Not the best service, waited 40mins in queue at terminal counter desk to be seen and then another 15-20mins to do paperwork at the terminal. Went over to car pick office to collect car, no on at co... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had a bit of a rough start with my booking , didn't get a confirmation email and my credit card got charged without confirmation. Had to get in touch with Hertz directly to verify that the booking was... See more
Company replied
Rented a car for Lamezia Terme Airport. Easy to use website. But the reseveration did not smoothly process between ReservAway and Hertz. Had to fill out a handwritten contract in italian at the counte... See more
Company replied
First the positive: -great price and helpful team Not so good: -confirmation / voucher received only after contacting the helpline via chat-so I received it 2days before the rental. As the renta... See more
Company replied
Company details
Written by the company
Reservaway.com is the ultimate destination for those seeking a comprehensive and transparent car rental experience. As the only platform offering a true comparison across all major rental companies, we ensure you find the perfect vehicle to meet your unique needs. Our offerings include flexible cancellation options and a range of add-ons to tailor your rental experience. With our commitment to upfront pricing and no hidden fees, plus 24/7 customer support, Reservaway.com makes renting a car seamless, reliable, and perfectly suited to your travel plans. Discover a car rental service that goes above and beyond, delivering the best value and the highest level of customer satisfaction. Whether you're planning a weekend getaway or a business trip, Reservaway.com is here to ensure your rental experience is as smooth and stress-free as possible. Choose Reservaway.com for a car rental experience that's as transparent as it is convenient.
Contact info
Lynnfield house, WA144DZ, Altrincham, United Kingdom
- support@reservaway.com
- reservaway.com
3.2
Average
208 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Price is really Great
Price is really Great.
Only improvement I would suggest is to mention amount of security deposit required to pay at pickup
28 October 2025
Unprompted review
Reply from ReservAway.com
Hi Gauray,
Thank you for your honest feedback we truly appreciate it. We do tell customers exactly how much is the deposit is throughout your booking journey and if you ever in the future need to query this or other issues feel free to hit the chat function!
We will communicate this better to our suppliers in order to make the journey even smoother!
The ReservAway Team :)
Easy from start to finish
Very easy to book online, and the Alamo desk in Dusseldorf airport was directly outside of the arrivals gate.
The process at the desk was fine, however everyone should be aware of the usual "pressure" that all car hire firms try to place on customers, saying that they don't have the correct insurance cover, would they like an upgrade etc etc.
My experience is that this is very similar no matter what company you are picking up from, and I'm glad to say that on this occasion I did not experience this (but I could overhear the same conversation next to me).
17 November 2025
Unprompted review
Reply from ReservAway.com
Thank you for your feedback. We’re glad to hear the booking was super easy and that the Alamo desk at Düsseldorf Airport was conveniently located. We understand your concern about the upsell of insurance this is unfortunately a common practice in the car hire industry.
We’re committed to transparency and will raise this with our provider partners so they can continue improving the customer experience. Thank you for trusting us and we hope to serve you again on your next trip.
The ReservAway Team :)
Super easy to use.
15 November 2025
Reply from ReservAway.com
We truly appreciate it and look forward to helping you again on your next trip.
The ReservAway Team :)
Worst experience in my life
Worst experience in my life ! I had paid my rental car with my credit-card the day before, first indication was nor the right bus, nor the correct location.
Once I arrived you talk to a screen, and my credit card had not been acceoted, as their system did it recognize only as a debit card. Coming from France to rent a car...what if there would not have been a friend who could oick me up after a 2 hours wait! You get what you pay for..extremely low-cost.I learnt my lesson! Never again ! TO AVOID !!!!
12 November 2025
Reply from ReservAway.com
Hello,
We’re truly sorry to hear that your experience with the rental car provider did not meet your expectations. Our customer service team has already been assisting you with this matter and provided alternative options and guidance prior to your booking.
At ReservAway, we always aim to ensure our customers receive clear information and support throughout their rental journey. We’d appreciate your feedback on whether there’s anything more we could have done as the broker to improve your experience, fully understanding the challenges you faced at the rental desk.
Thank you for sharing your experience, your feedback helps us continue to improve our service.
Kind regards,
Reply from ReservAway.com
Thank you so much for your feedback! We’re really glad to hear that everything went smoothly and met your expectations.
The ReservAway Team :)
Reservation on time and according to…
Reservation on time and according to confirmation
28 September 2025
Reply from ReservAway.com
Thank you for your feedback! We're very glad to hear that your reservation and pickup were exactly as confirmed.
The ReservAway Team :)
Easy to book and excellent pricing
2 November 2025
Unprompted review
Reply from ReservAway.com
Thank you so much for your kind feedback! We're delighted to hear that you found our booking process easy and appreciated our excellent pricing.
The ReservAway Team :)
Thrifty customer service person Heather…
Thrifty customer service person Heather Gold was so good, fast efficient and friendly. We were the first in line and the car is great. No problems with reservation and the price was fabulous.
31 October 2025
Unprompted review
Reply from ReservAway.com
Thank you for sharing your experience, Kathy! We’re delighted to hear that Heather Gold at Thrifty delivered friendly, efficient service and that everything from your reservation to pickup went smoothly with a great price.
The ReservAway Team :)
Partly ok partly not
The service provided by Reserv Away was ok but Hertz which was the rent a car company was not reliable.
24 October 2025
Unprompted review
Reply from ReservAway.com
Thank you for your feedback. We’re glad you found our service easy and our prices great however we’re sorry to hear that your experience with Hertz was not reliable.
