RETORO Reviews 

Your customer service was great, fast replies. However, I get that you're based in Amsterdam, so I also understand the branding 'Retoro Amsterdam'. Upon ordering a pair of sunglasses, I quickly noticed that it would come all the way from China, and that was somewhat off-putting because I knew that the quality wouldn't be as good. I was assuming it would come from Amsterdam itself, meaning better quality too, since that might mean that they would get manufactured there too.
I had ordered two pairs of sunglasses, luckily I bought it when it was 1+1, because I don't think it'd pay the full price, knowing what I know now. The two sunglasses came in one box, the box looked very cheap as well. I would've expected a nice box for each pair. The sunglasses kind of feel cheap as well, the fact that your branding isn't on it (on the sunglasses itself), also feels kind of cheap. We also had to wait extremely long until our shades arrived. We had ordered the 20th of April and only received them the 28th of May. To end, you're claiming to be a sustainable brand, knowing that the sunnies come all the way from China, doesn't sound so sustainable to me. Greenwashing!!!

Ordered the same pair a friend of mine received just a week earlier. The pair that arrived, SIX WEEKS LATER, was a completely different shape to my friends. Do not recommend

I've been waiting for my package for 2 months, so I can only give one bad review. I haven't received my product yet.
On the whole just bad service, if you ask why, you always get the same computer answer. Thanks for nothing, yet!

If you are considering on purchasing something on this website, please don't. It took almost 6 weeks for my package to arrive and the sunglasses I received did not look anything like the pictures on the website.
Aside from this, customerservice is reachable and friendly.

One of the two sunglasses I ordered arrived broken. The temple was loose in the packaging, so I paid 40 € for one plastic glasses, which is not justified.

Never received my order since 2 months
Based in Amsterdam but came from China

Glasses were not delivered since 1/2 months.
The support sends copy&paste Mails and are not going into detail with the problem, just saying that you should expand your patience.
Then suddenly the support doesn’t answer at all anymore for over 2 weeks, had to go to instagram and write a message there(without the email, so they wouldn’t know it’s me)
I get an copy&paste answer again until I threat with the lawyer.
Im really not that person(Karen) but they were lying to me and I just wanted to be communicated with:/

Soo when I pulled up the lawyer card they decided to write me a hand wrote email wich again didn't satisfy me at all because they were ignoring the problem so I wrote an comment on there IG account and guess what? They deleted it.
When I asked what was wrong and if I had lied they said that they don’t accept „spamming“ into their comments when the problem is solved to the best possible manner…

At least they showed up and finally replied me with an honest email and apologized
Now they say that I get my money back and the Order will still get delivered.
I replied that I hope that my money won’t be „in transit“ for over 1/2 months too

So one day after either the money is on my bank account neither the order changed from in transit to delivering. Let’s see how the story ends:)

It takes forever to receive my order. I am still waiting for it after 1 month and a half.
I do not recommend for people outside america and I won’t order again. Very disappointed.

I paid and never received anything....

Asked to get my money back.... and never received anything.

I'm so happy.

The sender address was from China, not Netherlands. And I checked shein and they have the exact same sunglasses (i knew it by the numbers written on the side and place of the screw holes. They are EXACTLY THE SAME. I saw that retoro replied to one of the reviews here that theirs is not the same. No its not true) which is like 9 times cheaper. Just buy them from shein. Plus delievery took 3weeks.

I ordered two pairs of sunglasses and it took one month before they arrived... one month.

I just received my sunglasses. They took exactly one month to arrive to Canada, and here are my thoughts:
I was really disappointed when I found out that they were coming from China, as the website leads you to believe the company is from Amsterdam, and that is where their products are made. The quality of both sunglasses are alright, definitely better than the cheap ones I've bought from the market in the past. However, I found it kind of strange that the actual sunglasses are not branded with the name, and only the package (this is what leads me to believe they are possible 'dropshippers'). Also, they write that their company is "sustainable" and "inclusive", but they give no further information to back up how exactly that is true. Overall, I don't majorly regret buying from them. However, I would NOT recommend them, as this whole company seems a little fishy and the product is definitely not worth the price since it's just a pair of plastic sunglasses.

P.S. They never responded when I tried to contact their customer service through their website.

Most horrible experience i ever haved. More than a month since i order and didn't reiceve anything. Also, regardly of what they say on the website, they will not give you a refund when you ask for it.

Almost two most ago i ordered two sunglasses. Still haven’t received anything. On their website they say if you don’t receive your order within 35 working days you’ll get a refund. I asked for that multiple times but the only response i get is to wait a few more days. The company is in Amsterdam and I live in Holland as well but still have to wait this long. Would recommend everyone not to order anything here!

It Is not clearly stated that you are ordering a drop shipping item which will take 1-2 Months to arrive. It is also impossible to get any clear delivery info out of the customer service.

Low-cost, high satisfaction!

i love the glasses! they are really funky and look good on everyone :)

Delivery was super long although I’m from the Netherlands and the brand says to be Amsterdam.
De glasses were quite pricey, but when they arrived they felt very cheap with plastic glasses..... I’m not satisfied as a customer. This brand looks like a luxurious brand, but in fact they sell you overpriced, low quality sunglasses.