On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
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Review summary
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Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
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Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Your cancelation policy is horrible
Your cancelation policy is horrible. I have a sick family member and cannot make my trip and now I'm being told I need to pay $540.00 for the rooms anyway. The supervisor I spoke with is equally as bad. Telling me that she's sorry about my sick family member and then billing my account anyway. Total bullshit. I'll make sure to be spreading the word about your company.
6 April 2026
Reply from Reservation Desk
Thank you for your review. We sincerely apologize for any inconvenience or frustration you've experienced. As an online travel agency, we're required to follow the terms, conditions, and cancellation policies of the hotels in our booking system. These policies are outlined during the booking process, whether you book online or over the phone. We apologize if this information was unclear to you. If you have additional questions or need assistance with your reservation, please don't hesitate to contact us at support@reservationdesk.com. We're here to help!
they live in the walls bro
20 April 2026
Unprompted review
Reply from Reservation Desk
If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
Booking Fee is BS!!!!
The underhanded way reservations were made. Once I realized that reservations could be booked directly w/ the hotel because it's a food show and I am a vendor, I IMMEDIATELY cancelled my reservations, literally within minutes, yet I was charged a service fee for the booking process, total BS!!!! I will be disputing this w/ my CC company Itinerary Number
93059431518
15 April 2026
Reply from Reservation Desk
Thank you for your review and feedback about the service fee. This fee helps support the 24/7 customer service we provide to help with any questions before, during, or after booking your reservation. Our expert team is always available to ensure your experience is as smooth as possible. If you have further questions or need assistance, please don't hesitate to contact our support team at support@reservationdesk.com. We're here to help!
Cancellation policy not honored
I booked on 4/27/26. I called first thing the morning of 4/28/26 and now they supposedly will not cancel my reservation and yet I verified on the website that I could cancel by 4/29/26, Now when I go back to the site, there's no cancellation policy listed, Sounds very fishy. I am unable to keep the reservation due to I am unable to get off from work now.
27 April 2026
Reply from Reservation Desk
Thank you for your review. We sincerely apologize for any inconvenience or frustration you've experienced. As an online travel agency, we're required to follow the terms, conditions, and cancellation policies of the hotels in our booking system. These policies are outlined during the booking process, whether you book online or over the phone. We apologize if this information was unclear to you. If you have additional questions or need assistance with your reservation, please don't hesitate to contact us at support@reservationdesk.com. We're here to help!
It was fine and easy
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
From our warm welcome
From our warm welcome, to breakfast and check out, it was a great stay. We’ve stayed at a lot of Hampton Inns, and yours is tops!
28 April 2026
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
STAY AWAY!!!
STAY AWAY!!!! Doing everything in their power not to refund my money and even lied to my face saying it was the hotel when i had the lady on the other live telling me they refunded the money almost a month ago. Don’t trust
29 March 2026
Unprompted review
Reply from Reservation Desk
Thanks for your review. You always have access to one of our live agents when booking with Reservation Desk. Our expert team is available 27/4 for questions or concerns, at any stage of the process. Please don’t hesitate to contact us at 866-994-7415. We’re always here to help!
It wasn't made clear to me that there…
It wasn't made clear to me that there was a fee for booking through your site.
28 April 2026
Reply from Reservation Desk
Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at support@reservationdesk.com. We're here to help!
I thought I was registering with the…
I thought I was registering with the hotel, not someone outside of the hotel.
27 April 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
I somehow booked the wrong room even…
I somehow booked the wrong room even after I had selected the desired room type on the web site. Unfortunately, I didn't notice it until after I had booked the room. It took three calls to Embassy Suites to cancel the room and get what we were looking for. It was a bit more expensive.
27 April 2026
Reply from Reservation Desk
Thank you for your review and for bringing this to our attention. We sincerely apologize for the difficulties and frustration you experienced while using our website. Your valuable feedback will be shared with our development team as we work to improve the user experience. If you need further assistance with your reservation or have additional concerns, please don't hesitate to reach out to our support team at support@reservationdesk.com. We're here to help!
GOOD WEBSITE!
WELL, I LIKE TO BOOK DIRECTLY WITH THE HOTEL I AM STAYING IN, BUT WHEN I TRIED TO DO THAT ONLINE, I WAS GETTING NOWHERE. PLUS I AM OLD AND NOT TECH SAVVY. SO I PULLED UP RESERVATION DESK AND IT WAS REALLY USER FRIENDLY AND FAST! I WAS SURPRISED AND HAPPY AND WILL BE USING THEM AGAIN FOR OUR NEXT TRIP! LORETTA IN PHX.
26 April 2026
Reply from Reservation Desk
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
I am a new owner
I am a new owner. A few weeks ago, I called to make a reservation for my 3 free nights at Lake Geneva, WI. I was told to wait until 60 days out. So I waited and called 60 days out and was told Lake Geneva was booked. So, I asked for reservations at Gatlinburg and was told Gatlinburg was booked. I was told I could go to Florida or Arizona or other places I DO NOT WANT TO GO. This is a scam, trying to force me to go where I do not want to go. I deeply regret becoming a an owner in this scam!!!
27 April 2026
Reply from Reservation Desk
Thank you for your review. We apologize that certain rooms were no longer available. As an online travel agency, we work with multiple hotel partners and suppliers to provide room options, but occasionally, certain room types may sell out quickly due to high demand. If you need further assistance with your reservation or have any questions, please contact our support team at support@reservationdesk.com. We're here to help!
It was very easy and straight forward…
It was very easy and straight forward to book on your website. The price you quoted me, was the price I was charged, with no hidden fees. I would and will recommend this site.
27 April 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
Under construction
The locating of a room was easy. However, it would have been nice to know that the facility is under construction. You are paying over $300 per night for there to be workers on your balcony - the purpose of a balcony room overlooking the ocean is so that you could utilize it.
28 April 2026
Reply from Reservation Desk
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
ROOM ACCESSORIES:
ROOM ACCESSORIES:
IMPROVED CLEANING PROCEES.
FLUFFY BRIGHT WHITE TOWELS.
23 April 2026
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
The agent was very helpful in…
The agent was very helpful in cancelling my reservation.
28 April 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
I always book a hotel that has free…
I always book a hotel that has free full breakfast to save money while traveling. I stayed April 10-11. Went to get breakfast and coffee at 7:30 AM on April 11th and the front desk was closing up the breakfast area because there was no food and no coffee. Her reasoning was nobody to take care of it. She certainly had the time to be on her phone though. Very disappointing.
11 April 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
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