Not the best service, waited 40mins in queue at terminal counter desk to be seen and then another 15-20mins to do paperwork at the terminal. Went over to car pick office to collect car, no on at co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bit of a rough start with my booking , didn't get a confirmation email and my credit card got charged without confirmation. Had to get in touch with Hertz directly to verify that the booking was... See more
Company replied
Rented a car for Lamezia Terme Airport. Easy to use website. But the reseveration did not smoothly process between ReservAway and Hertz. Had to fill out a handwritten contract in italian at the counte... See more
Company replied
First the positive: -great price and helpful team Not so good: -confirmation / voucher received only after contacting the helpline via chat-so I received it 2days before the rental. As the renta... See more
Company replied
Company details
Written by the company
Reservaway.com is the ultimate destination for those seeking a comprehensive and transparent car rental experience. As the only platform offering a true comparison across all major rental companies, we ensure you find the perfect vehicle to meet your unique needs. Our offerings include flexible cancellation options and a range of add-ons to tailor your rental experience. With our commitment to upfront pricing and no hidden fees, plus 24/7 customer support, Reservaway.com makes renting a car seamless, reliable, and perfectly suited to your travel plans. Discover a car rental service that goes above and beyond, delivering the best value and the highest level of customer satisfaction. Whether you're planning a weekend getaway or a business trip, Reservaway.com is here to ensure your rental experience is as smooth and stress-free as possible. Choose Reservaway.com for a car rental experience that's as transparent as it is convenient.
Contact info
Lynnfield house, WA144DZ, Altrincham, United Kingdom
- support@reservaway.com
- reservaway.com
3.2
Average
208 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy and no need to wait in line
24 November 2025
Reply from ReservAway.com
Thank you for sharing your experience! We’re delighted to hear everything was smooth and hassle-free.
The ReservAway Team :)
Pickup was okay
Pickup was okay, a small queue at JFK but the process was friendly and car as expected. Overall a solid rental.
4 December 2025
Reply from ReservAway.com
Thank you for sharing your feedback! We’re glad to hear the pickup went smoothly despite the small queue, and that the car met your expectations. It’s great to know the process felt friendly and reliable.
The ReservAway Team :)
Very easy to reserve my vehicle with no…
Very easy to reserve my vehicle with no issues
5 December 2025
Unprompted review
Reply from ReservAway.com
Thank you for your feedback! We’re glad to hear the reservation process was simple and smooth, with no issues at all.
The ReservAway Team :)
Picked up at Gatwick
Picked up at Gatwick, car was perfect, everything as promised. Really easy booking, smooth drive, would definitely use again.
2 December 2025
Reply from ReservAway.com
We’re so pleased to hear your booking was easy and the drive was smooth. It’s wonderful knowing we delivered exactly what was promised.
The ReservAway Team :)
GO AWAY from RESERVAWAY
We are now one month after my disastrous experience , trying to get the additional money I had to pay to get my car @Hertz in Munich, and guess what: full radio silence!
The support is playing with you when you have problem, the after sales support is completely silent when you ask for a refund that the support has promised you...
Stay AWAY from this website
11 November 2025
Unprompted review
Reply from ReservAway.com
We’re very sorry to hear about your experience in Munich and understand how upsetting this situation has been. Please note that the additional charge was applied directly by the supplier at the rental desk, and we have already escalated your case with the supplier to the highest level to ensure your concerns are fully reviewed. While the supplier confirmed the amount related to services signed for at pick‑up, we continue to raise your feedback to prevent similar issues in the future. Thank you for sharing your experience - it helps us work towards clearer processes for all customers.
The ReservAway Team :)
Pickup went well but took a little…
Pickup went well but took a little longer than I hoped. Car was fine and everything was transparent. Good value overall.
2 December 2025
Unprompted review
Reply from ReservAway.com
Thanks for sharing your experience! We’re glad everything was clear and the car met your expectations. Sorry the pickup took a bit longer than hoped - but happy to hear you still found good value overall. We look forward to welcoming you again!
Booked last minute and the process was…
Booked last minute and the process was seamless. Car was ready, clean, and drove beautifully. Staff were helpful. Loved it!
27 November 2025
Unprompted review
Reply from ReservAway.com
Thank you for the wonderful feedback! We're glad the last-minute booking went smoothly and that you enjoyed the car and service. We appreciate you choosing ReservAway.
The ReservAway Team :)
Scam
Been told we can pay with the debit card when we pick up the car and it wan't possible. We had to wait for almost 2 hours at the the desk and at the end they said ohh no you need a credit card . I don't know why reseraway.com they charge 17.50£ for fals bookings . This company is a scam
23 November 2025
Reply from ReservAway.com
Hi Daniel, thank you for sharing your feedback. We’re sorry again for the frustration you experienced at pickup. As explained, the credit card requirement comes directly from the supplier’s policy, not from us, and we’ve already raised this with them on your behalf. We understand how disappointing the situation was and want to reassure you that we’re committed to resolving your case fairly.
