Everything was almost perfect. All previous calls were handled well until I tried to cancel.... I got the position. I got the run around from David who told me he couldn't find any account. So no help... See more
Company replied
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Review summary
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Reviews shaping this summary
I need more feed back since I have still yet to get a job but my resume is very professional looking after a few tries I got a great looking resume and cover letter too. So why dont I attract more off... See more
Company replied
Helps create a good resume, but bulky and formatting can be difficult. I spent a long time trying to minimize to two pages and had to edit and preview a couple dozen times
Company replied
I think you are great, then I was scammed. Not by you guys, but by a group that offered me a job. Only if I used their service to design a better resume to Johnson & Johnson liking. Johnson & Johnson... See more
Company replied
Company details
Written by the company
The easiest way to create a professional resume. Choose your favorite resume style. Insert pre-written examples. Download and print your new resume.
Contact info
Hiring Products Ltd. 1st floor Innovation House, 46 Reid Street, Hamilton HM12, Bermuda
- 844.484.1207 (US) - 866.204.2791 (CA) - 1800.008.187 (AU) - 1800.008.187 (NZ)
- customerservice@resumehelp.com
- resumehelp.com
4.2
Great
5K reviews
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service representative was… Responsive!
The service representative was helpfuland didn'twas any time with tedious rules and whatnot. He helped me with a refund process for a charge that I didn'tunderstandI agreed to, althoughI was supposeto read.
This really made me want to continuewith them even though I was angry about the charge.
25 October 2024
Reply from ResumeHelp
Hello,
We appreciate you taking the time to share your experience. We're glad our representative was able to assist you with the refund process. We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our processes.
Reply from ResumeHelp
Hello,
We're thrilled to hear that Édouard provided you with attentive service! Thank you for your kind words!
Resume take of your money
The resume takes off money from my bank Account.I sent email them no answer.Not my garden and not a round payer can someone help me to send 5 messages?
21 October 2024
Unprompted review
Reply from ResumeHelp
Hello,
We’re very sorry to hear about the unexpected charge and difficulty reaching us. That’s certainly not the experience we want for our users. We’d like to take a closer look and help resolve this as soon as possible.
We’ll be reaching out to you via Trustpilot to request more information about your account so we can assist you directly. You’re also welcome to contact us at customerservice@resumehelp.com for quicker support.
Thank you for bringing this to our attention—we’re here to help!
Reply from ResumeHelp
Hello,
Thank you for your kind words. We're thrilled to hear you're happy with our rates and templates. We strive to provide the best possible experience for our customers.
I’ve been charged without no reason
15 September 2024
Reply from ResumeHelp
Hello,
Thank you for sharing your concern. We are really sorry to hear about the confusion regarding the subscription. We want to make sure you are fully informed about any charges, and we would be happy to help resolve this. Could you please provide more details via Trustpilot about your account? You can also contact us directly at customerservice@resumehelp.com so we can assist you further. We take these matters seriously and want to ensure everything is sorted out for you.
Thank you for your patience, and we look forward to resolving this.
Reply from ResumeHelp
Hello,
We’re thankful for the amazing feedback you have given us!
No matter how good they are at their…
No matter how good they are at their job creating resumes, when you pay $2.99 cents and then behind your back they charge you a membership fee of $23.40 and your bank calls you and asks if you authorized that and no, I didn't, they do it without any authorization, that is being dishonest violating consumer ethics, I only take the one-time option of my resume for only $2.99.
18 September 2024
Unprompted review
Reply from ResumeHelp
Hello,
We’re truly sorry for the frustration this caused and appreciate you sharing your experience. While our service transitions into a subscription to provide ongoing access and support, we understand that this may not have been your intention when signing up.
We’ve gone ahead and provided you with a refund as a gesture of goodwill, and we hope this helps restore some trust in our service. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to let us know—we’re here to help.
Reply from ResumeHelp
Hello,
Thank you for taking the time to leave us such a glowing review! We are thrilled to hear that you had a great experience with us and that our team was able to meet your expectations.
Great Experience
I was able to get a great Resume from your suggestions and great advice.
11 September 2024
Reply from ResumeHelp
Hello,
We're thrilled to hear that you found our suggestions and advice helpful in creating a great resume. We strive to provide valuable resources to help our users achieve their career goals.
Am very much happy with the instead…
Am very much happy with the instead reply and solve my problem .
11 September 2024
Reply from ResumeHelp
Hello,
We're thrilled to hear you're happy with the response and resolution to your issue. We strive to provide excellent customer service and are glad we were able to assist you.
Great customer seevice
6 September 2024
Reply from ResumeHelp
Hello,
We are so thankful for the amazing review! Glad we were able to assist you at such a crucial moment in your life.
