ReservationDesk.com Reviews 

41,910
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,154 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth online reservation process and clear accommodation details. People frequently mention that the hotel staff members are extremely welcoming, professional, and helpful throughout their entire stays. Some reviewers were not happy with unexpected additional charges and frustrating booking errors encountered while browsing online. Customers also noted that modifying existing reservations can be quite difficult after the confirmation stage is completed. Additionally, a few individuals mentioned specific concerns regarding poor room maintenance, inadequate cleaning services, and high prices.

What people talk about most

Booking process

Users describe ambiguous interactions with booking process, as experiences vary significantly between... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily divided opinions. While many consumers... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is very easy to use and... See more

Price

People report negative experiences with price, consistently highlighting unexpected costs and inflated room... See more

Service

Customers consistently note ambiguous experiences with service. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aside from not knowing about the bar situation everything was wonderful:) stayed here for about 6 days and the front desk lady Brandi was my absolute favorite part of the entire experience. She was th... See more

Company replied

Rated 4 out of 5 stars

We went for Kavacon weekend and the rooms were big and a/c was amazing!! We had no issues and we enjoyed the cafe/market options too!!

Company replied

Rated 4 out of 5 stars

I have staid here numerous time for fishing & razor clamming. Just book direct with you rather than you paying a commission to booking.com or the like.

Company replied

Rated 3 out of 5 stars

We have been staying at this beautiful resort for the past 6 years and love it. However, during our recent 7-night stay, we had one very disappointing experience. After driving around the island all d... See more

Company replied


Company details

  1. Travel Agency

Written by the company

ReservationDesk.com is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, ReservationDesk.com is here to prioritize a personalized, reliable, and secure booking experience for every traveler.


Contact info

3.7

Average

TrustScore 3.5 out of 5

42K reviews

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3.7

All reviews

(41,910)

21,441 reviews in the last 12 months

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Rated 4 out of 5 stars

Worked out well

After a certain amount of difficulty on other travel sites, I was able to make our reservation on your site.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and effortless experience. Your feedback helps us continue to improve and serve you better, and is greatly appreciated. We look forward to your next booking with us!

Rated 5 out of 5 stars

Obtaining a reservation online was…

Obtaining a reservation online was simple. I like simple.
And the views of the room and hotel look great!
Looking forward to being there on Friday.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

Steps to get reservation.

There were not many steps and those that were specific and understandable.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Quick and accurate confirmation of the…

Quick and accurate confirmation of the reservation details

15 September 2026
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Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 4 out of 5 stars

Was not complicated!!

14 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Very easy to make a reservation online.

Very easy to make a reservation online.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

Location is great.

15 September 2026
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Reply from ReservationDesk.com

We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!

Rated 5 out of 5 stars

Date Change

I needed assistance with changing my Check In date. John, who assisted me navigated me from confirming the existing information as well as making the change and again confirming the new information. John was very thorough, verifying each step and ensuring all my needs were met and confirmed. Not complicated and hassle free. Thank you John.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Great info on the site to make a…

Great info on the site to make a decision. Has map, places to see with walking times, lots of pics.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and effortless experience. Your feedback helps us continue to improve and serve you better, and is greatly appreciated. We look forward to your next booking with us!

Rated 5 out of 5 stars

Whole process was easy.

15 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

The booking went quickly and very…

The booking went quickly and very smoothly!

15 September 2026
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Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

Easy Peasy!!

14 September 2026
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Reply from ReservationDesk.com

Thank you for leaving a 5-star rating. We look forward to your next booking with us.

Rated 5 out of 5 stars

Easy to make online.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

Simply the best…I’ve enjoyed many…

Simply the best…I’ve enjoyed many special events from being the maid of honor to hosting my mother and Bob Welte at Mother’s Day brunch and yes, one night at a honeymoon. This new reservation is for one night stay over Thanksgiving and eat at the buffet with my new beloved he will be my third husband. I guarantee it thank you and praise everything to God. I am a member of the Church of Jesus Christ of latter-day Saints and I am so grateful for the trust I place in him as he places in me amen.

15 September 2026
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Reply from ReservationDesk.com

We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!

Rated 5 out of 5 stars

Was quick fast easy

15 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

Ease of booking

Ease of booking; site is friendly!

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

It’s very easy to use

It’s very easy to use, I like the simplicity of it.

15 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

It was fast and easy

This reservation was fast and easy. Showed price and picture of the room.
Not frustrating like some bookings I experienced.

15 September 2026
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Reply from ReservationDesk.com

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

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