The ReservAway Team :)
Reservaway has an easy process and…
Reservaway has an easy process and great customer service
22 October 2025
Unprompted review
Reply from ReservAway.com
Thank you so much for your kind words! We’re thrilled to hear that you found our booking process easy and our customer service great. We look forward to welcoming you back soon.
The ReservAway Team :)
Reply from ReservAway.com
Thank you so much for your kind words! We’re delighted to hear that you found our booking process easy, the prices great, and the service excellent. It means a lot to us when everything goes smoothly for our customers—like you. We look forward to welcoming you back soon!
The ReservAway Team :)
our flight was delayed and no more rentalcar for us although fully paid
our flight was delayed - when we wanted to pick up our rental car they said we are too late - so we had to get a car from Avis where all the service was to our satisfaction - we learnt from that experience ans will not use Spanish rental car companies anymore
5 October 2025
Unprompted review
Reply from ReservAway.com
Hello, we are very sorry for the service you received from one of our partners, please can you share more information about your experience including the car rental company you initially reserved with through our platform. please email this to support@reservaway.com and we will raise this experience as a dispute on your behalf.
Was charged more so don't be fooled
When I reserved, my contract said I paid in full and had a $0 balance. Then I got my car rental, they charged me $50.63 . The support team has ghosted me after many attempts on my part to send in all my info. Never rent from them.
25 September 2025
Unprompted review
Reply from ReservAway.com
Hello Karen, I am very sorry about your experience, the communication with you has not been good enough and you will be updated today on the progress of this issue.
Recommended!
I was skeptical at first, but the experience was positive. Rates were lowest I was able to find anywhere. Will gladly use again!
3 October 2025
Unprompted review
Had a bit of a rough start with my…
Had a bit of a rough start with my booking , didn't get a confirmation email and my credit card got charged without confirmation. Had to get in touch with Hertz directly to verify that the booking was legit, which was a bit of a hassle. BUT, once I did, their support team was on it and sorted everything out quickly. Multiple follow ups to make sure everything was okay, which was nice. Just a bit of a rocky start, but all's good that ends good, I suppose.
20 September 2025
Unprompted review
Reply from ReservAway.com
Thank you for your honest feedback. I’m sorry that your booking experience started off rough, and I understand how frustrating that must’ve been. I’m glad our support team was able to sort things out quickly and follow up to ensure you were taken care of.
We’ll be reviewing our booking confirmation process and work closely with our partners like Hertz to prevent this from happening again.
The ReservAway Team :)
Rented a car for Lamezia Terme Airport
Rented a car for Lamezia Terme Airport. Easy to use website. But the reseveration did not smoothly process between ReservAway and Hertz. Had to fill out a handwritten contract in italian at the counter.
12 September 2025
Unprompted review
Reply from ReservAway.com
Thanks for sharing your experience. We’re glad the website was easy to use, but we’re sorry for the hiccup at the counter with the handwritten contract. That’s not what we aim for.
We’ll take this feedback to Hertz and review our handover process so it’s smoother next time.
The ReservAway Team :)
Easy to rent
20 September 2025
Unprompted review
Reply from ReservAway.com
Thanks for your feedback! We're delighted to hear you found our website easy to use. At ReservAway, we strive to make the booking process as straightforward as possible, ensuring a seamless experience for our customers.
The ReservAway Team :)
Made a reservation and did not receive…it ended up going to spam folder
Made a reservation and did not receive a confirmation email even a day later. Looked up my order number on the website and the system could not find it. Tried to chat and no agent available for two days in a row, even though system said they were online. :(. Will now have to dispute the fees with cc company and make a reservation with a different company.
Update: they were kind enough to respond to my review and they had indeed emailed me, it went to my spam email. All is good. I have yet to see what the rental experience is like, but so far I am impressed that they reached out and the company is legit. :). Thank you reservAway.
18 September 2025
Unprompted review
Reply from ReservAway.com
Hello,
I’m sorry that your query through our chat function has not yet been resolved. Could you please share your reservation number by emailing us at support@reservaway.com so we can look into this immediately?
In most cases where customers do not receive confirmation emails, it is because they have been filtered into the spam or junk folder. If you haven’t already, please check there as well.
Thank you, and we look forward to resolving this for you quickly.
No customer support and poor communication
I didn't realise that I had a confirmed booking because it went into my spam folder and there was no information to advise me on their booking page to look out for this. I observed a charge from them in my bank account for a lesser amount and was worried. I contacted my bank and asked them to put a hold on the payment. My bank pointed out that they are in the UK and I am in Melbourne, Australia. Communication with this company is by Chatbot or email. I then found a better car and a better deal and asked them to cancel, as I had concerns about support should I need it.
I tried cancelling online by logging into my booking, and it wouldn't let me. I then tried on my phone, and the system would not let me cancel the booking. I was back to emailing and Chatbot. Finally, a guy named Harry came into the chat and harassed me about cancelling my booking. It wasn't worth the hassle and the time they wasted of mine was not only excessive and frustrating, but completely exhausting.
4 September 2025
Unprompted review
Reply from ReservAway.com
Hi Rebecca,
We are truly sorry that you feel this way and that this has happened. We do believe this has been resolved?
The ReservAway Team :)
The PRICE
The PRICE! I must say I had never heard of this company and I was very skeptical. Without a doubt I will try this company again. Everything was great including pick-up and drop-off. Btw I picked up the car in one state and dropped it off in another without any extra charges.
21 July 2025
Unprompted review
Reply from ReservAway.com
Thank you for your wonderful feedback! 😊 We're thrilled to hear that your experience exceeded expectations. Offering competitive rates and seamless one-way rentals is part of our commitment to providing value and convenience. We look forward to welcoming you back on your next adventure!
The ReservAway Team :)
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