The ReservAway Team :)
Rental was exactly as expected
Rental was exactly as expected, information transfer was seamless, went great!
29 November 2025
Unprompted review
Reply from ReservAway.com
Thank you for the great feedback! We're glad everything was seamless and met your expectations. We appreciate you choosing ReservAway.
The ReservAway Team :)
Reply from ReservAway.com
We’re sorry to hear about your experience and understand how disappointing it must have felt. Please note that rental requirements, such as proof of address, are set by the supplier. We are already in touch with them regarding your case and will do our best to secure a fair resolution. Thank you for bringing this to our attention.
The ReservAway Team :)
Great price but no confirmation email
11 November 2025
Reply from ReservAway.com
Thank you for your feedback! We’re glad you found a great price and apologise for the missing confirmation email. Please reach out to our team on suppport@reservaway.com so we can ensure everything is sorted.
The ReservAway Team :)
Insurance lied about on the site
You site offered me the max insurance "Best" which would have no deposit required ....when I got to Drivalia to collect the car - a deposit was required and additional insurance to remove the excess.
Drivalia were excellent - unfortunately your site misled me. I will not be doing that again.
18 November 2025
Reply from ReservAway.com
Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the insurance details and the deposit requirement. Please be assured that we are already in touch with Drivalia to review your case and clarify the process to prevent this from happening again. We appreciate your comments as they help us improve transparency for all customers.
The ReservAway Team :)
Repeat customers saving money!
Well looking for the best deal for a car rental in Palm Springs, one of my searches brought up Reservaway.com. My wife and I had never used this website before and were hesitant to try it as the deal they offered for a two week rental was almost 300 dollars cheaper than any of the other deals we had found. It turns out the rental was from Thrifty for a full size unspecified car and we had to pay in advance. We ended up with a brand new Volkswagen Taos. It was a wonderful experience and we’re going to rent through Reservaway.com right after I finish this review.
2 November 2025
Unprompted review
Reply from ReservAway.com
We’re so glad your first ReservAway experience was a success and that you enjoyed your rental. Thank you for trusting us, and we can’t wait to assist with your next trip!
The ReservAway Team :)
Picking up the car smooth
Picking up the car smooth , exactly what that i quoted no problems. Thank you for saving me money on this rental. We'll use your company again.Thanks Dave W.
24 November 2025
Unprompted review
Reply from ReservAway.com
Thank you for your kind feedback, Dave! It’s great to know the rental went as expected, and we look forward to assisting you on your next trip.
The ReservAway Team :)
Needed something reliable for mountain…
Needed something reliable for mountain driving and they delivered. The SUV handled the weather perfectly, and pickup at DEN was smoother than I expected. Honestly one of the better rental experiences I’ve had.
24 November 2025
Reply from ReservAway.com
Thank you for sharing your experience! It’s great to hear the SUV handled the weather well and that pickup exceeded your expectations.
The ReservAway Team :)
The entire process was really good.
The entire process was really good. I had no issues with using this reservation service.
16 November 2025
Reply from ReservAway.com
Thank you very much for your feedback! We're really glad to hear that the entire process went smoothly for you.
The ReservAway Team :)
Reply from ReservAway.com
Thank you very much for the feedback Eduardo!
The ReservAway Team :)
Didnt accepted my Credit Card
Didnt accepted my Credit Card, said it is possible to get me insurence for another 200€ and Deposit me with 200€. I ended up without a car in the middle of marakech
20 November 2025
Reply from ReservAway.com
Thank you for your feedback and for raising this important point. We are trying to understand why your credit card wouldn't have been accepted. Please contact us on support@reservaway.com in order to get a full understanding of the issue you have raised!
We would be glad to help.
The ReservAway Team :)
Picked up my car at MIA and the whole…
Picked up my car at MIA and the whole thing felt surprisingly relaxed. No pressure, no weird upsells. The car was clean, smelled fresh, and the price was exactly what I expected. Honestly a very easy start to my trip.
20 November 2025
Reply from ReservAway.com
Thank you for sharing! We’re really glad to hear your pick-up at MIA felt relaxed and pressure-free, and that the car was clean and exactly as expected. It’s great to know we helped you start your trip off on the right foot.
The ReservAway Team :)
Hidden fees
Reserving it was easy, but the actual vehicle was not to standard and there were additional fees added upon pickup.
19 November 2025
Unprompted review
Reply from ReservAway.com
Hi Harv,
Thank you for your feedback. I’m really sorry to hear that your vehicle didn’t meet your expectations and that additional fees were added at pickup. That’s not the experience we want for our customers.
Thanks again for bringing this to our attention.
The ReservAway Team :)
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