Restored Furniture Reviews 

1,672
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wonderful quality and expert craftsmanship of the restored furniture, noting that descriptions and photos provided online are completely accurate. People are also very happy with the helpful staff and the careful delivery service, stating that items always arrive safely packaged and handled with great professionalism. However, some customers also noted minor issues regarding delivery delays, communication gaps, or complex packaging complications. A few reviewers specifically mentioned occasional challenges such as late arrivals, items being dropped off awkwardly, or strong paint fumes lingering on some newly finished items.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional care taken in restoration... See more

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrivals and careful handling... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members and delivery personnel as... See more

Service

Reviewers express great satisfaction with the service, highlighting speedy delivery and friendly interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

The piece of furniture I bought is fabulous. It has been beautifully restored with the drawers and doors opening easily. The delivery was fast and efficient with the the article I bought very carefull... See more

Rated 5 out of 5 stars

The restored oak bureau is great, much admired! Exactly how we thought it would be, thank you so much. We were kept in touch about the delivery, which was late, but due to very bad road conditions. T... See more

Rated 5 out of 5 stars

Beautifully restored furniture. Charles and Richard were so helpful when we went to view the items in advance of purchasing. Everything was delivered with care and to specific rooms. Really delighted... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,672)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service and quality

Communication was always very quick with emails about a few concerns of size etc. Really professional and friendly team, and the courier service was also top notch for such a large piece of furniture. Would definitely return and recommend.

2 April 2025
Rated 5 out of 5 stars

Great service!

I ordered a wooden storage box, it arrived a lot quicker than I thought it was going too and I was updated by email on delivery progress. Thank you I love the item.

6 March 2025
Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience. Jacob was welcoming and very helpful and even gave me a tour of the workshop. The work, support and environment that is being created for the workforce is commendable. I would definitely make a point of buying again when I need another piece of furniture.

6 March 2025
Rated 5 out of 5 stars

Always knew what was happening.

You were so helpful keeping me in the picture, my little blue Welsh dresser was so well wrapped up delivered within a few days of ordering,and is gorgeous . I am thrilled with it, now we have to pick paint ,so that it stands out from the wall .
Will certainly keep you in mind if we we need anything else.

6 March 2025
Rated 5 out of 5 stars

Unique

Unique, high quality furniture. Have a few of their pieces now. Considerate delivery too!

3 February 2025
Rated 5 out of 5 stars

5 star experience all round

We’ve just had a delivery this morning from Restored Furniture and we are blown away by the quality and beauty of the furniture. Would also like to highlight that the staff arranging the delivery and those that delivered the furniture were all very lovely to communicate with and excellent at their jobs. Thank you all.

5 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look