026
Unprompted review
Reply from Retropia®
Hi Onno,
Thank you so much for taking the time to share your experience 💛
We're thrilled to hear Bradley was able to help get everything sorted quickly and make the replacement process smooth for you. Choosing the wrong mount can happen to anyone, so we always try to make fixing it as easy and stress-free as possible.
It's wonderful to hear both lenses are now working perfectly with your cameras, and we'll be sure to pass your kind words along to Bradley 😊
Thank you again for your support and trust in Retropia. We'd be delighted to welcome you back if another camera ever joins your collection 📸✨
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