SERVICE IS GREAT
30 August 2024
Reply from ResumeHelp
Hello,
Thank you for your valuable feedback; it means the world to us. The happiness of our customers brightens our days and motivates us to do even better.
Claudia was very helpful
Claudia was very helpful and let me know I could get a full refund within 2-3 business days.
27 August 2024
Reply from ResumeHelp
Hello,
We're so glad to hear that Claudia was able to assist you and provide you with the information you needed. We appreciate you taking the time to share your positive experience.
Reply from ResumeHelp
Hello,
Thank you for your feedback. We're truly sorry for any frustration caused, and we appreciate you bringing this to our attention. It looks like the charge in question was related to a subscription renewal, not a duplicate payment—but we completely understand how this might have been confusing.
As a gesture of goodwill, we’ve issued a refund, and we hope this helps resolve the matter to your satisfaction. We always strive to provide a clear and positive experience, and your input helps us continue to improve.
If there’s anything more we can do to assist or if you have any other concerns, we’re here and happy to help. We’d love the chance to turn your experience around.
If this is not Fraud, what is it?
If this is not a fraud, then why auto-debiting my bank card every month without my consent and for no reason?
I reached out to the customer service via Live Chat to lay my complaints about this fraudulent acts. They told me to provide my account ID which I did. They told me they cannot find any active account with my email address at their own end. Sound funny. I asked them if that is so, why am I able to login on my account with thesame email address I provided them? And if they claims they cannot find active account on their end, WHY have they continued to be auto-debiting my bank card? These question were never responded to.
They further requested for my first 4 digits and last 6 digits of my card to trace transaction and requested I send them screenshot of my bank statement showing the debited amount and date. This was a case of auto-debiting my bank card on August 16th (last week, Friday) and this case were reported to them same day and up till this moment, there is no further feedback from them despite my continued emails sent to them. Today, I just found out that they did this same thing by auto-debiting my bank card without my consent in the month of July 19th and never refunded the money. Resumehelp.com has charged my bank card for $23.90 (£18.68 equivalent) TWICE, amounting to a total of $47.8 (£37.36 equivalent) so far on my bank card.
The sad thing, they told me there is no option on their website to REMOVE my bank card. If this is not a fraud, tell me what it is?
16 August 2024
Unprompted review
Reply from ResumeHelp
Hello,
We’re genuinely sorry for the frustration and confusion you’ve experienced. We understand how concerning it is to see charges you weren’t expecting, and we appreciate you bringing this to our attention.
Our subscription service operates on an auto-renewal basis, which is outlined at sign-up to ensure uninterrupted access. We never intend for cancellations or account inquiries to be difficult, and we apologize if the process was not as smooth as it should have been. Our support team requests transaction details, such as the first four and last six digits of the card, to help track payments when an account cannot be found through an email search. This is done securely and only for verification purposes.
We’d like to ensure this matter is fully resolved for you, including reviewing any charges and processing any applicable refunds. Please reach out to us at customerservice@resumehelp.com so we can assist you further. Your feedback is invaluable, and we appreciate the opportunity to improve our processes.
Reply from ResumeHelp
Hello,
Thank you for your kind words. We're thrilled to hear that you had a positive experience submitting your resume. We appreciate your feedback and are committed to providing a seamless experience for all our users.
Customer Support Agent saved the day.
I reached out to ResumeHelp Customer Support because I was angry that my bank card was charged for a service I didn't get. I was ready to cancel my subscription. The Agent that attended to me was patient and understanding. My account was then placed on a subscription amount over 88% lower than the initial amount. This made me happy. Thank you.
20 August 2024
Reply from ResumeHelp
Hello,
We appreciate you taking the time to share your experience. We're glad that our customer support team was able to assist you in resolving the matter. We strive to provide excellent customer service and are committed to ensuring our customers have a positive experience.
Mr Rafael Castillo was a very…
Mr Rafael Castillo was a very professional representative!
17 August 2024
Reply from ResumeHelp
Hello,
We're delighted to hear that you had a positive experience with Rafael Castillo. We appreciate your kind words and will share your feedback with him.
Very friendly amazing service
Very friendly amazing service! I cannot afford the $35 / month and got a deal I couldn’t refuse to keep the amazing service!!! I am going to recommend this to everyone!!
15 August 2024
Reply from ResumeHelp
Hello,
We appreciate your kind words and are thrilled to hear about your positive experience with our service. We're glad you were able to find a deal that works for you and that you're happy with the service. We strive to provide exceptional customer service and are committed to making sure our customers are satisfied. Thank you for your recommendation!
Reply from ResumeHelp
Hello,
We're so glad to hear you had a positive experience. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and we're happy to know that Carlos was able to assist you.
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